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114-15 Dunkirk Street St. Albans, New York 11412 Cell: (718) 810-5616 Email: sl
OBJECTIVE: Seeking a challenging and rewarding position in Mid- Management, wher
e I can contribute my organizational and professional experience and values in a
quality customer service environment.
* Goal-driven professional with over 5 years of significant, progressive counsel
ing experience with ability to deliver superior, personalized client service and
to develop and maintain strong business relationships, and resolve issues in a
way that propels innovation and growth
* Excellent team player who listens, thrives on collaborating with diversely tal
ented team members
* Highly effective verbal and written communicator
* Energetic, competitive achiever who can inspire and motivate team members, suc
cessfully and manage multiple tasks.
* Prioritizes and perform under pressure in a fast-paced, rapidly changing envir
* Visionary and global thinker who has a degree in management and adapt at train
ing, developing, counseling, and coaching team members and clients.
* Computer-proficient performer with Knowledge in MS Windows 95, 98, XP, MS Off
ice 97, 2000, XP (Word, Excel, PowerPoint, Access, Outlook), MS Internet Explore
r, CampusVue.
Metropolitan College of New York, NY, NY
MPA (Master of Public Administration) in Public Affairs and Administration
Graduated with honors - GPA 3.60
Boricua College, Brooklyn, NY
BS (Bachelor of Science) in Human Services
ASA Institute - The College for Excellence Brooklyn, New York Mar 2005 - Presen
Director for High School Outreach /Senior Admissions Counselor
* Collect data to contact new leads requesting information on continuing their e
* Assist prospective students to identify personal and interactive problems, and
to achieve effective personal, and family development and adjustment.
* Review and analyze prospective student's educational history to determine and
assess their academic qualifications.
* Optimize information collected on prospective students; using data retrieve du
ring initial interview/to analyze through records, tests, interviews, and profes
sional sources to appraise their interests, aptitudes, abilities, and personalit
y characteristics for vocational and educational planning.
* Collaborated with Program Division Chairperson to determine based on informati
on collected, if student would succeed in desired academic program.
* Provide Counseling to aid prospective students in making and carrying out voca
tional and educational objectives.
* Refer Students to Career Service Department for employment placement service.
* Assist individuals to understand and overcome social and emotional problems.
* Engage in research and follow-up activities to evaluate counseling techniques.
* Analyze information collected to determine advisability of counseling or refer
rals to resource services.
* Define goals, to plan action reflecting interests, abilities, and needs to eva
luate results of counseling methods.
* Took initiative to master: Compliance guidelines for Pell and Tap Grant progra
* Prepare and maintain all weekly and monthly reports.
* Coordinate, and facilitate Open House events to attract qualified prospective
students for future enrollment.
* Manage a Centralized Database system for student enrollment acceptance, and ad
* Review all prospective student information for accuracy prior to submission fo
r Grants and Loans requests.
* Provide continuous Customer Service Training/Workshops for all internal and ex
ternal Admissions Sales Representatives/Outside Field Representatives.
NYU Medical Center, New York, New York Nov 2001 - Jan 2005
Nursing Assistant
* Float to all units, as needed, performed nursing assistant patient care duties
including: blood glucose monitoring, obtaining specimens, weights, and vital si
* Answered signal lights, bells or intercom system to determine patients' needs.
Assisted with activities of daily living.
* Provided nursing care in accordance with patient care policies and procedures.
* Ensured the safety and well being of the patients is maintained.
* Recognized for superior performance and patient safety.

Dry Harbor Nursing Home, New York, New York Jan. 2001- July 2001
Nursing Assistant (Temporary)
* Performed duties for patient care or residents of nursing home, or other medic
al facilities under the direction of the nursing, and medical staff.
* Informed nurses on residents' eating habits.
* Assisted nurse in prep for procedures, computerized chart documentation. Maint
ain flow sheet, I.O.
The College Board, New York, New York May 1998-Dec. 2000
Receptionist Clerk
* Operated a 14-line operator console system by providing information to guests,
and routed incoming calls to their destinations.
* Arranged travel schedule and reservations for staff and upper management.
* Typed memos, correspondence, reports and other documents for monthly managemen
t meetings.