ANNE-JENNELL B.

BURKE
50 Castleton Drive; Upper Marlboro, MD 20774
Home:(301) 324-1553 Cell:(240) 603-4973 E-Mail: jb6abbe0@westpost.net
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OBJECTIVE: Highly talented and motivated professional pursuing a
career in the area of healthcare administration and management or
related services, with an organization where my skills, knowledge,
and Master's degree in Healthcare Administration can be fully
utilized. Proven track record in delivering meticulous and accurate
work product while successfully meeting critical deadlines.
Organized, dedicated, focused, and results oriented. Skilled at
working effectively with little or no supervision, either
independently or as a part of a team.
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SUMMARY OF QUALIFICATIONS
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ADMINISTRATIVE AND MANAGEMENT: Successful, progressive manager with
several years experience providing leadership, service, supervision,
management and administration in high-stress environments.
Responsible for: planning, organizing, directing, and managing the
daily operations of the office and work flow of self and staff for
private physician practices.
POLICY AND PROGRAM ANALYSIS: Several years experience researching,
reviewing, monitoring, evaluating and interpreting health care data.
Demonstrated ability to analyze and interpret data to; anticipate
situations, define problems, recognize alternatives and formulate
solutions, and present findings and make recommendations to higher
level management. Excellent ability to analyze and evaluate the
effectiveness of an organization and provide recommendations based on
facts and background information.
ORAL AND WRITTEN COMMUNICATION: Exceptional ability to convey
complex information and concepts in a clear and concise manner, to
assure the information being delivered is understood to individuals
and groups. Exceptional writing, editing, and speaking skills.
Outstanding ability to gather and organize information to: write,
edit, and prepare reports, letters, presentations, and various other
types of correspondence.
PROFICIENCIES: Masters in Healthcare Administration. Proficient
knowledge of: International Classification of Diseases (ICD) coding,
Current Procedural Terminology (CPT) coding and, medical terminology.
Proficient knowledge of various third party insurance carriers;
Medicaid and Medicare programs. Advanced knowledge and use of the
Internet and Microsoft Office Suite (Windows, Excel, PowerPoint, and
Outlook).
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 PROFESSIONAL EXPERIENCE
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INDEPENDENT INSURANCE AGENT April 2007 to May 2010
_New York Life Insurance Company; _Bethesda, MD
_American Classic Agency; _Lanham, MD
During a family medical emergency, I became a stay-at-home mom to
care for my son in April 2007. To provide a supplemental income I
studied for and obtained my life and health insurance license and
became independent contractor selling life insurance products.
Responsible for conducting consultative interviews and reviewing
personal financial statements of clients to: collect and gather
personal financial data; perform financial needs analysis; identify
and uncover the client's financial needs to resolve critical
financial matters; assist in setting short-term and long-term
financial planning goals and objectives for the client.
*
Successfully formulated, designed, recommended, and implemented
financial planning solutions for clients.
*
Successfully educated clients thoroughly about the products and
services I recommend by explaining in detail all features and
benefits, advantages and disadvantages of various financial plans, to
assist the clients in making educated buying decisions.
Office Manager September 2006 to April 2007
_Retina Group of Washington; _Chevy Chase, MD
Directed all administrative and personnel matters for two of eight
private physician practice locations (Chevy Chase, MD and Rockville,
MD) through a staff of approximately 15 team members. Analyzed and
reviewed daily the accounts receivables reports to determine if
proper diagnosis and procedure codes were input by the medical
billers for accurate claims submission to insurance carriers to
minimize claims submissions errors and to maximize reimbursement from
insurance carriers. Gathered, compiled, and maintained relevant
statistical data and prepared weekly, monthly, and year end reports
reflecting patient care, company receivables, and other departmental
activities for review by physicians and practice administrator.
Conducted monthly staff meetings and routinely composed memorandums
and other correspondence to inform staff of new organizational and
departmental procedures. Reviewed information with staff concerning
new products and services to be offered to patients. Recruited and
maintained a highly qualified, well trained staff to assure quality
and efficiency in patient care and business operations. Oversaw
general orientation of all employees, assuring adequate and ongoing
training.
 *
Successfully identified and resolved staffing issues and concerns to
improve office moral and foster a goal driven team. As a result, staff
performance and productivity was deemed to have significantly improved
and increased by the practice administrator and physicians.
*
Successfully identified and resolved patient complaints and concerns
to assure and promote positive atmosphere for patient care.
Student June 2004 to June 2006
_University of Phoenix_
Online Campus; 3157 E. Elwood St.; Phoenix, AZ 85034-7209
Break in service to complete Master's in Healthcare Administration
as a full time student. Course work focused on enhancing skills and
ability to critically examine and evaluate issues and trends in the
health care system. Curriculum focused on the areas of: healthcare
finance, policy, research, technology, quality improvement,
economics, marketing, strategic planning, public health, long-term
care, and health informatics. Participated in study groups, and
presented course work and group projects through: written reports and
research papers, power point presentations, and on-line chat sessions.
*
Successfully completed master's degree program in Healthcare
Administration with a GPA of 3.65 out of 4.0
Office Manager (promotion) December 2004 to July 2005
_Women's Surgery Center; _Bethesda, MD
Directed all administrative and personnel matters of the of a
private physician practice. Organized work flow for self and
productive staff. Reviewed and accessed information and data from
state and local health agencies, third party insurance carriers, and
private health care organizations websites and data bases to make
determinations regarding compliance, and set organizational and
departmental goals and objectives. Conducted market research to
identify latest trends in competitor's private practices to identify
own organizational strengths and weaknesses and make recommendations
to practice owner to improve practice operations. Gathered, compiled,
and maintained relevant statistical data and prepared weekly, monthly,
and year end reports reflecting patient care, company receivables, and
other departmental activities for review by physicians and nurse
practitioner. Conducted monthly staff meetings and routinely wrote
memorandums and other types of correspondence to: inform staff of new
organizational procedures to be implemented.
*
Developed "Performance and Improvement Plans" that encompassed
additional on-the-job training and formal training classes for
employees who were weak in specific job areas and, guided them in
meeting established goals. Due to the positive turn-around in
employee performance, this "Performance and Improvement Plan" was
deemed a success by the administrator.
BILLING MANAGER (STARTING POSITION) February 2004 to December 2004
_Women's Surgery Center_
Oversaw, coordinated, and performed the day to day operations of all
the accounts receivables over $1.0 million dollars. Analyzed and
reviewed daily the accounts receivables reports of the practice to:
determine if proper diagnosis and procedure codes were input for
accurate claims submission to insurance carriers to minimize claims
submissions errors and to maximize reimbursement from insurance
carriers. Entered all charges for prompt claims submission and all
posted payments to patient accounts. Liaised with patients, hospital
intake personnel, referring physicians' offices, insurance carriers,
outside laboratories, vendors, and practice administrator to
coordinate patient care and benefits. Verified patient benefits and
eligibility, and obtain authorizations for procedures. Reviewed and
analyzed organizational financial reports to gather and compile the
company's financial information to prepare status reports on
reimbursement and productivity to present to the physician and nurse
practitioner.
*
Consistently met and/or exceeded the daily receivables goal of
$12,000 per day which significantly increased practice cash flow.
*
Promoted to Office Manager within first ten months of employment.

