Thomas M.

Rux
7019 316th Street South
Roy, WA 98580
253-843-9314
tr59c984@westpost.net

June 08, 2010

Dear Employment Representative,

I am looking for a position that will take advantage of my skills relating to cu
stomer support or customer service.

My employment with the United States Census Bureau has expanded my skills in dat
a entry and research of various items on the Internet. The experience I gained i
n the Information Technology field with the Pierce College District has allowed
me to learn and utilize a wide range of applications. My military service has al
lowed me to be adaptable and carry out a wide variety of tasks. The combined exp
erience I have gained has given me a diverse base of computer, customer service,
and administrative skills, which shows a certain level of adaptability making m
e a strong candidate for a wide range of positions.
I would appreciate the opportunity to discuss my credentials with you at a mutua
lly convenient time. Thank you for your consideration.
Respectfully yours,

Thomas M. Rux
Thomas M. Rux
7019 316th Street South
Roy, WA 98580
253-843-9314
tr59c984@westpost.net
Objective: Any position that can utilize my computer knowledge, strong people sk
ills, organizational skills, and adaptability in an established company.

Experience:
United States Census Bureau Tacoma, WA 98409
Administrative Clerk 02/2010 to 05/2010
* Data Entry of an average of 12 employment applications in a four hour shift.
* Cross-referencing street addresses to designated census area boundaries using
various web-based map applications, Google.maps, MapQuest, and physical maps.
* Contacted applicants by telephone to clarify application information and to in
quire if the applicant is interested in employment with the Census Bureau.
* Create, process, and input hiring packages in to the database.
Pierce College Lakewood, WA 984
98
Information Technology Computer Support Staff 10/1998 to 06/2009
* Performed the duties as the Software Inventory and Licensing Specialist with k
ey responsibilities for receiving, categorizing, maintaining over 5,000 licenses
, security, and distribution of an inventory of over 1,000 software application
titles for eight years.
* Created standard operating procedures for the Information Technology departmen
t in the tracking and accountability of software across the Pierce College Distr
ict.
* Implemented the use of the Numara Track-It Help Desk and Asset Management appl
ication to enhance software inventory and tracking software utilization.
* Answered customer inquiries concerning software requirements and licensing via
the telephone, Microsoft Outlook, or in person concerning availability of softw
are media and licensing.
* Provided Help Desk technical support services to an average of 20 clients duri
ng a four-hour shift relating to software and hardware inquiries via the telepho
ne, through Microsoft Outlook, or in person.
United States Navy
Submarine Sonar Technician 1/1975 to 1/1995
* Responsible for the operation, maintenance, repair, and training on primary an
d auxiliary submarine sonar equipment.
* Qualified as a Topside and Below Decks Security Watch stander, Brig Escort, Ce
rtified Navy Instructor, Division Training Coordinator, Department Maintenance,
Material, and Management Supervisor.
Education:
Pierce College Lakewood, WA 984
98
Associate Degree in Arts and Sciences 1998
* Prepares students with computing interests for transfer to four year instituti
ons for Bachelors or Masters degrees in computer science, computer engineering o
r business/management information systems.
Pierce College Lakewood, WA 984
98
Associate Degree in Computer Information Systems Microcomputer Applications 1998
*Prepares students with computing interests for transfer to four year institutio
ns for Bachelors or Masters degrees in computer information systems installation
, troubleshooting, and use of application like Microsoft Office Suites, Adobe ap
plications, and other major applications.
References:
Available upon request