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Lorell a. Otoya is seeking a position using her experience in research, problem solving and organization to contribute to the success of the company. She has worked for Quest diagnostics, Wells Fargo Financial Acceptance and GE capital.
Lorell a. Otoya is seeking a position using her experience in research, problem solving and organization to contribute to the success of the company. She has worked for Quest diagnostics, Wells Fargo Financial Acceptance and GE capital.
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Lorell a. Otoya is seeking a position using her experience in research, problem solving and organization to contribute to the success of the company. She has worked for Quest diagnostics, Wells Fargo Financial Acceptance and GE capital.
Авторское право:
Attribution Non-Commercial (BY-NC)
Доступные форматы
Скачайте в формате TXT, PDF, TXT или читайте онлайн в Scribd
Kansas City, Missouri 64152 (816)-977-1284 Email lo5bb17c@westpost.net Profile I am seeking a position using my experience in research, problem solving and org anization to contribute to the success of the company. Work Experience Quest Diagnostics, Lenexa, KS - Collection Specialist& Acct. Coordinator II - (A ug 2000-April 2010) * Managed receivables for Clinical Billing line of business which averaged 500 p lus clients with total balances of 2,000,000 plus. It was my sole responsibility to contact any client with balances over 30 days past due. * Resolved daily customer calls regarding incorrect billings and contacted clien ts with past-due balances to make acceptable payment arrangements that would be agreeable to Quest and the client. * Created a monthly excel spreadsheet of clients 90 or more days delinquent and owing $1000 plus for upper management. Gave management report of these clients' payment arrangements and my recommendations on what percentage of their balance should be reserved for bad debt. * Identified write-offs and input credits for the past due invoices using Oracle Financial System version 11i. * Communicated with other departments (i.e. Sales, Marketing) regarding pricing discrepancies and numerous other client issues. * Received daily shipments of cash from various Quest patient service centers. * Verified and reconciled cash received against daily report on money collected. * Maintained contact with PSC offices on any discrepancies in monies received. Wells Fargo Financial Acceptance, Kansas City, Missouri--Customer Service Rep. ( Jan. 1999-Aug 2000) * Coordinated and created the correspondence for the automobile repossession dep artment to concur with different state laws * Handled the charge-offs and deficiency balance calculations for two branch off ices with Well's Fargo Financial Acceptance * Minimized company losses by handling insurance claims on repossessed vehicles with collision damage and initiated all warranty and credit life refunds. GE Capital, Merriam, Kansas -Collector/Skip Tracer (Oct. 1990-Jun 1998) * Investigated and gathered information to determine alternative methods for con tacting unreachable delinquent customers. * Handled incoming calls from credit card customers with billing errors and othe r customer service issues, forwarding information to the correct department for quickest resolution of customer's problem. * Negotiated payment arrangements with delinquent customers to satisfy the debto r and the company needs. Education St. John's College, Winfield, Kansas Associate of Arts Degree Additional Skills * Customer service oriented * Proficient in MS Excel, Word Access and Oracle Financial System * Able to Prioritize and meet deadlines * Strong work ethic and team building orientation References on request