Jason Baldrick

29619 Gracilior Dr., Escondido, CA 92026 (909) 732-2954 jb5f91fc@westpost.net

Profile

Skills Summary

Career Highlights Dedicated corporate trainer and project manager focused upon b
uilding relationships to maximize growth potential. In-depth computer knowledge
which extends beyond standard Microsoft Office Suite to customer Information Te
chnology integration. Highly effective oral and written communicator with a cons
istent focus on customer service.
Self Starter
Extensive knowledge of Microsoft Office Suite
Developed and Implemented Training Standards for Customer Service
Professional Presentations
E-learning and E-commerce Project Management
5+ Years in Managing Sales, Account Payables, Operational Staff, Project Manage
ment and IT Professionals
Working knowledge of SQL, SOAP UI, and 3rd party database systems.
* Developed and conducted training programs including planning, development, out
sourcing, facilitation, scheduling, implementation and evaluation utilizing exte
nsive product knowledge.
* Drove sales growth through customer intimacy and satisfaction programs.
* Implemented E-commerce development and integration
* Advanced aspects of Microsoft Office and web development tools
* Implemented experience in script writing, technical writing and project manage
ment
* Developed Online, internet, intranet and other technologies for training and i
nformation development purposes.

Professional Experience 2009-Present Ashford University, San Diego, CA

Enrollment Advisor
Manage entire enrollment process for new students from initial inquiry, evaluati
on and orientation, through out the studentas first class experience.
2007-2009 California National Bank, Los Angeles, CA
Quality Assurance Project Management
Developed and maintained a Master Test Plan that defines all actions, deliverabl
es, responsibilities and procedures to satisfy the user/customer quality and val
idation/qualification requirements including development and deployment of train
ing material in relation to quality outcomes.
2005-2006 American Med Tech Solutions, Chino Hills, CA
Senior Manager: Sales and Marketing
Developed e-commerce business from the ground up, including but not limited to d
eploying extensive training course material and regional development of marketin
g and sales strategies.
2003-2004 Think-Omni Media, Chino, CA
Project Implementation Manager of Telephone Subscription Sales
Created and managed national telephone subscription order entry process which in
cluded a customer creation function as well. Developed training course material
and retention program for national deployment of all aspects of training requir
ement. Implemented training for field force of 25, with a satisfaction rating o
f 98% and an overall goal of increasing circulation by 62%.
2000-2003 Staples, Inc. Fullerton, CA
Senior Account Manager
Developed customer base that utilized e-commerce platform integration as the pri
mary form of product transaction, which included working with Oracle, SAP, Ariba
, Commerce One and customized in house systems as well. This also included exte
nsive training of customer base including deploying retention material as well.
1986-2000 Office Depot Signal Hill, CA
Information Technology Specialist
Provided extensive training with customers, order entry and sales department on
ecommerce project software both third party and in house. Developed and deploye
d retention training material for on going project developments. Met overall go
al of moving 86% of phone orders to ecommerce order entry method.
Sales Representative
Developed customer base that utilized e-commerce platform integration as the pri
mary form of product transaction, which included working with Oracle, SAP, Ariba
, Commerce One and customized in house systems as well. This also included exte
nsive training of customer base including deploying retention material as well.
Accounting Supervisor
Worked with existing and new customers in resolving accounts receivable issues a
s well as accounts payable issues. Developed, deployed and trained personal on
how to utilize technology solutions for resolving accounting projects.
RTS Supervisor
Utilized technology solutions to create return to stock improvement projects whi
ch also included managing staff on all aspects of shipping, return to stock prod
uct and other duties related inventory control.

Education University of La Verne La Verne, CA

* Bachelor of Arts, History
* Graduated June 2005
University of Ashford
a Master of Arts in Learning and Teaching Technologies
a Estimated graduation date in September 2010