Robert "Bob" Brooks

5325 E. 131st Avenue

Tampa, Florida 33617
rb58aee6@westpost.net
(813) 985-0027 (H)
(813) 731-6719 (M)
Summary
Experience in Project Management and System Testing. Success has been heavily d
ependent on the fundamental properties of problem solving, critical thinking, co
mmunications skills oral and written. Capabilities as a manager and technical a
dvisor have been successful through strong leadership, solid business analysis s
kills, documentation of findings and a thorough understanding of customer needs.

* 12 years experience Project Manager, 5 years as on-site International Project

Manager, with ability to travel
* Experienced in full life cycle project development
* 20 years telecommunications expertise with billing systems and network operati
ons
* Proficient in MS Office, Visio, MS Project
* Conceive, plan, and execute projects related to the strategic needs of the com
pany
* Proven ability to anticipate, recognize and resolve issues
* Team player who has high energy, action orientation, customer focus and a driv
e for results utilizing flexibility and good listener skills while demonstrating
a high level of patience and focus on project goals and timelines
* Develop Project Plans from workflow charts, diagrams or other requirements doc
umentation
* Broad knowledge of data flow, interactions of systems, and capabilities and li
mitations of systems software and computer equipment
* Thorough knowledge of systems specification analysis, testing methodology, tes
t plan formulation, test scripts and cases
* Ability to raise issues with others in a way that maintains confidence and int
egrity
* Capable of assigning, coordinating, and reviewing work of project personnel
* Accountable for creating goals and milestones within a project to ensure commi
tments to the customer are achieved
* Actively communicate with clients on project status, including system changes,
problems, and potential impacts
* Commitment to professional growth; opportunities for development with expectat
ion to share knowledge with others
Employment
Enterprise Architect - AT&T
2007 - 2010
Business Voice over IP
VoIP, media and data communications convergence architect developing solutions a
nd infrastructure architecture for VoIP networks and their associated Sales, Bil
ling, Operational Support Systems, and Customer Care.Performed both high-level a
nd detailed analysis for a new end-to-end platform to produce an architecture ap
proach for projects that included migrating customers from legacy systems to the
new platform and enabling new products to be added to the offer. Monitored the
integration of more than thirty systems within the platform. Identified issues
to be resolved in order to ensure proper data flow-through for sales, contractin
g, ordering, account creation and maintenance, billing, customer care, journaliz
ation and reporting. Considered the department expert on billing and account mai
ntenance. Weekly deliverables included reporting to management in several organ
izations, which involved both oral and written presentation.
Project Manager - JP Morgan Chase 2005 - 2007
EFS - Operations Implementation
Perform and coordinate analysis of business requirements for delivery to clients
. Participate in all phases of the project development life cycle to support th
e delivery of the Electronic Financial Services (EFS) applications from an Oracl
e based DB2 platform onto a Tandem Platform. Serve as liaison between the busin
ess, support and technology unit throughout EFS. Consult with clients and techn
ology units to define business problems and requirements for debit card applicat
ions. Assist IT Business Systems Analysts with communication and understanding
of options and risks. Facilitate creation of Business Requirements matrix, Busi
ness Models, associated Activity Diagrams; create the Use Case Prioritization ma
trix, and contribute to development of functional documents, interface documents
, testing documentation and all other required analysis deliverables. Provide m
etrics for ongoing analysis.
Business Analyst/Fujitsu - Cellular One 2003 -2004
Acted as liaison between IT technicians and business user group/clients. Respon
sible for identifying the business needs of stakeholders to help define technolo
gy solutions to business problems. Worked with project stakeholders to identify
and define business issues during requirements gathering to build business case
s, and map the development of the functional requirement document (FRD) and Busi
ness Requirements Document (BRD). Accountable for Quality Assurance to ensure t
hat all requirements have been successfully tested during regression and UAT tes
ting in the resulting technology solution. Responsible for documenting those ac
tivities that ensure quality of the end technology solution to meet ISO standard
s while demonstrating strong verbal and written communication skills that non-te
chnical end users can understand.
Verizon Communications 1981 -2002
Verizon Communications Inc. is a major telecommunications company serving nation
al and international customers (Formerly GTE).
Program Manager - System Analysis and Programming 2000 - 2002
