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Leslie J.

Peterson
913 Vikingfield Terrace
Chesapeake, Va. 23322
(757) 482-2823
PROFESSIONAL OBJECTIVE
Seeking a challenging position with a progressive organization which will fully
utilize acquired skills, experience, and paralegal training. Desire incentives
for personal growth and career advancement.
SUMMARY PROFILE
Offering a solid background based on extensive formal training and 16 years mult
ifaceted experience demonstrating superior leadership initiative, instructional
expertise, operations enhancement creativity and consistent performance success.

Seasoned professional with a unique portfolio of skills that includes office te


am and classroom instruction/coaching, software analysis and summary reporting,
call center supervision, insurance sales and client portfolio services, statisti
cal/financial data compilation and analysis, and a broad range of supporting adm
inistrative/clerical functions.
Poised, articulate, adaptable and energetic team player and employer asset. Ac
customed to extensive daily contact with executives, clients, vendors and depart
mental decision-makers to expedite high-volume and detail-oriented data/document
ation. Diplomatic, intelligent and persuasive communicator and organization spo
kesperson.
10+ years cumulative staff/student training experience involving curriculum dev
elopment, publication of manuals and research materials, multi-media presentatio
ns and daily lesson plans for both classroom and field exploitation. Noted by s
uperiors for consistent success of programs and quality performance of graduates
.
Proficient in handling administrative and statistical/financial report analysis
responsibilities associated with divisional management. Develop and promulgate
aggressive production and quality compliance goals, draft and negotiate contrac
ts, and serve as point person with senior management to ensure commitment to and
alignment with corporate policies and initiatives.
At ease in environments requiring independent decisions, "out-of-the-box" solut
ions for emergent technical or operations problems, and spontaneous handling of
management issues
Proficient in current digital computer and communications technologies for corr
espondence, data processing, spreadsheet reporting, training enhancements, and m
ultimedia presentations.
EDUCATION & TRAINING
BOSTON UNIVERSITY CENTER FOR PROFESSIONAL EDUCATION-Boston, Massachuse
tts
Professional Certification in Paralegal Studies (October 2009) GPA=
4.0
Courses: Legal Research, Legal Writing and Reasoning, Technology and
the Paralegal, Real Estate, Corporate
Law, and Family and Probate Law
SALEM STATE COLLEGE - Salem, Massachusetts
Completed 24 Additional Credits Toward Masters Degree in Education (2001-2003)
GPA=4.0
Courses: Theories of Thinking & Learning, Advanced Fundamentals of Education, G
lobal Perspectives & Cultural Diversity, The Nature and Needs of Students with L
earning Problems, Reading in the Content Areas - Middle School, School Principle
ship in Contemporary Society
TUFTS UNIVERSITY - Medford, Massachusetts
Completed Required Coursework for Masters Degree in Public Policy (1984)
Thesis: "The Development of the Political Right Wing as a Political Interest Gr
oup" Honors: Academic Scholarship
UNIVERSITY OF MASSACHUSETTS at Amherst - Bachelor of Arts Degree in Political Sc
ience (1981)
NORTHERN ESSEX COMMUNITY COLLEGE - Andover, Massachusetts
Associate of Arts Degree in Political Science (1979)
Honors: Selected from over 2000 candidates to attend the Center for the Study o
f the Presidency
ADDITIONAL CAREER & EDUCATIONAL DEVELOPMENT
Plato Learning Certificates in: Pre-Algebra, Beginning and Intermediate Algebra
, Mathematics, Language Arts, and Reading for personal orientation in U.S. Navy
academic aptitude essentials
Licensed Teacher (K-8) in Massachusetts and Virginia
Licensed Life & Health Insurance Sales, Commonwealth of Virginia (2006)
Employer sponsored training in TAMRA and TEFRA regulatory compliance
Employer sponsored training in Vantage Software (proficient)
HIGHLIGHTS OF EXPERIENCE
PLATO LEARNING - Virginia Beach, Virginia
Education Facilitator (1/07-Present, Part Time)
Employed with a unique remedial education service that provides self-paced compu
ter programs to increase ASVAP (Armed Services Vocational Aptitude Battery Test)
scores, prepare students for SAT, GED, ACT testing and to earn CLEP credits. P
roctor initial student assessment tests, evaluate outcomes and individualized st
udent acuity levels, prepare remedial educational gameplans, and conduct relevan
t tutoring to assist students at all levels of subject mstery. Primarily provid
ed tutoring and teaching in Math coursework. Produce daily computerized summary
reports recording student time and attendance at the Learning Center. Track st
udent progress and serve as formal liaison to superiors, counselors, guardians a
nd military officers.
NATIONAL AGENTS ALLIANCE - Virginia Beach, Virginia
Independent Agent (3/06-1/07)
As a licensed Life & Health Insurance Agent in Virginia, sold mortgage and life
insurance as well as annuities to homeowners throughout the Tidewater, Virginia
region. Solicit and develop leads, make presentations, negotiate policy specifi
cs, write contracts and provide follow-up support to signed customers.
CHESAPEAKE PUBLIC SCHOOLS - Chesapeake, Virginia
MEDFORD PUBLIC SCHOOLS - Medford, Massachusetts
Substitute Teacher (1999-2005)
In accordance with assigned curricula, instructed grades K thru 8 in all scholas
tic disciplines including Math, Social Sciences, History ad Language Arts. In b
oth Inclusion and Team Teaching environments, prepared and presented daily lesso
n plans, incorporated creative classroom activities and learning enhancements, t
ested and evaluated students, and interfaced with parents and administrators for
summary synopses.
(1995-1998) Domestic Engineer Reared family children and managed household.
THE NEW ENGLAND FINANCIAL GROUP - Boston, Massachusetts.
Testing Support Specialist (1993-1994)
Employed in the corporate offices of a national financial services organization
with the best A+ ratings for the insurance industry. Integral member of a highl
y specialized team of software analysts/testers tasked with the development and
presentation of "walk through" summaries detailing all facets and components of
new software programs. Prior to presentations, analyzed software for the purpos
e of debugging and implementing "fixes" to ensure integrity and reliability of p
rograms. Upon senior management approval of software, fulfilled an end-user su
pport function involving training, system configuration and follow-up essentials
to ensure success of software implementation.
SAVINGS BANK LIFE INSURANCE - Woburn, Massachusetts
Customer Service Representative (1992)
Employed in a large, high volume call center to respond to inbound calls as well
as place outgoing calls to existing and prospective life insurance policy holde
rs. Provided in-depth information on all types of life insurance including term
and whole life, issue dates, rider information, cash value withdrawals, policy
loans, cash value accumulations, dividend benefit options, and face amount incre
ases and decreases. Provided customers with detailed account histories involvin
g all transactions and payments since issue date.
LIBERTY MUTUAL INSURANCE GROUP - Boston, Massachusetts
Senior Contract Change Specialist - Universal Life Department (1986-1991)
Oversaw a department of three specialists, providing formal and "over-the-should
er" training on the unique components of universal life policies and all tasks r
equired to effectively service this product for a national sales organization an
d portfolio of thousands of clients. Quality assured response to inbound calls
involving policy questions, issue dates, rider information, cash value projectio
ns, face increase/decrease orders, account histories, policy loans and beneficia
ry change requests. Processed all relevant documentation/data for loans and pol
icy alterations. Approved or rejected contract changes, ensuring compliance with
company regulations and procedures. Directly responsible for reconciling compu
ter generated error reports on a daily basis. Worked closely with policy issuan
ce department to ensure accurate policy production.