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WORK EXPERIENCE

DELTA AIR LINES, Atlanta, GA 6/05-present


Manager, National Corporate Sales Development, 5/10 - present
* Manage a team of 11 analysts that aim to maximize the corporate revenue channe
l through B2B contracts and on-line loyalty programs
* Structure financial terms and review contract performance for over 1500 corpor
ate contracts generating $2B in annual revenue
* Coordinating project to include additional airlines in industry leading joint
venture
* Improve teamwork and communication with field sellers to collaborate on contra
ct performance reviews
Team Leader, Domestic Network Planning, 5/09 - present
* Responsible for capacity planning in 31 cities across the eastern region of th
e country that generate over $1.1B in annual revenue
* Ensured market frequencies are optimized and schedules are timed for success t
o maximize profitability
* Monitored industry competitive actions and quantify impact to market scope
* Served as mentor to staff in training/development, research, and special proje
cts
* Represented DL at industry conferences, while developing and maintaining core
business relationships with airport officials and industry consultants
* Worked closely with leaders from revenue management, sales, corporate real est
ate, and consumer marketing on cross-functional projects
* Served as point person in department to test new forecasting/scheduling optimi
zation software
* Created and deliver numerous high level presentations to management on strateg
ic goals and initiatives
Sr. Analyst * Specialist, Domestic Network Planning, 4/07 - 5/09
* Forecasted new routes and determined market exits on underperforming markets
* Lead project to consolidate CVG bank structure from seven to five banks improv
ing connecting mass with more flights and seats on each bank
* Forecasted results from bank restructure which included annual profit improvem
ent of ~$100M and increased connectivity with 28% more flights and seats on ea
ch bank
Sr. Analyst, Domestic Pricing Strategy, Revenue Management, 1/06 - 1/07
* Owner of Delta's largest hub as a strategic pricing scope involving keeping ab
reast of all industry changes and issues, researching extensively to increase co
mpetitor knowledge, industry knowledge, and analyzing proposed strategies.
* Chosen to be leader of the pricing process improvement committee
* Presented formally to senior management through monthly Market Performance Rev
iews as well as in weekly Pricing Strategy meetings where a set criteria was use
d to evaluate top and bottom performing markets using key indicators
* Played a primary role in testing of new pricing systems in the market to deter
mine feasibility and adaptability to Delta business needs, as well as provided r
ecommendations on new functionality of the current pricing software used
* Developed pricing strategies for new markets, including price levels, fare rul
es, differentiation strategies, and introductory offers, exploring and researchi
ng opportunities to introduce targeted price increases based on certain market c
onditions.
* Analyzed drivers of underperforming markets while collaborating with parties b
eyond the pricing department (consumer marketing, sales, finance, network) to ad
dress and resolve controllable issues.
* Served as mentor for analysts in pricing operations for market research, speci
al projects, training and development.
Analyst, Domestic Pricing Operations, Revenue Management, 6/05 - 1/06
* Successfully managed a scope of markets that included CVG East & Caribbean, wh
ile becoming an expert on specific fare rules, routings, and restrictions while
filing fares with central fare clearinghouse (ATPCO).
* Conducted ongoing market research to identify markets where Delta could capita
lize on opportunities to increase revenue or continue to expand and capture over
all market share.
* Developed and lead project on the Cincinnati hub operations to quantify effect
s of low cost carrier drive-divert to smaller surrounding cities.
* Served role as pricing coordinator which encompassed reviewing industry change
s and communicating them to senior management.

EMBRY-RIDDLE AERONAUTICAL UNIVERSITY, Daytona Beach, FL 8/


04-5/05
MBA Graduate Assistant, External Relations
* Mass-marketed new CAPT training program to FAA Part 121 carriers and assisted
VP of Business Development with analysis of new business opportunities.
* Instrumental in building relationship and closing partnership agreement with F
ocus Air and Atlantic Southeast Airlines.
* Reviewed new contracts/leases and advised senior administration of business im
plications to the university.
* Created financial models to evaluate government flight contracts presently in
the market.
CINGULAR WIRELESS/PHILIPS, Atlanta, GA 4/02-7/04
Financial Analyst Contract positions
* Worked as a contractor for Cingular and Phillips on financial system integrati
ons
IBM, Endicott, NY and Atlanta, GA 2/01-3/02
Analyst
* Project leader for consolidation of two legacy accounting systems (CAPS) into
new system (SAP) from requirements testing through go-live stage.
* Worked on cash initiative project for year 2001, improving vendor payable proc
ess by validating legal due dates and reviewing current requisition to check pro
cess resulting in significant savings to the company.
* Performed ad hoc sales performance analysis per requests from the sales operat
ions management team.
* Evaluated and documented the company's residual payment structure and trained
sales representatives on the residual structure.
KPMG, Kansas City, MO 8/00-1/01
Consultant
* Responsible for managing relationship with client(s) working in conjunction wi
th them to define scope of engagement.
* Prepared high-level risk assessment analytical procedures and performed benchm
ark analysis on items such as aircraft leases for TWA prior to their acquisition
by American Airlines.
* Worked extensive overtime as necessary to meet client deadlines.
COMPUTER SKILLS
* Microsoft Office Suite (strong skills in Excel with data manipulation, pivot t
ables, functions such as vlookup, macros, tables, charts, conditional formatting
; good skills in Access for data querying and manipulation)
* Highly skilled in Microsoft Power Point and public speaking
* Fare Product Manager - pricing software used for fare search, calculations and
analysis
* Extensive end use of FPS, Planet, AirFite and DLTerm
* Hyperion (Brio) Intelligence - creation of queries to obtain required data and
utilization of pivot functionality
* SAP System R/3
* Extensive knowledge of GDS systems and ATPCO
* Salesforce.com, PRISM
EDUCATION
Embry-Riddle Aeronautical University, Daytona Beach, FL 8/04-
Present
Completed Graduate Coursework, Concentration in Airline Marketing
* GPA: 3.8/4.0
* Dean's List
Kansas State University, Manhattan, KS 8/95-8/00
Bachelor of Science, Business Administration
Double Major in Accounting and Business Management
* GPA: 3.5/4.0
* Recipient of Mary Jones Accounting Scholarship
* Phi Delta Theta National Fraternity (Vice President, Treasurer)