DENISE MONTROSE

8942 Elm Street * Brecksville, Ohio 44141

216.225.5582 * dm69eaf8@westpost.net

BUSINESS DEVELOPMENT MANAGEMENT

Top producing sales professional with an extensive background and excellent hist
ory of closing sales; skilled at driving revenue and establishing relationships.
Skilled at developing and implementing innovative approaches to project manageme
nt, staff development and the resolution of problems; able to manage numerous pr
ojects simultaneously while developing creative, profit generating ideas.
Strategically analyzes market trends, competition, contracts and clients to ensu
re an understanding of potential business deals. Equitable solutions are recomm
ended only after evaluating options and resolving issues to meet both employer a
nd customer expectations.
Client Relations * Business Development * Strategic Planning * International Bus
iness
Marketing/Business Strategies * Sales & Account Management * Pricing Analysis
Training & Development * Process Improvement * Management/Leadership

PROFESSIONAL EXPERIENCE
PILOT FREIGHT SERVICES, Cleveland, OH * 2009-present
Account Manager
Pursued the opportunity to join this privatley held, US owned, domestic and inte
rnational transportation and logistics provider to secure, cultivate, and manage
new accounts throughout NE Ohio and NW Pennsylvania.
Developed and executed strategic sales and creative marketing efforts to enhance
the company's outstanding customer service reputation that increases efficiency
, improves profits, and enhances our client's competitive edge.
Established a schedule for personal calls and communication with account princip
als; identified particular needs, goals, and concerns at each account; planned a
nd provided presentations and strategically met customer's shipping needs.
Demonstrated ways to enhance customer's supply chain by offering additional serv
ices, such as: online tracking, tracing and document management, personalized/c
ustom services, warehousing, inside-specialized delivery and trade-show transpor
tation throughout our expedited-domestic network and international partnerships.
AGILITY LOGISTICS, Cleveland, OH * 2007- 2009
Business Development Manager
Applied managerial, business, market and industry knowledge to advance the compa
ny plans for worldwide growth by exceeding 2007 business plan by 200%.
Responsible for managing, training, and coaching 3 Account Executives in Clevel
and, OH, Detroit, MI, and Cincinnati, OH.
Reviewed P & L statements with the General Manager.
Identified and sold Agility's service strengths and worked to overcome weaknesse
s.
Used business knowledge to exceed customer needs and expectations in an ever cha
nging marketplace.
Engaged decision makers and business leaders who were looking for a partner in c
ontrolling their international freight; became a much needed and highly valued c
onsultative resource for their supply chain needs.
Personally understood, analyzed and controlled our vendor contracts and costs an
d determined customer pricing and profit margin to maximize company earnings.
Optimized business relationships and used my negotiation skills to create new bu
siness opportunities with existing and prospective customers in the Ohio, Pennsy
lvania and Kentucky markets.
BAX GLOBAL, Cleveland, OH * 2005-2007
Account Executive
Embraced the opportunity to join this international transportation and integrate
d logistics service not only to secure, cultivate, and manage new accounts in th
is highly-competitive industry, but also to re-establish a rapport with and sign
ificantly develop previously-neglected business across Ohio and Pennsylvania.
Developed and executed sales and marketing efforts to highlight the company's ou
tstanding reputation for providing an array of logistics processes that increase
efficiency within the supply chain, improve costs, and enhance a client's busin
ess.
Consistently secured new projects and won bids, personally called on and communi
cated with account principals; identified particular needs, goals, and concerns
at each account; planned and provided informative presentations; and strategical
ly prepared competitive quotes.
As a result of exceptional skills in identifying new business opportunities prev
iously overlooked by others and an ability to initiate and maintain long-term bu
siness relationships and client loyalty, earned placement in three distinctly-di
fferent service categories as one of the corporation's Top 10 Account Managers a
cross the entire eastern division.

CHAMPION PERSONNEL, Cleveland, OH * 2004-2005

Account Executive
As a Top Producing Account Manager with the states 1st and only ISO-certified p
lacement service, was personally accountable for all facets of identifying, rese
arching, and developing new business opportunities throughout NE Ohio. Strategic
ally targeted, competitively secured, and systematically developed business with
new and established accounts in need of industrial or clerical staffing.
Ensured Champion Personnel not only remained in the forefront at each account, b
ut also that each client consistently selected and utilized Champion Personnel a
s their first and predominate staffing service of choice. Strategically set up a
nd maintained a call cycle; visiting, contacting, and/or managing a presence and
an ongoing rapport with current and established customers.
Used my expertise in developing and implementing new strategies to increase sale
s, profits and market share. By demonstrating a thorough knowledge of the compe
tition and succeeding in cultivating long-term collaborative business, I success
fully increased company name exposure in the marketplace and helped position Cha
mpion Personnel a step ahead of the competition.

Other Endeavors
Business Manager, BACHRACH, CRABTREE & EVELYN and the CASUAL CORNER GROUP
Education
URSULINE COLLEGE, Pepper Pike, Ohio, Bachelor of Arts, Magna Cum Laude
Miller Heiman, Certified in both Strategic and Conceptual Selling
Professional Affiliations
WITNEO, Northeast OH Organization of Women in International Trade, Membership Co
mmittee
NEOBIN, Northeast Ohio International Business Network, Member