FRANK A.

BELCASTRO
565 Haney Rd.
Washington, PA 15301
HM 724.225.9822
C 724.884.6951
PROFESSIONAL OBJECTIVE:
A career-directed position providing management expertise in TECHNICAL SERVI
CE OPERATIONS or DISTRIBUTION to a progressive corporate concern. Availabl
e for travel.
SUMMARY OF QUALIFICATIONS:
Successful business professional qualified by 39 years of visible and me
asurable achievements in operations and distribution man
agement. Demonstrated expertise in a wide variety of fu
nctional areas to include:
-TECHINICAL SERVICE DEPARTMENT MANAGEMENT
- STAFF DEVELOPMENT AND SUPERVISION
- PRODUCTION SCHEDULING
- NEW BUSINESS DEVELOPMENT
- PRESENTATION OF PRODUCTS AND SERVICES
- QUALITY CONTROL
- CUSTOMER PROBLEM RESOLUTION
PROFESSIONAL EXPERIENCE:
12/2009 WASHINGTON FORD
to Washington, Pennsylvania
present SERVICE WRITER
All facets related to service department operations, including scheduling, bo
oking of customer pay and all other service
orders. Master Certified
3/2008 BUDD BAER, INC
to Washington, Pennsylvania
11/2009 SERVICE MANAGER/ASSISTANT SERVICE MANAGER
Solely accountable for all facets of the Service Department for a multi-line
GM facility. This
include pay roll, implementing employee based incentives, improved CSI score
s and direct
supervision of 21 employees. Consistently top ECR, HRO and CSI.
5/2004 JIM KEIM FORD
to Columbus, Ohio
2/2008 ASSISTANT SERVICE MANAGER
All facets related to service department operations, including scheduling, bo
oking of
warranty and customer pay and service orders, Fix-It-Right-The-First-Time Sco
res. Ranked
#2 in Cincinnati District in sales and CSI for 2007. Silver Medallion winne
r 2006/2007.
Master Certified.
5/2003 WOODWORKERS, INC.
to Columbus, Ohio
5/2004 PAINTER
Responsible for paint and finish of drywall, trim and finish of interior
and exterior home
remodeling.
2000 SATURN NORTH
 to Columbus, Ohio
2003 FIXED OPERATION MANAGER. Solely accountable for all facets of the Serv
ice
Department. This includes but is not limited to: creation of the fiscal budge
t, promotion, CSI
And warranty, compliance, synergy with all departments for the success of the
store. Direct
Supervision of 28 associates. Past achievements are top 10% CSI in all of Sa
turn Corporation,
91% of the "Fix-It-Right-The-First-Time" Score.
1995 GRAHAM FORD
to Columbus, Ohio
2000 ASSISTANT SERVICE MANAGER. Cooperatively directs all operational, financ
ial, promotional and administrative functions of high volume dealership ser
vice department.
accommodating over 1000 automobiles monthly and generating approximately $200
,000. Personal achievements include generating 350-400 orders per month an
d leading department to record breaking sales production. Credited with hi
gh quality control
Rating based on consumer response cards.
1976 PEABODY/ABC
to Warsaw, Indiana
1985 EASTERN WAREHOUSE MANAGER. Responsible for Management of all aspects war
ehouse
operation for manufacturer of mining ventilation equipment. Emphasis in rece
iving and distribution of $1 million in inventory accommodating the eastern
United States. Extensive
communication with suppliers and common carriers. Reported to Vice Presiden
t of Production.
1971 WASINGTON HONDA
to Washington, Pennsylvania
1976 OPERATIONS ASSISTANT. Performed a wide variety of functions for motorcyc
le automobile
dealership. Emphasis in parts operations, preparation of product for merchan
dising and inventory control.
AFFLIATIONS: Full Gospel Businessman's Association
Buckeye-Scale Auto Club
REFERENCES: Furnished Upon Request