Jeffrey A.

Hastings
3825 Island CT, Carrollton, TX 75007
214-680-7355 - jh590dc8@westpost.net

IT professional with 25 years experience in developing and managing comprehensiv

e business processes and project deliverables. Experienced in performing divers
e IT roles, ensuring the delivery of quality and cost-effective solutions across
multiple industries.

Skills
Quality Assurance 27 yrs HP Quality Center 12 yrs MS Project 2 yrs
Lead QA 10 yrs QTP/WinRunner 2 yrs MS NetMeeting 2 yrs
Project Management 2 yrs Rational Robot 1 yr MS Visio 2 yrs
Business Analyst 5 yrs Selenium IDE 1 yr SQL Server 2 yrs
Integration Engineer 10 yrs Test Plans/Cases 27 yrs TOAD 2 yrs
Environments
Windows OS 17 yrs POS 6 yrs Middleware 6 yrs
Unix OS 27 yrs Client/Server 10 yrs Message Queues 2 yrs
Oracle DB 12 yrs Mainframe 2 yrs Billing Systems 8 yrs
Java 8 yrs .NET 1 yr SAP 3 yrs
C++ 10 yrs TCP/IP 10 yrs Data Warehouse 2 yrs

Professional Experience
Lead Quality Assurance Analyst 02/07 - 02/09
Verizon Business, 2400 Glenville Drive, Richardson, TX 75082 (consultant through
Infovision Consultants, Richardson, TX)
* Lead Quality Assurance for web-based global provisioning system on Unix platfo
rm utilizing Java and C++ applications, web services, Oracle database, and messa
ge queues.
* Defined Business Requirements from design models and business flow diagrams.
Conducted reviews with designers, developers, testers, and business users to ref
ine these requirements to final version.
* Used HP Quality Center to tie Business Requirements to Test Cases. Executed t
est cases and wrote Defects for System, Integration, End-to-end, and User Accept
ance testing. Defined and installed code releases into the testing environment
with the appropriate defect fixes and additional code.
* Managed several projects and troubleshooting efforts, interacting with develop
ers, testers, and business users using conference bridge and NetMeeting. Assist
ed Project Manager with defining testing schedule and updating as required.
* Provided primary point-of-contact to Business Users during User Acceptance tes
ting and managed defects until resolution.
* Created software release packages and reviewed with implementation team, devel
opment, configuration management, and project management. Performed production
release testing with business users post-implementation.
* Executed manual test cases through the GUI and verified data with SQL statemen
ts using TOAD. Performed automated testing with Selenium IDE.
* Developed testing summary reports and test metrics for tracking projects throu
gh the testing phases.
Senior Quality Assurance/Business Analyst 09/05 - 09/06
Cingular Wireless, 1125 Renner Road, Richardson, TX 75081 (consultant through Di
rect Sourcing Services, Atlanta, GA)
* Defined Business Requirements and Use Cases with Designers and End-users. Con
ducted Business Requirement reviews to ensure thoroughness and clarity.
* Developed Test Plans and Test Cases from Business Requirements and Use Cases.
Executed test cases for Cingular application internal certification prior to re
lease.
* Created SOAP messages using XML Spy for testing customer front-end interface,
middleware, AMDOCS and CARE billing systems, and supporting systems.
* Performed integration testing directly with Cingular major business clients, s
upporting them during customer Integration Testing, User Acceptance Testing, and
Deployment.
Senior Quality Assurance Analyst 06/02 - 04/05
CompUSA, Inc. 15250 Dallas Parkway, Dallas, TX 75248 (consultant through Sapphir
e Technologies 06/02 -10/02, then full-time employee until 04/05)
* Lead Quality Assurance on SAP and Mercator (middleware) projects.
* Developed and refined Business Requirements from Technical Specifications and
Design documents. Provided testing estimates and managed schedule with Microsof
t Project.
* Devised test cases and defects using Mercury Test Director and Quality Center
and automated tests using WinRunner and QuickTest Professional.
* Worked closely with Project Managers, Developers, and Management to ensure tes
ting was completed in accordance with business needs and schedule.
* Performed functional, integration, and regression testing for projects and mai
ntenance releases.
* Tested various .NET, Java and ASP web applications for CompUSA retail website
and intranet.
* Developed Microsoft SQL Server 2000 client queries for testing Data Warehouse
application on Microsoft Server 2003 platform.
Lead Quality Assurance Analyst 09/00 - 06/02
MCI/Worldcom, 2400 Glenville Drive, Richardson, TX 75082 (consultant through Aqu
ent, Inc)
* Quality Assurance and Business Analyst Lead on client/server-based Sun OS syst
em using C++ applications and Oracle version 7.3.4 database. These applications
support the Worldcom provisioning system on a worldwide frame relay telecommunic
ations network with Lucent and Nortel switches.
* Defined Business Requirements during corporate-wide design reviews.
* Created and executed Test Plans/Test Cases for new applications and functional
ity. Used internally developed tracking system for defect management.
* Responsible for supporting Corporate-wide testing involving systems in several
locations nationwide.
* Coordinated and tested monthly Production Maintenance Releases.

EDUCATION
* Bachelor of Science, Electrical Engineering Technology (BSEET) DeVry Institute
of Technology, GPA: 4.00/4.00