Frank Pumo Jr.

, mhrm
fp5c5212@westpost.net
Home: 630-790-2019 a 733 Burdette Avenue, Glendale Heights,
IL 60139 a Cell: 773-354-8859

Senior Human Resources Executive

Performance Management ~ Generalist Functions ~ Training & Deve
lopment
Dynamic, highly skilled HR Executive with years of hands-on experience driving p
erformance levels, increasing productivity, and delivering human capital managem
ent expertise. Employee-focused, proactive businessperson with record of consist
ency managing training infrastructure, implementing efficiencies, providing solu
tions, seizing opportunity, and reducing costs to maximize growth. Rich mix of r
elationship management, conflict intervention, and operations expertise. Recogni
zed for delivering rapid solutions on time and on budget. Earned series of fast-
track promotions based on strong performance in quality management, productivity
improvement, and process optimization.
Performance-driven Leader, Coach, and Group Facilitator who inspires excellence,
fosters growth, cultivates talent, and builds top-notch teams. Skilled in produ
cing productive teams that deliver maximum potential in the workplace. Empoweri
ng coach and powerful group facilitator able to convey action-oriented initiativ
es and solution-based results.

* Benefits and Compensation

* Operations Management
* Strategic Planning
* Communication/Presentations * Performance Management
* OSHA/Safety Regulations
* Regulatory Compliance
* Workforce Planning * Employee Relations/Labor Relations
* Human Resource Information Systems
* Recruitment/Employment Management
* Training and Development

Professional Experience
United parcel service, Chicago, ILaa.aaaaaaaaaaaaaaaaaaaaaa...1990 a" 2010

World's largest package delivery company and leading global provider of transpor
tation and logistics services.UPS manages the flow of goods, funds, and informat
ion to over 200 countries worldwide. The Metro Chicago District is the largest e
mployer for the Teamsters union workers yielding $100M+ annual revenues, with mo
re than 4,300 employees.
Employment Supervisor (2006 a" 2010)
Assumed key role to oversee employment infrastructure with full accountability f
or high-volume, district-wide staffing solution efforts. Leveraged $18K annual b
udget and performed wide range of new hire functions related to recruitment, tra
ining, and development. Delivered performance-based programs, and training initi
atives to accelerate overall productivity and growth for both full-time and part
-time employees. Led student recruitment strategies and provided performance man
agement, succession planning, internal recruitment, and training for driver cand
idates across district.
Notable Contributions
Captured $200K yearly cost savings by devising groundbreaking retention plan to
increase employee retention levels for Chicago District Bedford Park and Harvey
region sites.
Seized opportunity to formulate the aEarn and Learna proposala"a high impact str
ategy designed to attract the higher education community and growing student pop
ulations in need of tuition funding and employment prospects.
Escalated student new hire employees from 20% to 75% and substantially lowered t
urnover from 55% to 15% by offering students up to $25K tuition assistance and i
nterest-free loans.
Promoted to highest supervisory grade level based on superior record of accompli
shment.
Launched 300+ seasonal employees in two months from start to finish. Surpassed r
ecruitment and training objectives while meeting aggressive holiday timelines.
Expeditiously designed and implemented processes to coordinate recruitment, hiri
ng, onboarding, and training, while tackling performance barriers and developing
productive teams within time constraints of two-month period.
Slashed district-wide new hire turnover by providing facility tours for prospect
ive candidates designed to establish clear understanding of value-oriented organ
izational culture, environment, workplace dynamics, and atmosphere of high camar
aderie.
Averted new hire issues by performing routine follow-up consultations to resolve
problems and reinforce retention.

Frank Pumo Jr.

Page 2

Professional Experience (continued)

Safety Compliance Supervisor (2003 a" 2006)
Spearheaded district-wide safety operations. Integrated and enforced safety proc
esses across multi-site facilities, including conducting safety audits, safety c
lasses, physical inspections, training Hazmat Responders, assisting in SST, and
disposal of hazardous material. Maintained and articulated manuals and ensured r
egulatory compliance such as OSHA, DOT, and EPA.
Notable Contributions
Rolled out aggressive communication initiatives aimed at increasing safety aware
ness and utilized platforms such as safety conferences, contests, and events to
ensure maximum delivery of key message content.
Drove district-wide reduction in accidents and injury incidents, which led to re
ducing associated costs by $175K.
Championed OSHA inspections by meeting compliance and passing evaluation process
with exceptional record reporting zero warnings/citations.
Orchestrated Comprehensive Health and Safety Process (CHSP) through coordination
of safety committees and enforcing and defining processes for safety standards
of excellence.
Impacted standard operating procedures with safety conscious actions by facilita
ting regular trainings and meetings.
Employee Services Supervisor (2001 a" 2003)
Vital role as principal benefits and compensation consultant responsible for 4,3
00 employees across large-scale Chicago district. Established groundwork for emp
loyee relations programs and monitored Employee Relations Index (ERI). Revitaliz
ed and supported employee alliances through proactive and reactive interventions
with highest integrity, fairness, and confidentiality. Meticulously resolved be
nefit issues and tackled compensation matters.
Notable Contributions
Boosted employee ERI to 80%a"findings reported employees maintained overall work
place satisfaction and favorable perspectives toward organization. Conducted fac
t-finding interviews, regular focus group meetings, and individual follow up sur
veys.
Investigated, analyzed, and ensured compensation structure accuracy with keen ey
e for detail to identify problems through verification of pay grades, compensati
on levels, and salary range.
Training and Development Specialist (1998 a" 2001)
Charged with directing performance management systems and full-scale training an
d development processes for leadership across Chicago District region. Functione
d as key contributor to succession planning, talent management, and internal rec
ruitment efforts. Scheduled and facilitated sessions utilizing sophisticated coa
ching techniques with full transfer of knowledge in the workplace to enhance per
formance, promotion, and upward mobility of top-tier management teams. Developed
comprehensive methodology, assessment, and evaluation programs to ensure qualit
y bench strength and pinpoint high potentials.
Notable Contributions
Overhauled, streamlined, and implemented new district-wide promotion and success
ion planning process to develop, engage, and assess teams and retain top talent.
Co-led the promotion of 100 part-time and full-time management level employees b
y providing performance management solutions that deliver the highest standards
of productivity, quality, and efficiency in the workplace.
Designed and implemented a career development database exclusively for managemen
t teams to track career development, increase capabilities, and deliver full spe
ctrum of tools for advancement, goal setting, and evaluation.
Industrial Engineering Planning Specialist (1996 a" 1998)
Industrial Engineering Assistant (1990 a" 1996)

Education & Specialized Training

MHRM, Master of Human Resource Management, Keller Graduate School of Management,
Chicago, IL
BS, Business Management, University of Illinois Chicago, Chicago, IL
OSHA Training

Technical Skills
Proficient in various Human Resource Information Systems, PeopleSoft, and Choice
Point