NINA POLLAN

9770 Harbour Lake Circle

Boynton Beach, Florida 33437
(H): 561 738-1722 (M) 561 214-3742
OBJECTIVE: Leadership position focusing on change management, team building, cl
ient contact
and problem resolution.
SKILLS/ACCOMPLISHMENTS:
Client Services Director: Metropolitan Life Insurance Office of Federal Group
Life Insurance
* Director of the Claim Payment Unit and Customer Call Center for MetLife's larg
est Group Life National Account - the Federal Government Life Insurance program
Director of Operations: Metropolitan Life Insurance Federal Long Term Car
e Program
* Director of new business application processing including responsibilities for
vendor management operations within the MetLife Long Term Care organization
Senior Project Director: Prudential Life Insurance Group Life Insurance
* Director of "Project Leap" separating the Group Insurance organization from th
e closing Healthcare business within Prudential Life Insurance
Director: Prudential Serviceman's Group Life Insu
rance
* Director of the Office of Serviceman's Group Life Insurance division within Pr
udential Life Insurance Company responsible for process improvement including im
plementation of new system and operating environments
* Business Continuation Officer for Group Life Insurance, responsible for implem
entation of disaster recovery plans for corporate and field offices
Assistant Vice President: Bank of America
* Directed management and staff in processing international and domestic funds t
ransfer via FED and CHIPS transaction processing
* Directed internal and external daily end of day settlement activites including
reconciliation of daily cash reports with SWIFT, CHIPS and FED member banks
* Client base included 1200 international and domestic accounts
* Managed group performance ensuring adherence to bank and department standards,
metrics and objectives
* Recommended and implemented changes to audit procedures, compliance and contro
l of accounting mechanisms and operating procedures
* Developed and implemented cross training procedures and performance improvemen
t incentive programs
* Developed and implemented a business resumption plan including a fully operati
onal offsite facility
Manager: Citibank
* Manager of International Customer Service organization supporting internationa
l insurance and financial industry accounts
* Managed design and implementation of automated investment vehicles for foreign
and domestic transactional production support activities
* Implemented automated systems support network for funds transfer, collection a
nd letters of credit
WORK HISTORY:
MetLife - Office of Federal Group Life Insurance 2006 - 2009
MetLife - Long Term Care Organization 2001 - 2006
Prudential Insurance Company 1995 - 2001
Bank of America 1990 - 1995
Citibank/Citicorp 1997 - 1989
EDUCATION:
Northeastern University 1973 - 1974
BS Pennsylvania State University 1975 - 1977
George Washington University Project Management Masters Certification 1984 - 19
85
HONORS/AWARDS:
Prudentail Best in Class Business Continuity
Citicorp Presidential Quality Award
Citicorp Presidential Outstanding Accomplishment Award