KERVIN PEREZ

8 Monaghan Road
Edison, NJ 08817
908-768-1000
kp612972@westpost.net

PROFESSIONAL SUMMARY
Versatile, resourceful Systems/Network Administrator with
9+ years "hands-on" experience at leading firms such as DDK
& Company and Comcast Cable. Broad expertise in network
administration, multi-site LAN/WAN installation, call center
implementation/management, security, SOX compliance and
project management. Expert technical resource with a track
record of improving system/network performance,
availability, maintainability and scalability in rapidly
growing enterprise environments. Hold MCP and Dell Certified
Technician Certifications and an Associates degree in
Business Administration.
* Committed to helping organizations achieve maximum
benefit from their IT infrastructure investment, through
meticulous system/network management, on-time project
deployments, managing/motivating teams (20 Tier 1
technicians), proactive monitoring and responsive customer
service.
* Intuitive and analytical, assessing complex enterprise
software and infrastructure issues and developing strategies
for quick resolution.
* Inventive contributor, with a "make it happen"
attitude; always delivering on commitments. Adept at
leading installations/migrations through the life cycle,
with little to no downtime.
PROFESSIONAL CERTIFICATIONS
MCP - Microsoft Certified Professional
Dell - Certified Technician
TECHNICAL SUMMARY
DATABASES: Microsoft SQL Server, Microsoft Access
PLATFORMS: Windows 7/XP/2000/NT/98/95, Windows 2008/2003
Servers
HARDWARE: Dell/HP/Compaq Servers/Workstations, Dell
Powervault/SCSI Arrays, Dell Switches, Cisco
Switches/Routers, Adtran Router, Cisco IP Phones, Shoretel,
EMC Clariion CX500, Radiant Fiber Transceiver, Brocade Fiber
Switches
PROTOCOLS: Ethernet, Fast/Gigabit Ethernet, Fast Ether/Giga-
Channel, Telnet, Frame Relay, DNS/WINS, TCP/IP, DHCP, SMTP,
SNMP, HTTP, HTML, POP3, 802.11, CAT 5/6, T1, T3, VOIP
SOFTWARE: Microsoft Exchange 2003/2007, Microsoft Office
2003/2007, Microsoft Sharepoint Portal Server 2003, Windows
Sharepoint Services 3.0, Symantec Ghost 7.5, Cisco Unified
Communication Manager 7.0, Shoretel ShoreWare Director,
VMWare, Xenserver 5.5, Xencenter, SMS, ARCServe, Veritas
Backup Exec, Lotus cc:Mail, Symantec pcAnywhere 12.5, McAfee
ePolicy Orchestrator 4.0, Remedy, Cisco VPN, Teamviewer 4,
EMC Navisphere Management Suite, Witness, Quality
Monitoring, HP Systems Insight Manager, Citrix Presentation
Server 4.5, Citrix Access Management Console, Recoverpoint,
VitalQIP
PROFESSIONAL EXPERIENCE
DDK & COMPANY, LLP, New York, NY; 08/2009 - Present
SYSTEMS ADMINISTRATOR/IT CONSULTANT
Provide comprehensive technical support to 20 key clients as
well as internal users. Accountable for installation and
management of servers, applications, security, email
support/filtering, office support, telephone system and
daily backups.
KEY CLIENTS: CEIS REVIEW, KADURI
KEY ACCOMPLISHMENTS (Clients):
* Consistently exceeded quality, quantity and time
standards on project deliveries:
- Configured VPN tunnel on Dell switches to separate
internal and private networks.
- Connected New York and Miami offices for client through
Sonicwall firewalls.
- For 3 clients, seamlessly set up new domain controllers
and terminal servers (Windows 2008 Servers).
- Saved considerable expense for client by virtualizing
30 servers (XenServer 5.5 with Terminal Server and Domain
Controller).
- For 2 major clients, set up Backup Disaster Recovery
using Zenith Infotech. Installed agents on the servers,
enabling the servers to take full backups.
KEY ACCOMPLISHMENTS (Internal Users):
* Servers:
- Set up Citrix servers and added to the farm, as well as
an Exchange 2007 server.
- Maintain a Websense Web Filtering server and administer
a Blackberry Server, providing full Blackberry support to
management.
- Virtualize all servers using Xenserver 5.5 and monitor
them using Xencenter software.
* Security:
- Deployed and maintain a Dell Equalogic PS6000x SAN
unit, using SAN HQ software for monitoring. Also
configured/maintain a disaster recovery site in company's
Long Island office, configured for replication to Manhattan
office.
- Set up and support Sophos Endpoint Security software.
Also ensure the ePolicy Orchestrator is up-to-date and all
laptops/desktops and servers have the latest dat files.
* Applications: Supply complete support for multiple
key Accounting applications, including Quickbooks 2007-2010,
Peachtree 2010, Quicken, CCH Intelliforms, Perform Plus III,
BNA Income Tax Planner, File in Time, Prosystem fx Tax and
Prosystem fx Engagement.
* Email: Effectively manage emails within Websense
Email Message Administrator 7.1. Installed an email filter
(Websense) server virtual machine to filter incoming and
outbound emails. Established spam rules and maintained a
whitelist/blacklist that either allows emails or prevents
them from filtering through by domain name.
* Office Support: Installed and support Microsoft
Office 2007 Office Suite; also set up a wireless access
point in the office.
* Backups: Efficiently manage backups using Symantec
Backup Exec 12.5.
* Telephone System: Charged with maintaining a
Shoretel telephone system with over 60 users.
COMCAST CABLE, Iselin, NJ; 02/2001 - 12/2008
NETWORK ADMINISTRATOR & TEAM LEAD; 8 years 10 months
Successfully set up 2 major call centers in NJ (500 users
each) and recruited, trained and mentored staff of 20 Tier 1
technicians supporting 4000 users in 30 sites. Administered
Windows Directory Services infrastructure with Active
Directory, DNS, Group Policy and file/print/fax/Sharepoint
servers. Managed vendors, purchased software licensing,
tracked compliance and processed monthly SOX reports.
KEY ACCOMPLISHMENTS:
* Began career as Tier 1 Technician; promoted to
Tier 2 and chosen as Team Lead then Network Administrator
due to proactive contributions to the environment. Leader in
handling remedy tickets (20-25 daily), responding to
queries, managing escalated issues and assisting Tier 1
team.
* Transformed a passive question-and-answer Helpdesk
into a proactive ServiceDesk.
* Implemented application to monitor call center
volume levels and provide key metrics to management.
* Standardized processes/procedures, boosting
customer satisfaction rating from 80% to 95% in 2 years.
* Proposed and given approval to implement a
laboratory test environment for both testing and training.
* Created a SAN solution and disaster recovery plan.
* Designed and implemented multi-node network
expansions; set up dial-up and VPN access points to the
local network.
* Migrated platform from Windows 95 to 98/NT/2000 AD
and Exchange 2000/2003.
* Held training sessions in 2 states to effectively
educate users on software utilization.
* Selected to present insights on how SOX affects
business at the Borgota Casino.
* Ran SQL reports to manage the database and inform
management of users that had left the company.
EDUCATION
Berkeley College of Business, West Paterson, NJ
A. A., Business Administration, 1994