Gayle A.

Jensen, MBA, BSN, RN

2407 Buckingham Dr. N.W. #112
Cedar Rapids, IA 52405
Cell: 319.431.5510
gj60af1a@westpost.net
Career Summary
-Team Director for Care Initiatives Hospice, covering 10 counties in eastern Iow
a..
-Director of Nursing for a 150-apartment assisted-living complex that ranged fro
m independent to dementia specific, and a nursing staff of over 40. With a curre
nt Assisted Living Management Certification.
-15 years experience as a business owner in areas of health care business develo
pment, financial and strategic planning, employee optimization and customer sati
sfaction.
-Iowa nursing license active since 1973.
Professional History
1.Team Director, Care Initiatives Hospice, Cedar Rapids, IA, 2009-2010
-Implemented the strategic plan for the Cedar Rapids hospice office to achieve t
he national CHAP (Community Health Association Program) accreditation and Medica
re Certification.
-Successfully lead the development of the Cedar Rapids office from the sole posi
tion of Team Director/RN to a fully staffed interdisciplinary team; including me
dical director, pharmacist, RN Case Manager(s), Hospice Aide(s), Social Worker,
Spiritual/ Bereavement Counselor, Community Representative/Volunteer Coordinator
, and complimentary therapies within 5 months.
-Responsible for future hiring while maintaining staff to support regulatory, co
mpany, and procedure policies for caseload standards.
-Developed effective communication/relationships with the 5 Long Term Care (LTC)
facilities this office was assigned to cover.
-Lead weekly Interdisciplinary Team Meetings (IDT) meetings in accordance with e
stablished standards, policies, and procedures consistent with the interdiscipli
nary plan of care.
-Actively participated with the company's quality improvement process; while ide
ntifying the Cedar Rapids office specific quality process concerns. One concern
identified and successfully addressed was communication updates between discipli
nes.
-Responsible for identifying, analyzing, managing/resolving patient care concern
s as RN; continuing as team director by sharing on-call and as consultant for th
e LTC facilities.
-Received superior review ratings for pursuing excellence, acting with dignity,
respect and integrity, serving the diverse and uniques needs of others as define
d by them, pursuing teamwork and professional relationships with all partners in
care, reliability, professionalism, interpersonal relationships, leadership/mis
sion focus.
2.Director of Nursing, The Views Senior Living, Cedar Rapids, IA, 2007-2008
-Successfully brought the facility's dementia specific unit through a six-month,
no-admissions state sanction.
-Ensured compliance with state regulations for assisted living including; change
of condition, nurse reviews, and service plans.
-Raised the bar for quality of resident care/service by empowering charge nurses
to be leaders.
-Directed the coordination of management and delivery of health care on the faci
lity campus.
-Developed metrics to monitor for correction and improvement for medication erro
rs, incidents, and elopements.
-Responsible for hiring, evaluations/reviews, and termination according to state
standards of practice.
-Established an acceptable level of care specific to the goals of The Views for
pre-assessments that met assisted-living criteria for admission.
-Promoted collaboration with all facility departments.
-Supported, reviewed, and developed the policies, procedures, and guidelines as
applied to the nursing department.
-Responsible for conducting assessments (health, functional and cognitive), serv
ing as facility liaison between resident and family; while promoting team cooper
ation.
3.Nursing Supervisor, Manor Care Health Services, Cedar Rapids, IA, 2007
-Supervised nursing personnel on daily health care in both the long term care un
its and the skilled nursing unit.
-Communicated with physicians, physical therapy, hospice, and other outside sour
ces regarding patient care delivery.
-Managed and completed the transcription of physician's orders, and the administ
ration of medications and treatments.
-Served as RN float for the facility when more complex procedures and treatments
where required.
4.Program Associate I, University of Iowa Hospitals and Clinics, Department of N
ursing Services and Clinics, Research, Quality and Outcomes -Management, Iowa Ci
ty, IA, 2005-2006
-Coordinated and managed multiple evidence-based practice educational programs f
rom basic to advanced content. These programs drew participants nationally and i
nternationally.
