Kent A.

Marsden
Career Summary
* Service Depot Manager, Senior Field Service International Trainer, Final Test
Technician, Quality Assurance Inspector, Production Planner/Buyer, Production Su
pervisor and Manufacturing Engineer with over 20 years experience building/serv
icing lasers and associated equipment on site for the doctors and hospitals nati
onally and internationally
* Outstanding attendance record, aggressive work ethic
* Experienced with solid state lasers,CO2, YAG, Alexandrite, Ti-sapphire, Dye an
d Diode lasers, DOS and Windows based systems, automated systems, electro-mechan
ical, electronics, mechanics, pneumatics and hydraulics
* Experienced in the operation of most types of test equipment including resonat
or alignment equipment, monochronometers, RF Meters, oscilloscopes, digital vo
lt meters, energy meters, spectrophotometers, electrical safety analyzers, inte
rnal and external micrometers, calipers, light sensors, various pressure gauges
Work Experience
BAE (Elite Technical Services) - Nashua, New Hampshire April 2010 - Present
* Optical Technician
American Biomedical Corporation - Westminster, MA December 2006 - April 2010
Field Service Engineer/Service Depot Manager
* Serviced medical lasers and related support equipment at the depot, doctors of
fices and hospitals nationally
* Knowledgeable of optical and mechanical alignments, laser calibrations, laser
safety
* Test equipment used includes calorimeters, energy meters, RF meters, oscillosc
opes
* Electronic troubleshooting to board and component level
* Supported fellow engineers and hospital staff regarding maintenance, upgrades
and safety
* Lasers trained on include Cynosure, SOLX, Zeiss, Nidek, Lumenis, and AngioDyna
mics
Cynosure Laser - Westford, MA October 2001 - November2006
Senior International Trainer - Field Service
* Trained Field Service Engineers in the latest models of Dermatological Lasers
* Supported International Field Service Engineers in solving complex problems
* Work with Research and Development in solving unusual problems found in the fi
eld.

Customer Service Representative / Technical Support

* Provided on-site installation, repair and preventative maintenance of Alexandr
ite, Nd:YAG,
* Pulsed Dye and IPL lasers to meet FDA and Cynosure standards
* Test equipment used includes monochronometers, beam analyzers, oscilloscopes
* Resolved technical issues related to sales and service
* Scheduled service calls for technicians through out the United States , Canada
and Mexico
* Assisted fellow Customer Service personnel for resolution of complex problems
* Interfaced with Engineering to solve recurring problems
* Maintained personal spare parts inventory, verified test equipment calibration
* Acted as afterhours liaison for the resolution of customer concerns
 Field Service Engineer
* Responsibilities included the installation, maintenance and repair of all comp
any equipment at customer locations assuring maximum production time
* Knowledgeable of pulsed, YAG, Alexandrite, Dye and Diode lasers
* Test equipment used included beam analyzers, resonator alignment equipment, mo
nochronometers, RF meters, oscilloscopes, digital volt meter's, energy meters, e
lectrical safety analyzers
* Other responsibilities include marketing, sales and trade show support. Also a
ssisted manufacturing in assembly and complex resonator and beam delivery alignm
ents and testing
* Extensive national and international travel required
Final Test Technician
* Laser final assembly of the rail assembly to the chassis
* Alignment of the optics
* Adjusting components to specifications
* Calibration of the unit
* Communications with R & D of problems with Beta units
* Communications with QA department on differences between departments about equ
ipment calibration
* Test equipment used included beam analyzers, resonator alignment equipment, mo
nochronometers, RF meters, oscilloscopes, digital volt meter's, energy meters
* Other responsibilities include setting up an equipment calibration program an
d assisting Field Service on understanding and training of Field Service Personn
el
Quality Assurance Inspector
* Inspection of all product specific components to blue prints
* Use of internal and external micrometers, dial indicators, thread gages, heigh
t gages, spectrophotometer
* Communications with Engineering
* Checking calibration due dates of the measuring devices
* Final inspection of machines before shipment
* ISO Auditing (introductory)
United States Postal Service October 1999 - October 2001
* Casual Employee worked in manual and automated sorting departments

Various Retail opportunities January 1992 - October 1999

* Circuit City - Customer Service Manager, Full Floor Sales Associate
* Lechmere - Sales Associate: Computers, Major Appliances, Audio and Video

Coherent General - Sturbridge, MA October 1984 - January 1992

Production Planner/Buyer
* Improved material procurement for all products averaged 40%.
* Reduced late shipments by 85%.
* Temporary assignment to correct inventory inaccuracies from 85% to 98.3%
* Interfaced with Engineering to solve vendor problems
* Corrected production problems in the optics department.
* Co-designer of 3,000+ Watt CO2 laser.
Production Supervisor
* Responsible for capacity planning, work standards, tool requisitioning, budget
ing, hiring,
* job descriptions, salary charting, routing, departmental organization
* troubleshooting electro-mechanical subassembly and test departments
* trained assemblers and test technicians in more efficient methods of productio
n
* reduced hand tool costs by 70 % through proper use and care training
* improved material flow by 65% through improved tracking, logging and storage p
rograms

Manufacturing Engineer
* Documented Original YAG laser by assigning part numbers and creating bills of
materials
* Solved subassembly assembly problems
* Set up new computer room and assisted in moving logistics for move into new bu
ilding addition
Cincinnati Milacron - Healed Machine Division-Worcester, MA June1975 - June 1984
Computer Analyst
* Improved performance of IBM 370
* Debug program problems
* Write assembly language programs to mass produce Machining Center and Grinding
Machine software
* Track software history of all software based machines
Engineering Change Coordinator
* Improved speed and quality of processing Engineering Changes
* Coordinate changes with Engineering, Manufacturing Engineering and Production
* Document all changes in each department
Manufacturing Engineer
* Monitor Machining Center progress and recommend production changes and/or part
redesign
* Monitor Route Sheets and make changes as necessary
Education
Wentworth Institute of Technology - 1973 - 1975
* Associates Degree in Applied Science - Mechanical Engineering Technology
* Dean's List, Student Council, Industrial Advisory Board for 15 years
Worcester Polytechnic Institute of Technology, Fitchburg State College, Worceste
r State College, Nichols College
Completed various courses in: Mathematics and Computer Science toward a d
egree in Computer Science.
Central Massachusetts Institute of Management Education
Completed courses in: Communications and Motivation, Human Relations, and Handli
ng Employee Dissatisfaction
Circuit City Corporate Office
Completed courses in: Management through People, Loss Prevention, and Loss Prev
ention Interviewing.
References - References available on request

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