September 1, 2009 to June 15, 2010 ? advised and trained importers in Customs requirements, including marking ? audited brokerage files and transportation logistics and suggested possible co st savings ? researched anti-dumping duties, FDA requirements etc. Position: Brokerage Manager, District Permit Qualifier UPS-SCS, Tampa, FL - June 1, 2007 to August 2009 ? trained brokerage personnel and assisted staff in problem-solving ? maximized efficiency and accuracy of all Customs entries, including overview o f all entry summaries and duty payments ? contacted and set-up new brokerage customers; assisted with sales effort ? reduced error rates, shown by significant reduction in mitigation letters (pea /sil) ? monitored all accounting reports, researched and corrected past errors ? analyzed budgetary goals, made suggestions for overall improvement and impleme nted alternate methods for achieving those goals. Position: Branch Manager, Miami, District Permit Qualifier Carmichael International Service, Miami, FL - April 1, 1998 to May 2006 ? opened Miami office for Carmichael International Service ? in addition to above, complete job knowledge in all areas of imports from all foreign countries, include specifics for CBTPA, AGOA, and 9802 textile entries; Position: Director of Imports & Customs Brokerage, District Permit Qualifier Eagle Companies, Miami, FL - 1995 ? 1998 ? in addition to above, preparation (Excel) and adherence to budget; ? responsible for import breakbulk staff, negotiating import rates from agents, settlements ? supervised preparation of 7512 for warehouse entries and withdrawals Position: Import Manager, District Permit Qualifier Burlington Air Imports, Miami, FL - 1992 ? 1993 ? in addition to above, selected and trained break-bulk and brokerage personnel and implemented customer service program ? communicated daily with overseas agents to assure compliance with customer req uirements. Position: Branch Manager (Boston)/Ops Mgr (Miami), District Permit Qualifier Harper Robinson/Circle Int?l, Boston, MA & Miami, FL - 1985 ? 1991 & 1994 ? agreed to relocate to Miami office in order to train staff and be the District Permit Qualifier ? in addition to above, budget preparation (using Lotus) ? supervised air and ocean imports as well as ocean export personnel (in Boston) ? prepared coursework and instructed Miami staff in preparation for April 1, 199 4 Custom Broker exam Position: Import/Export Clerk F.W. Myers & Co., Savannah, GA - 1984 ? 1985 ? classification and manual entry of ocean import shipments (most Quota) ? prepared ocean export documentation EDUCATION UNIVERSITY OF NEW HAMPSHIRE, Durham, NH Major: French (part-time student), 5-yr MBA candidate Coursework in French, Geography, Math, Anthropology OTHER INFORMATION ? Fluent in French, reading knowledge of Spanish (not a fluent speaker) ? Working knowledge of AS400 Customs ABI program, XTheta program, Microsoft work s, Outlook, Word ? Customs Broker License #10473 dated 7/27/1987 in Boston, MA . Am familiar with EAR, ITAR and ECCN classifications. References will be supplied upon request