GILLEY ANN ESTES

3001 Rolling Meadow Drive

Plano, Texas 75025 ge6c17a6@westpost.net (e-mail)
214.797.2846 (Cellular)
SUMMARY OF QUALIFICATIONS
Software:
* Microsoft Windows (Version 98 +)
* Microsoft SQL
* Adobe RoboHelp Suite
* Macromedia Flash
* Crystal Reports * Microsoft Office Professional Suite
* Microsoft FrontPage
* Microsoft Publisher
* Adobe Acrobat
* Adobe CS3 Suite (Photoshop, InDesign)
Key Skills: Expertise in the Microsoft Office Suite, FrontPage, Publisher, Adobe
RoboHelp, Microsoft SQL. Graphic design and layout with Adobe Photoshop and In
Design.
WORK EXPERIENCE
Welton USA
Coppell, Texas October, 2003 - May, 2010
Welton USA is a designer and manufacturer of furniture for both the rent-to-own
and retail market places and reseller of Sony Entertainment products.
Senior Technical Writer.
* Design, development, and maintenance of all internal system documentation. Th
is includes several systems which push and pull data from the primary accounting
/ inventory system. Delivery methods include PDF and HTML based online help.
* Using Microsoft Word, created multiple templates and script files to open Word
from a DOS based application, execute a macro, save the file, print the file, a
nd close Word. This enables the saving of reports that cannot be reprinted.
* Created a large HTML Help based system containing every parts diagram, assembl
y instructions, and product information sheets for all current and past products
. This system is used internally and is available on the web site(s) for custom
ers to use.
* Creation and modification of management, operations, and informational type re
ports for new ERP system using Crystal Reports with a Microsoft SQL data backend
.
* Development and maintenance of all the corporate web sites. The corporate sit
es include a web site written in PHP, another site for the sales representatives
to view their customer and sales information, commissions, and process catalog
requests. There are also specialized sites for the various customers (rent-to-o
wn and retail).
* Also supervised a complete redesign of the main corporate site by an outside f
irm. With the use of cascading style sheets, the design was easy to roll out to
the secondary sites with minimal programming needed and no assistance from the o
utside firm.
* Developed various marketing pieces for things such as product announcements, s
pecials flyers, product information sheets, trade show invitations, general comp
any pieces. Also retouched photographs of furniture including changing wall col
or and adding artwork to the walls.
* Also manage all the data for the marketing department. Pull all the data for
mass mailings using SQL to ensure the correct customer is sent the correct marke
ting piece(s).
ViewCast Corporation (formerly MultiMedia Access Corporation)
Dallas, Texas June, 1997 - October, 2003
ViewCast Corporation is a video communications company specializing streaming vi
deo hardware and software.
Technical Publications Manager. Primary duties included:
* Design, development, and maintenance of all documentation, end user and admini
strator which includes both hardware and software products.
* Design, develop, and maintain all on-line documentation, which includes delive
ry methods of Adobe Acrobat, WinHelp on-line help and HTML on-line help.
* Design, develop and delivery of End-User and Administrator Training. Assist wi
th technical support, both internal and external.
* Other duties included graphic design for use in print and on-line delivery. De
signed and maintained corporate intranet web site.
* Designed the Affiliate Program Support for the ViewCast Online Solutions divis
ion. Created a new Affiliate Welcome Kit. Provided support for affiliates in lin
king their web sites to the ViewCastOnline.com web site.
* Designed, coordinated, and created the ViewCastOnline.com site. Designed and i
mplemented a special Affiliate web site.
* Researched and developed ViewCast Corporation's initial GSA proposal.
* Outside of documentation and training duties, designed and developed rich medi
a content for delivery via the Internet or CD-ROM.
* Developed of 32 hours of SMIL training on the Viewpoint VBX video distribution
system. Prepared videos for delivery via the Internet or intranet.
* Coordinated and prepared content for live broadcasts of the 1999 and 2000 Annu
al Meeting of Shareholders via the Internet.
* Created of video-on-demand versions of shareholder meetings.
Consulting Partners, Inc.
Dallas, Texas March, 1996 - June, 1997
Consulting Partners is a training and documentation consulting company.
For one client, designed and developed user's guides for pharmaceutical care pro
gram. Converted the user guides into online user documentation using Doc-To-Help
. Developed self-paced tutorials for use with sample data. Assisted with various
marketing pieces and graphics. For another client, designed and developed an i
nteractive student guide to accompany a Bank Teller Training CBT product. Create
d mailing lists in Word from text files provided by third-party sources. Conduct
ed train-the-trainer courses and developed facilitator and student guide for sev
eral Sprint PCS systems. Assisted in template development and enhancement. Creat
ed macros in Word to assist development of 1,250 names and addresses for trainin
g database. Validated system courseware. Also managed the database for Sprint PC
S training environment, including data entry and updating student database hando
uts. Developed the design document for Visual Basic simulation program.
DacEasy, Inc. (part of The Sage Group, plc)
Dallas, Texas August, 1990 - February, 1996
DacEasy is a business software company specializing in accounting, payroll, poin
t-of-sale, and job costing applications.
From 1990 to 1992, as a Technical Support Advisor. Primary responsibilities were
resolving customer's questions and problems over the telephone.
From 1992 to 1993, as the Educational Development Manager. Responsible for the d
evelopment and delivery of training, for a modular accounting program, to value
added resellers. This included the development of a computer based training syst
em and development of leader led curriculum.
Beginning in 1993 to 1996, as a Corporate Trainer. Responsibilities included the
development and delivery of training primarily for the Technical Support Depart
ment but also deliver training to other departments. This included creating and
updating the curriculum, development of on-line internal help files for the tech
nicians, design of new training curriculum, and determining the need for follow
up training.
In addition to developing and delivering training, I developed technical help fi
les. The material was written and converted into Windows based help files using
RoboHelp and Help Breeze. The technicians used these on-line technical help file
s, in addition to their training guides, to assist them when helping customers.
EDUCATION
University of Texas of the Permian Basin
Odessa, Texas
BBA in Finance
Midland College
Midland, Texas
Associates Degree in General Studies
PROFESSIONAL
Member in good standing of the following professional organizations:
* Society of Technical Communication (STC).
* National Association of Photoshop Professionals (NAPP).
PROFESSIONAL AWARDS
STC Awards include:
* Award of Merit in On-line communication for the VBX Software Developer's Kit
* Award of Merit in Publications for The VBX System - System Administrator's Gui
de with Codec Manager.