13340 Auburn Ct Cell Phone: 503-360-8898 Lake Oswego, Or. 97035 E-Mail: ca6114e6@westpost.net Objective: Provide strategic direction for physicians practice management. Assi st in the improvement and delivery of high quality care and service to patients. Find the means to make the care and service experience the best possible for t he patient, the physician and clinic staff. Core Competencies: Strengths: Building strong collaborative working relationships Leading and facilitating quality of care and service activities Leading and facilitating team development Developing, leading and managing complex projects Developing creative approaches to solving problems Skills and Knowledge; Comprehensive knowledge and understanding of the health care environment Extensive patient care and clinical experience Extensive experience in negotiating individual physician, medical practices and hospital contracts In depth understanding of health care administration, operations and staff mana gement Extensive experience in program development Direct experience with developing and implementing JCAHO and NCQA standards Broad experience in budget development and financial analysis Broad understanding and experience in project management principles and practic es In depth understanding and application of cultural awareness and medical interp reting in all aspects of the health care setting. Current: Consultant Physician Practice Consulting Physician Practice Management January 2010 to Present Mission: Provide strategic direction for physicians practice and clinic management, assis ting in improving and developing the Patient and Family Centered Primary Care Ho me experience. Objective: Provide physician practices and their clinic with a day-to-day operational evalu ation. This is accomplished by: Conducting a comprehensive evaluation and assessment of clinic operations, incl uding physicians, managers, staff, patients and their families Working with Physician, patients and their families, clinic staff and managemen t in developing strategic operational direction e.g. develop and implementation of the Patient Centered Primary Care Home Model of Care Identifying what is operationally working well and what areas need improvement Assist in staff development and plans for continuous improvement Assist Physician leadership and management, to quantify and measure improvement in care and service delivery, e.g. adherence to the guiding principles of the P atient Centered Primary Care Home Model of Care Patient Care Manager Internal Medicine, Kaiser Permanente, NW Region June 2008 -November 2009 Contract Manager Provider Contracting, Group Health Cooperative September 2002 - June 2008 Director of Business Development CTS Language Link March 2001 -September 2002 Vice President Pacific Interpreters, December 1999 - January 2001 Manager for Special Services Kaiser Permanente, NW Region Sep tember 1985 - December 1999 Medical Office Administrator Division Medical Office Kaiser Permanente NW Reg ion June 1982 - September 1985 Director of Respiratory Care Services Sunnyside Hospital, Kaiser Permanente, N W Region July 1977 - June 1982 Education 1984 Masters Degree in Public Administration and Health Care Administr ation Portland State University Portland, OR 1972 Bachelors Degree in Health Education and Public Health Portland State University Portland, OR 1975 Associate Degree in Respiratory Therapy Mt. Hood Community College Portland, OR Affiliations National Council for Interpreters in Health Care Alzheimers Research Alliance of Oregon American Association of Health Care Executives American Ambulance Association Respiratory Care Society of Oregon American Association of Respiratory Care Board of Directors and Secretary, Oregon Chapter, Alzheimers Association Board and Executive Committee Member, Oregon Chapter, Alzheimers Association Board of Directors, National Council for Interpreters in Health Care Co-Chair, Policy and Research Committee, National Council for Interpreters in He alth Care. Advisory Board, Holgate Residential Care Facility Chair, Executive Committee for Alzheimers Research Alliance of Oregon, 1994-2000 President, Respiratory Care Society of Oregon 1980-1981 City Councilor, Lake Oswego, OR, 1991-1996 Chairman, Lake Oswego Park & Recreation Advisory Board 1989-90 Chair, Lake Oswego Pathways Project Awards Distinguished Service award National Council on Interpreting in Health Care Project Team Award for Medical Transportation Contract Negotiations Long Term Care Quality Management Distinguished Service Awards Distinguished Service Award, Alzheimers Research Alliance of Oregon Distinguished Service Award, Respiratory Care Society of Oregon Service Award, Kaiser Permanente Medicare Plus and Plus II Projects Service Award, Hospital Task Force, Kaiser Permanente Quality Management Award for Long Term Care Project, Kaiser Permanente Publications: Linguistically Appropriate Access and Services; an Evaluation a nd Review for Healthcare Organizations References: On request