Michael Levin

37 Thornbury Ave
Glen Rock, NJ 07452
201-251-0159 Home
609-578-9337 Cell
ml62f310@westpost.net
Executive Summary
Obtain a Director level position, utilizing my 15 years of experience teaching a
nd training managers how to provide a differentiated customer experience and obt
ain company initiatives by focusing on people and processes. Strong interpersona
l and communication skills, coupled with vision, and business acumen. Retail Ex
ecutive with extensive expertise in Sales & Operations. Responsibilities include
Profit and Loss management, strategic and tactical sales planning, in store bra
nding and customer experience. Proven track record of improving sales performanc
e by focusing on the development of the leaders in the building and the customer
experience.
Experience
Flextronics/RTS NY Metro
Area Director November 2009 to Present
Responsible for managing a team of 8 Regional Managers, 23 Territory Manager, H
R & Training team, as well as office staff to achieve targets set by myself and
the client.
Primary focuses include building and managing P&L forecasting for all 88 locati
ons, staffing of over 800 employees, achieving and exceeding clients expectation
s in both sales and guest services
Reduced market expenses by greater than $800K within the first 6 months.
Improved client perception of Flextronics by dramatically improving execution o
f company initiatives.
Developed a weekly business review process and weekly balanced scorecard that h
as now been adopted throughout the entire organization.
La-Z-Boy Northeast, USA
Regional Market Manager February 6, 2009 to November 2009
As the Regional Market Manager, I am the key executive responsible for the over
all profitability, sales culture, sales promotions, people development, store st
andards/operations and customer experience excellence for the entire Northeast U
SA.
Increased store sales by 32% YOY.
Decreased cost of operations and improved profitability by over 25%.
Reviews and acts upon all financial opportunities including expense management,
margin enhancements and sales drivers
Directly responsible for local marketing campaigns throughout the Northeast USA
including print and various grass root efforts.
Hire, train, and retain the highest quality team members who exhibit energy and
enthusiasm. Performance manage those who do not follow the program or those wh
o can not achieve necessary results
Develops grass roots marketing and community focused events that build sales an
d support our communities
Keep a detailed succession plan to ensure there is never a vacancy in any key p
osition ( manager, designer, sales professionals)
Circuit City Northeast, USA
Regional Operations Manager March 1, 2006 to March 17, 2009
Specialty includes building management teams that value cross - functional work
ing relationships that have been particularly effective at driving revenue and m
arket share while maintaining high brand awareness and operational efficiencies.
 Direct regional operations activities for 86 stores, spanning 8 states, totalin
g over $2 Billion in annual sales.
Manage and support over 6000 associates, over 500 managers, and 11 District Man
agers
Manage, support, and develop 8 District Operations Managers.
Foster a team environment that is conducive to sharing ideas by focusing on the
ir individual strengths.
Was instrumental in controlling the bottom line of the P&L and all controllable
accounts by managing current processes and helping to develop new SOPs..
Managed labor performance. Worked with the stores to reduce/eliminate unnecess
ary costs. Trained and developed Store Directors schedule making strengths to d
rive a much higher productivity
Worked directly with the stores to establish a differentiated multi-channel cus
tomer experience by developing a training for all customer service associates an
d help develop the "Web Server" position that has recently been implemented in 4
60 location nationwide.

Circuit City New York, NY

District Manager January 1, 2004 to February 28, 2006
Was responsible for the largest volume district in the company. Covered the New
York City market which spanned 11-stores, over 1,000 employees, and $400 millio
n in annual sales
Achieved top district performance in NOP by focusing on people and processes wi
th high levels of recognition and accountability.
Developed a training program for hourly employees that resulted in the developm
ent and promotion of 24-salaried managers. Also exercised a direct recruiting pl
an that resulted in obtaining 11-managers at various positions.
Continued focus on the development of store directors which resulted in the pro
motion of 2- District Managers.
Managed a district team of Human Resource and Loss Prevention along with 11-sto
re directors.
Increased the sales performance by 5% during the first year by focusing on the
development of the managers, store environment, and sales productivity of the ho
urly employees.
Reduced management turnover from 32% down to 7% by managing to the strengths of
the team. This helped to create an environment that was conducive to learning
and providing a high level of customer service. This also helped to drive high
levels of recognition and accountability.
Validated and taught the stores how to properly follow planograms and to also t
hink outside the box when necessary. Fostered an environment where sharing idea
s was encouraged.
Grand opened and staffed a new location ($18 Million) which ran over 120% to sa
les within the first 6-months
Circuit City Various Stores NY Metro
Store Director October 1995 to January 1, 2004
* Ran several locations throughout NY State varying in size from $18-$65 million
. Stores varied from 60-190 associates.
* Innovated and developed the training culture for the entire region. My store
was designated as the training store for all levels of store management. All man
agement candidates trained in my store prior to being placed and my approval was
requested for all promotions
* Developed and promoted 8-store directors and over 20-sales manager.
* Received Top Store Director honors 4 out of 4 years.
* Received awards for Top Operational Execution, Top Sales Performance, Top Cust
omer Service scores, and many other awards or monthly/quarterly sales performanc
e