RESTAURANT MANAGEMENT/HOSPITALITY /FOOD & ABEVERAGE

GUEST SERVICES @ PUBLEC RELATIONS FULL P@L RESPOSIBLITY

REVENUE @ PROFIT IMPROVEMENTS BUDGET FORMULATION
STAFF TRAINING @ DEVELOPMENT PROGRAMS TEAM BUILDING @ LEADERSHIP
MANAGEMENT / ADMINISTRATIVVE GUEST DRIVEN SERVICES
TOOL DEVELOPMENT COMP[UTER LITERATE
OPERATING @ LABOR COST REDUCTIONS PRODUCTIVITY IMPROVEMENTS
ADVERTISING @ AND STRATEGIC MARKETING LOCAL STORE MARKETING
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AMERICINN LODGE AND SUITES\ THIEF RIVER FALLS MN
FRONT DESK SUPERVISER
TAKING RESERVATIONS ENSURING GUEST SATISFACTION IS MET
Phone reservation setting guests up in proper rooms and dates
Taking care of guest problems as they occur
Ordering stock for the week
Overseeing and doing laundry
Training employs on phones and cleaning
BYRONS DINER/KARLSTAD MN 2005-2009

HAD MY OWN RESTAURANT WAS IN CHARGE OF ALL DAY TO DAY OPERATION

Budgets and P@l s
Training and hiring and appraisals
Training all new hires
Cost control , inventory,and ordering
Increasing of sales and product and service quality
RED LOBSTER/BEVERAGE AND HOSPITALITY MANAGER 2005-2006

SET PRIORITYS, PROVIDED LEDERSHIP, ESTABLISHED MOTIVATIONFALS AND MENTORING RELA

TIONSHEPS WITH 70 EMPLOYESS
Bar costs and sales increased it 30 percent
Ordering, hiring, training, and appraisals
Oversaw meeting service guidelines
Scheduling whithinlabor cost deadlines
QK INC DENNYS RESTUARANTS 2002-2005
GENERAL MANAGER

Set priorities, activated methodologies, and established motivational and mentor

ing relationships with 2 managers and 40 employs to achieve productivity, profit
ability, and high standards of performance within a team-structured environment
Drove the restaurant to achieve and beat budget and last years sales, as well as
profit for the first time in 6 years. Achieved a 4_diomand rating.
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TUCCIS CUCINA ITALIANA-SALT LAKE CITY 2000-2002
SERVER POECIALIST/TRAINER

HIRED IN TO CREATE AND INSTITURE TRAINING MANUALS AND PROGRAMS FOR MANAGEMENT AN
D SERVCE PERSONNEL.
Highly involved in marketing and community programs of local area to improve sal
es.
Qsc's were the highest out of all affiliated stores in the u.s.
Obtained an increase in sales by 20 % the first year and an additional 10% the s
econd year
Oversaw ass hospitality & service standards for management & service personnel f
or
3 stores
BUFFETS INC.-FORT COLLINGS COLORADO 1997-2000
GENERAL MANAGER

Set priorities, provided leadership, training and direction for staff. Establish
ed mentoring with 3 managers and 70 staff members. High standards of performance
within a team-structured network
Directed multi-faceted programs for the turnaround of this restaurant losing $30
0k annually to bred even within the first year, including policy / procedures re
structuring. Intensive local marketing and advertising, and development of all l
evels of employees, with thee candidates internally promoted to management posit
ions. Drove the restaurant to achieve the Number One rating from secret shopper
surveys out of 200 stores on the west coast.
NICHOLAS & COMPANY-SALT LAKE CITY, UTAH 1995-1997
FOOD SALES CONSULTANT

Directed sales initiatives primarily within Utah, generating new business opport
unities, analyzing financial and statistical data, and formulating/ executing pi
votal strategic plans to successfully increase market share and product profitab
ility
Recognized for achieving the highest sales and gross profit increase as well as
the highest collection rate. Helped to open several new independent restaurants
and did cost analysis, as well as, equip them with everything they needed.
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BYRON BENGTSON
1107 CHRISTOPHER ST
THEIF RIVER FALLS MN 56701
218-681-7661
218-478-4118
UNIVERSITY OF MN CROOKSTON
AAS IN BUSINESS MANAGEMENT
DEANS LIST
ADDITIONAL TRAINING
SERVE-SAVE SELLING AND MOTIVATIONAL WORKSHOPS
PROFESSIONAL AFFILIATIONS
LAYTON CHAMBER OF COMMERCE (ELECTED BOARD MEMBER)
LIONS CLUB (PRESIDENT)
ALSO RAN GARCIAS MEXICAN RESTAURANT FOR 10 YEARS AS A MANAING PARTNER AND WAS A
4 STATE FIELD REP FOR 7-11
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