Robert A.

Melling
834 Knotty Elmwood Trail
Houston, Texas 77062
281-461-6444
713-859-0115
rm67ca84@westpost.net

OBJECTIVE: Multi-functional Business Strategist, seeking a position in sales, ma

rket research, customer service, or as a business operations strategist.
BACKGROUND SUMMARY: Has demonstrated strengths in the areas of accountability, r
esourcefulness, organizational development, analytical and communication skills
will contribute to the efficiency and profitability of an organization through i
nnovative business solutions. Has provided quality customer service and guidance
in education and business industries that include the increasing responsibiliti
es as follows:
Manage and secure new inquiries in accordance with state and federal accreditat
ion policies and regulations Negotiate contracts and interpret contents accordi
ng to federal and state regulations
Schedule and conduct college admission interviews and pursue qualified candidat
es for enrollment Promote customer service and vendor relationship building
Provide quality guidance and services to students to ensure successful matricul
ation Select, install and manage outsourcing vendors and third-party service p
roviders
Collaborate with college departments during the application and acceptance proc
ess Prepare and present proposal and bid packages
Exhibit positive thinking and interactions to promote collaborative efforts in
the admissions department Develop and implement voluntary employee and employer
paid benefit programs
Utilize effective verbal and written communication skills Specialize in volunt
ary programs for associations
Extensive market networking and business-to-business sales Support the impleme
ntation of e-giving and mailing programs
Design and promote strategic market expansion Use MS Word, Access, ACT, Intern
et
Facilitate conflict resolution Initiated, presented and implemented profitable
business plans in several lines of business
PROFESSIONAL ACCOMPLISHMENTS:
Developed and implemented a comprehensive voluntary benefits program for employe
es with a large international firm, through effective utilization of contractor
resources, and diplomatic communications between Human Resource group, contracto
r, and vendors. Efforts resulted in a significant increase in commissioned reve
nue by $90 thousand for employee paid voluntary new products.
Conceptualized, developed and sold a program that required the transition of a v
oluntary employee paid benefits program from a competitor to our organization, t
hrough effective research, planning and negotiation techniques and strategic pla
nning. Efforts resulted in a significant increase in annual revenue by $1.4 mill
ion.
Specialized in Stewardship Nurturing Programs for churches of all denominations.
Marketed offertory envelopes, mailing services, e-giving and box set programs,
and website development and assistance for churches.
Expanded NCS market by developing speciality envelopes and letterheads for nonpr
ofit organizations and businesses.
PROFESSIONAL EXPERIENCE:
Assistant Director of Admissions, Art Institute of Houston. Responsible for rec
ruitment, counseling, presentation of financial aid resources, and enrollment of
qualified candidates for admission. (8/ 2008 5/2010)
Account Executive, NCS Envelope Service, South Texas Territory. Responsible for
sales and marketing, market expansion projects and customer service in Texas an
d Louisiana. (2003 - 2008)
Account Executive, Maxim Financial, League City, Texas. Responsible for market
expansion projects, corporate employee and individual insurance benefit sales, m
arketing and enrollment processes, new cross-sales with divisions of banking and
commercial insurance. (2002)
Account Executive, Marsh Advantage America, Houston, Texas. Responsible for mar
ket expansion projects, new cross-sales with divisions of Marsh & McLennan Compa
ny. (1998 2001)
Territory Manager, Washington National Insurance Company, Houston, Texas. Respo
nsible for development of product offerings, competitive market analysis, key st
aff supervision, market expansion projects.
(1997 1998)
Senior Account Executive, Washington National Insurance Company, Houston, Texas.
Responsible for sales and marketing, market expansion projects and customer se
rvice. (1992 1997)
Senior Sales Representative, Washington National Insurance Company, Detroit, Mic
higan, and Houston, Texas. Responsible for sales and marketing, market expansio
n analysis, customer service and reporting.
(1983 1992)

EDUCATIONAL BACKGROUND:
BS, Business Administration, Central Michigan University, Mount Pleasant, Michig
an

ADDITIONAL EDUCATION:
Certified, General Lines Agent