-Served as point of contact for participants registered for programs.
-Negotiated contracts for the various programs.
-Managed an evidence-based project prior to pilot status.
-Managed and coordinated the development of a new national nursing consortium, i
ncluding development of the strategic plan, mission and vision statements, datab
ase for organization and liaison with the university general counsel for trade m
arking the consortium.
5.Research Assistant I, University of Iowa, College of Nursing, Iowa City, IA, 2
004-2005
-Conducted confidential data extraction from patient medical records for a grant
funded for evidence-based practice (EBP) and TRIP intervention.
Served as liaison between the grant office and hospital when on site.
-Assisted project director with organizational management of data and data manag
ement.
-Finalized a research manuscript based on data extracted from the study.
-Served as project coordinator for a 2nd grant (Gerontological Nursing Intervent
ions Research Center & Research Translation and Dissemination Core), which inclu
ded the National Nursing Practice Network. Responsibilities included: management
of member data, questionnaire development and analysis, network support, and gu
ideline editing.
-Served as interim project director with a 3rd grant (Cancer Pain in Elders: pro
moting evidence-based practice in hospices). Assisted with start-up administrati
ve needs. Responsibilities included: organization, collection and management of
data from sites and investigators, communication, and expanded research.
6.President and founder, Surprises Unlimited, Inc., Cedar Rapids, IA, 2000-2004
-Identified target markets, designed marketing materials, and created business d
evelopment opportunities.
-Increased business through high level of customer service.
-Created a product line that maintained quality, met market demand, and achieved
optimal delivery.
-Created a national network for consultants allowing them to optimally interface
with the company.
7.Administrative Manager, 2000 Census, Cedar Rapids, IA, 2000
-Managed and coordinated 50 clerks covering 2 shifts.
-Resolved disputes between employees with tact and directness.
-Followed federal guidelines for Equal Opportunity and Affirmative Action.
-Fostered team work and cohesion through cross-training sessions, staff meetings
, and mentoring.
8.Co-owner and consultant, Research Assessments, Cedar Rapids, IA, 1997-1999
-Improved productivity through identification of employee skills, appropriate pl
acement, and continuous process improvement.
-Reviewed compliance EEOC and ADA requirements for clients..
9.President and founder, Practice Consultants, North Liberty, IA, 1989-1996
-Lectured at chiropractic colleges in their business courses on how to develop a
nd start a business.
-Provided direction to chiropractic and medical doctors to improve practice mana
gement.
-Organized and presented practice management seminars for chiropractic students
and doctors.
-Designed and implemented training tools for employees and businesses that promo
ted the consistent completion and understanding of procedures.
-Provided training for staff development, including leadership development.
10.Clinical Coordinator, Chiropractic Health Care Associates, Cedar Rapids, IA,
1985-1989
-Demonstrated ability to multi-task by managing numerous clinical priorities whi
le providing patient-focused care.
-Identified and implemented the core functions necessary to successfully fulfill
the patient-care requirements for multiple doctors.
-Facilitated the merger of four unique practices into a single clinic setting th
rough effective mediation and communication.
11.Staff Nurse, University of Iowa Hospitals and Clinics, Iowa City, IA, 1973-19
76
-Managed patient care and support staff, Internal Medicine.
Education
-MBA, Masters in Business Administration, St. Ambrose University, Davenport, IA,
1999
-BSN, Bachelor of Science Nursing, University of Iowa, Iowa City, IA, 1973
License/Certification
-Licensed Registered Nurse, State of Iowa, July 2007 to July 2010.
-Adult CPR Certification, March 2010 to March 2012
-Assisted Living Management Certification, March 2008 to December 2010.
Technical Capabilities
Microsoft Office Suite: Word, Excel, PowerPoint.
Published Works
Development of the Chiropractic Office: a physician's reference manual.
May, 1990.
Starting a Chiropractic Practice: a comprehensive guide to clinic management.
Co-authored. Third Edition, 1990.