Rosalyn N.

Horton
Objective: Is to be a part of a company that requires an ambitious and career co
nscious person, where acquired skills and education will be utilized towards con
tinued growth and advancement.
Skill Set: Efficiently manages time Detailed oriented/Multi-task
Customer Service/Strong Interpersonal skills Quick learner Strong comp
uter skills/10 key touch Change Agent
Excellent written and verbal communication skills Team player/ self starter
Strong problem solving/analytical skills
Employment History:
Pendum MAS Representative/Billing Rep 3/09 - 5/2010
Received inbound calls from vendors, customers, networks and service technicians
regarding their ATM or Kiosk unit. Provided excellent and accurate customer ser
vice. Open and closed service tickets by recording problems and/or resolutions i
n the SMS system. Handled outbound calls to first or second line technicians reg
arding the outstanding service tickets if necessary. Provided ATM combinations t
o technicians for Westmont, Denver and S&G locks. Created initialization and she
lving kits for ATM units, creates employee key access, handles troubleshooting c
alls for MAS lock issues, ships parts and oversees daily activity via email. Tra
nsferred to Billing Department handles\d monthly, quarterly and annual billing
for Pendum customers, created invoices for special projects, out of scope, cash
and field services provided.
Great-West Life & Annuity Mutual Fd Reconciliation Coordinator 5/06 12/08
Responsible for posting incoming receivables to the Revenue Manager system and r
econciling daily. Establishes contact with fund houses to research and resolve d
iscrepancies related to payments. Sets up fees in the Revenue Manager system bas
ed on the legal contract between the Fund Company and GWL, trains employees on t
he allocation of money and various functions within the Revenue. Lastly, assist
with miscellaneous projects.
ICON Advisers, Inc. - Commission Specialist 3/05 5/06
Processed monthly compensation to Broker/Dealers for portfolio accounts and 12b-
1commisison fees. Handled inbound and outbound call inquiries regarding compensa
tion and scheduled payouts. Updated various excel spreadsheets for reconciliatio
n and general ledger balancing this included bank reconciliation for monies issu
ed via Check, ACH or Wire and reviewed new accounts ensuring the payout and mana
gement fee percentages were correct.
Fiserv ISS- Client Relationship Manager 5/01 3/05
Responsible for initiating and maintaining an open, positive business relationsh
ip with high profile clients. Acted as a liaison between Product Operations Depa
rtments and Client Relations Departments. Responsible for creating and sending t
imely courtesy (informational) reports on a periodic basis to Financial Represen
tatives. Entered daily trade request, processed IRA withdrawals, incoming IRA tr
ansfers and qualified plan terminations (direct rollovers).
Chase Manhattan Mortgage Corp Customer Svc Rep 1/00-2/01
Consulted homeowners about their FHA, VA and Conventional loans. Verified homeow
ners taxes and insurance were disbursed by their due date. Assisted homeowners l
ocate financial institutions to assist with refinancing mortgages.
Education: 5/2004 -2/2007 University of Phoenix - B.S in Business Management
12/2005 - 5/2006 University of Phoenix - Human Resources Certification
Computer Skills: Microsoft Windows XP and Vista, Microsoft Office (Word, Excel,
Access, Outlook and PowerPoint)