Billing Department Manager March 2002 to February 2004

_Urologic Surgeons of Washington; _Washington, DC
Oversaw, coordinated, and performed the day to day operations of all
the accounts receivables over $500,000 and supervised billing
department team. Analyzed and reviewed daily the accounts receivables
reports of the practice to: determine if proper usage and input of
diagnosis and procedure for accurate claims submission to insurance
carriers to minimize claims submissions errors and to maximize
reimbursement; identify claims errors and correct those errors for
resubmission to the insurance carriers; gather and compile financial
information to prepare weekly, monthly, and year end status reports
to present to the practice administrator and physicians. Entered all
charges for prompt claims submission and posted all payments.
Conducted monthly staff meetings and routinely wrote memorandums to:
inform staff of new organizational procedures to be implemented and
to review information concerning new changes in medical billing and
coding.
*
Significantly increased practice cash flow by consistently meeting
and/or exceeding daily receivable goals of $6,000.
*
Restructured the front desk staff duties to ensure all patient
demographics and correct insurance or payer information was captured
to assist billing team in prompt reimbursement or payment of
physician services.
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EARLY EXPERIENCE
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Dyne Medical Healthcare; Largo, MD July 2000 to March 2002
BILLING DEPARTMENT MANAGER
Sislen and Associates; Washington, DC January 1996 to July 2000
BILLING DEPARTMENT MANAGER
Drs. Maser, Berry, Gould, and Tran; Laurel, MD February 1993 to
December 1995
MEDICAL ASSISTANT/MEDICAL BILLER
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EDUCATION
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MASTERS OF HEALTH CARE ADMINISTRATION University of Phoenix, June
2006
graduated_ Cum Laude__ (3.65 GPA out of 4.0)_
BACHELORS OF ARTS IN BIOLOGY Randolph-Macon Woman's College, May
1992
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_LIST OF PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST_