LISA A.

STITH
440 Mountain Meadows Drive
Fairfield, CA 94534
C 707-816-9098; ls584096@westpost.net
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SUMMARY
Motivated and results-oriented manager with strong leadership, communication and
supervisory skills. Proven ability to maximize savings through cost reductions
, financial management and efficiency improvements. Highly organized and dedica
ted to customer satisfaction. Scored exceptionally high on client satisfaction
and move surveys. Hands-on experience includes:
Facility Management Budget Preparation Coaching/Mentoring
Move Management Budget Forecasting Vendor Contracts
Customer/Client Service Operations
PROFESSIONAL EXPERIENCE
BOSTON REED COLLEGE, Napa, CA 2010 - present
Program Assistant 2010 - present
Provides administrative support to the Lead Program Assistant and Program Assist
ant Supervisor
* Prepare, pack and ship class supplies, manuals, books and equipment
* Unpack and stock new equipment, supplies and books
* Complete daily workorders/requests
* Prepare order supply list
* Track and ship all backorders
* Equipment inventory
Externship Coordinator 2010 - 2010
Placed eligible students in medical externships
* Coached students in preparation for externships
* Recruited new host sites
* Coordinate all necessary paperwork for externships between students and host s
ite
JONES LANG LASALLE, San Francisco, California 2005-2009
Assistant Facility Manager, Jones Lang LaSalle Corporate Account 2007-2009
Provided facility management and operations support to six corporate offices loc
ated in Northern California and Seattle
* Served as Acting Facility Manager for Northern California and Seattle
* Prepared annual budgets, quarterly variance reports, budget forecasts; analyze
d and tracked monthly budgets and activity reports for accuracy
* Planned and managed 17 office moves and numerous restacks
* Managed vendor contracts and Certificates of Insurance to ensure compliance
* Introduced and implemented best practices through sustainability and cost-redu
cing measures
* Trained and managed six Emergency Response Teams
* Managed conference rooms and A/V equipment; copy/print centers and office equi
pment; mail rooms and associated equipment
* Communicated all pertinent facility news and announcements to occupants
* Liaison to property management office
* Managed three direct reports and one matrix report and contributed to their pr
ofessional development via coaching and mentoring
* Managed procurement of office and kitchen supplies
* Monitored online call center requests for completion and satisfaction
* Conducted site safety inspections
* Monitored security access system
Executive Assistant/Project Administrator 2005-2007
Provided administrative support to two International Directors and one Executive
Vice President; provided facilities support for the San Francisco office
* Acted as Matrix Manager for the Receptionist
* Provided Notary Public services
* Planned VIP visits and senior management events
* Provide administrative support for RFPs
* Managed executive calendars, made travel arrangements, arranged conference cal
ls, answered/screened calls and provided data base management
* Maintained employee and business files
* Processed expense reports
* Served as Fire/Life Safety Floor Warden
MARSH RISK AND INSURANCE SERVICES, San Francisco, California 2003-2004
Executive Administrative Assistant
Provided administrative support to the Managing Director/Casualty Practice Leade
r and the Casualty Department
* Monitored monthly budget
* Planned major client and departmental events
* Tracked professional development
* Monitored time tracking system
* Managed heavy executive calendar
* Provided research and follow up on aged invoices, delinquent surplus lines and
bad debt reserve
* Processed/tracked all invoices
* Prepared expense reports
* Made travel arrangements
* Arranged conference calls
eONE GLOBAL, Napa, California 2002-2003
Executive Assistant
Provided administrative support to the Chief Technology Officer
* Tracked department budget and invoices
* Prepared expense reports
* Managed heavy executive calendar
* Tracked the department employee's Paid Time Off
* Planned executive meetings
* Made travel arrangements
EDUCATION
Associate of Science, Word Processing
Jefferson College, Hillsboro, Missouri
PROFESSIONAL DEVELOPMENT
Strengthening Customer Relationships, Communicating Clearly, Planning and Contro
lling Budgets, Finding Resolution Through Negotiation, Project Scope Management,
Effective Time Management for You, Developing as a Manager, Implementing Change
for Managers