Customer Service Representative

____________________SUMMARY OF QUALIFICATIONS____________________
* In charge of the coordination of community class schedule from cradle to grave
.
* Registers and oversees payment of more than 300 students monthly for class enr
ollment.
* Precise in data entry, document control, and reporting utilizing LMS Learning
Management System for student scheduling and curriculum.
* Governs over seventy Authorized Provider Agreements with procedures, processin
g, and document control.
* Maintains inventory budget for program implementation and retail sales.
* Recruits and mentors a populous of volunteers to aid with office duties and in
struction of community classes.
* Delivered seventy-five percent improvement of class reconciliation and certifi
cation.
* Conducts instruction and evaluation of Cardiopulmonary Resuscitation, Automate
d Defibrillation, and First Aid for a multitude of individuals.
* Conducted full circle customer sales and service resulting in top unit sales a
nd recruiting for 2008-2009.
____________________AREAS OF STRENGTHS____________________
Computer application competency
Proficient in Microsoft Office Products: Word, Excel, PowerPoint, and Outlook. E
xperience with Project and Intuit QuickBooks
Communication Skills
Well developed written and oral communication.
Multi-tasker
Able to prioritize and multi-task while maximizing time management.
____________________EDUCATION____________________
2008 - B.A., Human Resource Management, Minor: Marketing
Baker College , Allen Park, MI
GPA: 3.4. Bachelor of Business Administration
2006 - A.A., Business Administration
Baker College, Allen Park, MI
GPA: 3.7
____________________EMPLOYMENT HISTORY____________________
2008 to Present - Senior Customer Service Representative/Instructor
American Red Cross, Flint, MI
2008 to 2010 - Senior Consultant
Mary Kay, Inc, Flint, MI
2008 to 2009 - Substitute Teacher
Genesee Intermediate School District, Flint, MI
2007 to 2008 - Operator/Laborer
BlueWater Thermal, Saginaw, MI
2000 to 2006 - Inspector/Production/Assembly
American Axle & Manufacturing, Detroit, MI
____________________INTERNSHIPS____________________
2005 to 2005 - Human Resource Intern
Downriver Community Conference, Southgate, MI
Addressed daily issues related to employment retention. Conducted recruitment an
d employment activities to include job-fit requirements, scheduling, application
/resume screening, background check and orientation.
____________________PROFESSIONAL REFERENCES____________________
Available upon request