Trevor L Norris

2115 E. Mohawk CT. (913) 284-1676

Olathe, KS 66062 tn65c5e0@westpost.net
Objective: To obtain a position with an Information Technology (IT) organization
that will allow me to use my hands on experience and knowledge.
Education: Bachelor of Science in Network and Communication Management, graduate
d Cum Laude June, 2005
DeVRY University, Kansas City, Missouri
Relevant Coursework: Voice Communications, Data Communications, LAN/WAN Techno
logies, Network Operating Systems, Enterprise Networking, Project Management,
Public Speaking.
Technical Experience:
Active Directory Windows Advanced Server 2000
Novell Server Novell Directory Services
AS-400 Linux/Unix specifically Red Hat 9.0
Internet explorer Netscape Navigator
Java Script HTML
Peregrine Remedy
Procomm DMS
Windows 98/NT/ME/2000 and XP professional
Microsoft Office: Word, Excel, Power point, MS Project
Experience:
TSD Desk Technician, May 2009 to Present
Transaction Network Services, (Division Merger with TNS)
Network Surveillance Technician II, August 2007 to May 2009
Verisign Inc,
* Working knowledge of SS7 Protocol and SS7 network elements including ISUP, AN
SI-41, 8xx, CNAM, CNAP, LIDB, Teleblock, LNP, CLASS, ANSI-41 SMS, E911, eICM, GS
M protocol.
* Direct experience with wireless technologies and protocols including CDMA and
GSM.
* Ability to analyze SS7 messaging and SS7 traffic flow using Access 7: Protocol
Analysis, Call Trace, Data Store, Traffic Monitor.
* Experience with Tekelec Eagle STPs and DMS 100/200
* Troubleshoot circuit issues on DS0, DS1, DS3, and optical circuits utilizing D
ACS, DNX, and other muxing equipment.
* Experience with digital cross connects system including testing, turn-up, and
troubleshooting.
* Provide direct support to internal and external customers to mitigate service
impact resulting from network events.
* Work shifts as required to support 7x24x365 Operations

Network Engineer, Midlevel, August 2006 to July 2007

Embarq Inc, New Century, Kansas
* Install and De-com all Network and Server hardware for the New Century Data Ce
nter. Including: Routers, Switches, Servers, Cat 6 cables, Fiber cables, T-1 ci
rcuits, DS-3 circuits, Racks, Cabinets, Cable management, patch panels, media c
onverters.
* Physically troubleshoot all problems to determine if it is a hardware problem
or network problem, if it is a hardware problem I am responsible for fixing it.
* Provide complex cabling installation solutions. This includes making and test
ing Cat 6 cables.
* Upgrading routers and switches by replacing or installing new cards after hour
s.
* Upgrading servers by installing new network cards, fiber cards, memory, hard d
rives, CPU's.
UNIX Administrator, July 2005 to May 2006
J.C. Penney Inc., Lenexa, Kansas
* Handle in-house troubleshooting calls using Remedy.
* Add and remove user from UNIX servers and other databases.
* Repair or vendor hardware including PCs, Monitors, Scanners, and Printers.
* Install, Update, and Remove software.
* Asset Audits using Peregrine.
* Adding new workstations, including finding and adding a IP address to the netw
ork, making new CAT 5 cable and running it to the workstation.
Faculty Assistant, June 2002 to July 2005.
Devry University, Kansas City, Missouri.
* Assisting teachers with supervising their classes.
* Organize and simplify teachers' environment to provide better working conditio
ns.
* Assist handicap students with note taking.
* Tutor some students in lower mathematics (College Algebra) .
* Work with students on their labs.
* Proctor and grade tests.

References available upon request at: Devry University's Career Services, (816)
-941-0430 x 6570