H.

Bruce Williams
________________________________________
13 Sawyer Court Cell: 501.366.2109
North Little Rock, AR 72118 E-mail: bw620b9e@westpost.net_____
___________________________________
Highly skilled, results-driven manager with proven successes in competitive, fas
t-paced environments. An accomplished professional with expertise in operations
, marketing, production, and multi-unit management. Strong profit orientation is
enhanced by excellent analytical skills. Effective at planning and executing ne
w unit openings, new product introductions, and facility remodels.
Dynamic leader and coach whose results reflect a high level of motivation and st
rong customer focus. Creative thinker and planner who can turn around marginal b
usiness situations. A proactive manager skilled at organizing and directing cost
effective operations. Empowering team builder with outstanding training skills
who consistently generates sales and profits through the development of people.
PROFESSIONAL STRENGTHS
General Management Operations Management Sales and Marketing Profit and Loss
Multi-unit Management Financial Management Strategic Planning Facility Managemen
t
Process Improvement Inventory Control New Product Introduction Forecasting and A
nalysis
Training and Development Vendor Coordination Team Building Customer Service
SELECTED ACHIEVEMENTS
Directed the total operations of 39 hotel locations with 4300 rooms generating
$50 million in annual revenue for the #1 company in the extended stay segment; s
upervised seven District Managers and a team of 585; developed and implemented a
systematic process to evaluate each hotel property and business; coached manage
rs on execution of the comprehensive process; developed partnership relationship
s with local businesses adjacent to key hotel properties for increased visibilit
y. RESULTS: Occupancy index increased from 97% to 109% within six weeks; decrea
sed bad debt by 75% within one year, the best status in the company; increased i
ndependent evaluation scores on service by 30%.
Supervised the operations and sales activities of 13 units of a high profile re
staurant franchise; directed six managers and a team of 286 in four states with
$8 million in total annual sales; managed extensive perishable inventories and e
stablished production control systems; devised and implemented strategic plans t
o address poor performance and negative service trends. RESULTS: Achieved over
$1 million annual profit for the first time in the franchises history.
Developed the first home pizza delivery business for a full service restaurant
company; developed a business plan including trade area demographics, equipment
needs, production flow, staffing needs, phone system requirements, and capacity
issues; identified viable locations to offer the delivery service in five market
s; devised and implemented a tracking system to ensure smooth transition to the
new service. RESULTS: Facilitated the launch of delivery operations from 152 ful
l service restaurants in 18 months; total sales increased by 30%; operating mode
l became the company standard and was rolled out to markets across the country.
Turned around a business with five locations that was losing $125,000 annually;
analyzed areas for improvement and developed detailed action plans; strategized
plans to gain control of all expenses, increase sales, and improve quality, ser
vice, and facility cleanliness; set goals with each unit manager and monitored p
rogress weekly; developed and delivered extensive training meetings to five mana
gers over a two week period; led monthly profit review meetings to coach and cel
ebrate incremental improvements. RESULTS: Increased sales by 6% the first year a
nd generated a profit of $125,000 in the area for the first time in two years.
 Planned and coordinated the opening of the first location of a chain restaurant
in a new city; supervised final construction phase of the new facility; determi
ned all staffing, equipment, and inventory needs; recruited, hired, and trained
all new employees; forecast sales projections; planned store opening promotions.
RESULTS: New unit opened on time and exceeded budget; reduced start up proforma
by four months.
Analyzed high management turnover rates in the region for a hotel chain; establ
ished and calibrated base criteria on all management new hires and promotions; d
eveloped and directed strategic training programs in each district; established
designated training locations in each market. RESULTS: Annual management turno
ver decreased from 60% to 26% in one year, generating over $120,000 in savings.

PROFESSIONAL EXPERIENCE
FARMERS INSURANCE GROUP 2010-present
Agent, Arkansas
AFLAC 2010-present
Agent, Arkansas
RAHEEL FOODS, INC. dba KFC 2009- 2009
Market Coach, Arkansas
CHURCHS CHICKEN
2006-2009
Market Leader, Arkansas
PIZZA HUT OF THE ROCKIES, INC. 2005-2006
District Manager, Gunnison, Colorado
EXTENDED STAY AMERICA, INC. 2001 2004
Regional Director of Operations, Austin, Texas 2002 2004
District Manager, Los Angeles, California 2001 2002
PIZZA HUT OF THE ROCKIES, INC. 1997 2001
Director of Operations, Gunnison, Colorado 1998 2001
District Manager, Gunnison, Colorado 1997 1998
PIZZA HUT, INC. 1977 1997
Area Manager, Salt Lake City, Utah 1990 1997
Restaurant Based Delivery Coordinator, Los Angeles, California 1988 1989
Area Supervisor, Los Angeles, California 1980 1988
General Manager, Los Angeles, California 1977 1980
U.S. NAVY 1973 1977
Food Service Manager, San Diego, California
TRAINING
Covey Leadership Center: The 7 Habits of Highly Effective People, First Things
First
Pizza Hut: High Impact Coaching, Managing for Productivity, Area Manager Univers
ity
Insurance Specialty Training of Arkansas (Life, Health, Property and Casulty); A
R Insurance License #360947