Program manager for e-Business Division led a Java/J2EE development team providi
ng on-line service order processing and Product Master Catalog application. Thi
s position had a significant impact on the business, and provided high quality,
reliable, efficient, and effective enterprise business systems solutions. Parti
cipated in meetings with business users to define business system requirements a
nd take the lead in finding practical resolutions to existing issues. Devised or
enhanced processes to solve complex problems employing best programming practic
es and corporate standards within cost/benefit and time constraints. Contributed
to project planning, prepared detailed system specifications and technical desi
gn as well as system documentation. Assumed responsibility for quality assuranc
e review and user satisfaction. Proven ability to work with multi-site and/or c
ross-organizational partners to create efficient and cost effective solutions fo
r individual systems as well as multi-system data integration. Actively contrib
uted to nurture and widen talent-base, mentored development team members and fos
tered teamwork and high-quality results.
Project Manager - Business Development 1995 - 2000
Assigned to Commercial Services Division providing on-site technical expertise f
or international customers. In this capacity communication skills were exemplif
ied by assisting technicians implement complex telecommunications billing system
s for customers whose primary language was not English. Clients were located in
Holland, Japan and Portugal as well as during business presentations for potent
ial international customers. In addition to programming and system design activ
ities responsible for review and analysis of Business Requirements documents, as
 they pertained to the international customer billing systems, and development o
f the Software Requirements Specifications, and review of Unit and System testin
g. Providing leadership for the project team regarding the overall project scop
e, issue resolution, establishing project priorities, and test strategy. Demons
trated the ability to create a positive and professional business relationship w
ith internal and external clients
Coordinator System Testing 1991 - 1995
Define and develop end-to-end Service Delivery processes for emerging services f
or business customers. These processes include but are not limited to Ordering,
Provisioning, and Test and Turn-up functions. Work with cross functional teams a
cross multiple organizations such as Product Management, Systems Development, an
d other process teams to provide all user requirements to bring new services and
features to market. Assisted in creation of testing plans, create test script
s and provide support for system user acceptance testing and operational readine
ss testing of new features. Responsible for working with the Service Delivery
operational work centers to support the initial rollout of the features for busi
ness customers. Also be responsible for providing/maintaining customer-facing do
cumentation that will be sent to customers by the operations centers. Finally, r
esponsible for delivering operational efficiencies such as cost, cycle time and
defect reduction through process re-engineering.
Senior Information Management Analyst 1987 - 1991
Responsible for systems specification analysis, testing methodology, test plan f
ormulation test scripts and test cases creation. Knowledge of the full software
development lifecycle. Develop and test applications from requirements. Commu
nicated actively with internal clients on systems status, including system chang
es, problems, and potential impacts. Prepared and distributed status reports an
d other updates to internal clients and management. Proven ability to train and
lead others as well as the ability to create modularized scripts. Strong probl
em solving and analytical skills and functional testing techniques including sys
tems, acceptance and regression testing
Business Systems Analyst 1981 - 1987
Responsible for developing and maintaining manufacturing status reports for Busi
ness Unit Managers. Employing just-in-time strategies inventory reports provide
d measurements and documentation of on time accuracy and cost benefit. Liaised
with the appropriate Business partners to understand requirements captured to da
te and capture additional requirements where required and the existing business
processes and issues with the current process in order to help them re-design wh
ere necessary.
Wrote detailed documents in order to produce clear, concise & accurate requireme
nts documents that can be understood by both business & IT personnel. Worked wi
th IT development teams to ensure solution designs meet specifications and user
requirements. Helped to determine functional implementation strategies. Sugges
ted alternative solutions and enhancements
to validate assertions made about existing data. Assisted in the management of
changes to requirements.
Education
Master of Business Administration - Organizational Management - University of Ph
oenix
Bachelor of Science - Computer Science - University of San Francisco