William Miller

10053 Jonbell Place

Santee, CA 92071 (619) 258-0311 wm657428@westpost.net
OBJECTIVE: Field Service Representative
SUMMARY OF QUALIFICATIONS:
15+ years Management Experience with Heavy Equipment repairs including on/off
Highway vehicles * Strong ability to Identify, Focus, Prioritize and Execute Tas
ks
Energetic Team Leader * Track record for Producing Positive Results * Organized
* MS Office computer Skills with the ability to adapt to any computer environmen
t
EXPERIENCE:
Production Control Foreman
Lear Siegler Services Inc. / Olgoonik Logistics LLC - Mosul, Iraq 6/08 to 4/10
~ Responsible for completion of third echelon Repairs and Troubleshooting on all
light / heavy Military Tactical Vehicles and related components.
~ Performed and supervised the removal / installation of engines, transmissions
and other
major components to include HET, HEMTT, PLS, FMTV, HMMWV and MRAP vehicles.
~ Supervised 14 mechanics in the repairs of armor, turrets and associated body p
arts.
~ Assisted and advised shop personnel in resolving all complex technical issues.
~ Ensured Quality Production and supervised the activities of the QA/QC Inspecto
rs.
~ Maintained customer relations with military personnel on the repairs of their
vehicles.
~ Directed the daily input of our SAMS-1E clerks for work orders, parts and repo
rts.
~ Controlled $1.8M inventory of Class IX, Small Arms and CommEl repair parts.
~ Maintained Safety standards & control of Hazmat inventories, procedures and di
sposal.
Maintenance Supervisor
Metropolitan Transit System (MTS) - San Diego, CA 3/01 to 2/07
~ Planned, scheduled, assigned and directed a crew of 25 mechanics.
~ Established, monitored and trained mechanics on an in house engine overhaul pr
ogram.
~ Maintained detailed records of work activities, prepared reports for a divisio
n of 120 buses.
~ Directed and performed troubleshooting along with mechanics on more difficult
tasks.
~ Maintained vehicles to Highway Patrol standards and inspections.
~ Prepared requisitions and ordered parts as needed for complete vehicle repairs
.
~ Maintained employee relations and administered discipline in a Union environme
nt.
Shop Foreman
Valley Detroit Diesel - San Diego, CA 5/99 to 3/01
~ Assumed the responsibilities of the Service Manager in his absence.
~ Scheduled the work load of 10 shop mechanics and 3 Field Service Technicians.
~ Prepared estimates / quotes on minor to major repairs and overhauls for custom
ers.
~ Supervised the quality and timeliness of repairs on vehicles brought into the
shop.
~ Performed failure analysis on components to determine the cause of failure.
~ Worked closely with the factory and dealerships on warranty claims and updated
products.
Field Service Technician
Valley Detroit Diesel - San Diego, CA 10/92 to 5/99
~ Assumed the responsibilities of the Shop Foreman when required.
~ Inspected, diagnosed and repaired vehicles and machinery at customer's jobsite
s.
~ Responsible for scheduling and completing repairs without supervision.
~ Established a sound working relationship between the factory and customers.
~ Performed contract repairs on U.S Navy ships engines and support equipment.
EDUCATION:
High School graduate * ASE medium / heavy truck certified * Allison Transmission
and Detroit Diesel factory trained and certified * Military - MRAP certified