KARINA RAMOS

Tel: 718.779.6384 Email: KARINA.P.RAMOS@GMAIL.COM

HUMAN RESOURCES | OFFICE MANAGEMENT | ADMINISTRATION | CLIENT SERVICES
SKILLS
• Proactive, organized and detail oriented
• Strong communication skills, both verbal and written
• Bilingual: English/Spanish
• Proficient in MS Word, Excel, Various Browsers and Outlook
• Practical knowledge of ADP, Bullhorn, SalesForce and Kayako and InstaService CRMs
EXPERIENCE
April 2009-September2009 Zvents, Inc
San Mateo, CA
Content Editor/Client Support
• Maintain editorial voice and standards across Zvents and other partner sites
• Research and write promo blurbs, descriptions, tags and other short content
• Collaborate with other team members on daily content and weekly/monthly calendars
• Provide sales and editing support to self serve and premium users
• Other responsibilities as assigned or needed
November 2006-August 2008 AdBrite, Inc. San Francisco, CA
Client Services Specialist
• Handle client questions, queries and complaints in a professional and timely manne
r
• Convey information politely and efficiently regarding our products, services and p
rocedures
• Problem solving-Competently troubleshooting issues and communicating with CS team
and engineering department in order to reach resolutions
• Liaise with the sales team in order to troubleshoot issues for managed accounts
• Assist in the sourcing, scheduling and screening of potential departmental candida
tes
October 2004-June 2006 Clean Us Corp. Long Island City, NY
Human Resources Generalist/ Lead Recruiter
• Sourced potential candidates through networking, online databases, research and on
-site recruitment
• Coordinated and tracked national recruitment projects
• Assessed candidate suitability for open requisitions through phone and in-person i
nterviews
• Retained and updated I-9, W-4 and 1099 forms
• Performed reference checks, background checks and employment verifications
• Conducted new hire orientation and coordinated training
• Fielded inquiries regarding benefits, payroll, recruitment, company policies and e
mployee services.
• Responsible for assisting in the day-to-day administration of policies and program
s in various HR disciplines
• Provided administrative support to V.P. of Human Resources as necessary
October 2002-March 2004 Cathedral School Santo Domingo, DR
English Teacher
• Prepared curriculum and corresponding exams
• Planned and executed student activities
• Acting liaison between parents and school administration
• Involved in conflict resolution and counseling
May 2000-July 2002 Investec Ernst & Co. New York, NY
Bonds/Commissions Billing Assistant
• Reconciled billing information and trading commissions on a daily basis
• Coordinated, monitored and initiated projects, created spreadsheets and bookkeepin
g systems
• Provided monthly billing reports and other documents to departmental V.P. and othe
r executives
CONTRACT/ SHORT TERM EXPERIENCE
September 2008-November 2008 Artisan Creative San Francisco, CA
Office Administrator/ Recruiter
• Enter, organize and maintain client and talent entries in BullHorn database
• Retain and update I-9, W-4 and 1099 forms keeping company compliant with Californi
a law
• Compile, review and amend San Francisco timesheets and transmit to the corporate o
ffice for payroll
• Source, recruit and interview potential candidates for open positions using variou
s tools
• Perform other administrative duties as necessary
May 2006-September 2006 Andin International, Inc New York, NY
Human Resources Coordinator (Contract)
• Responsible for candidate sourcing and tracking, screening and scheduling appointm
ents
• I-9 employment verifications
• Maintaining new hire and benefits information packets
• File maintenance
• Provide administrative support to Human Resources Manager
EDUCATION
01/2000-08/2002 Interboro Institute New York, NY
A.A.S. Business Administration
09/1997-06/1998 John Jay College New York, NY
Pre-Law: Some course work completed