PROFESSIONAL OBJECTIVES: Offering broad experience working in diverse business e
nvironments that demand strong organizational, technical and interpersonal skill s. Possess a strong work ethic and unwavering commitment to customer service exc ellence. Confident; interact well with cross-functional department personnel, ve ndors and sales representatives exercising a high degree of professionalism, dis cretion and problem resolution capabilities. Detail-oriented and resourceful wit h a proven ability to complete independent and team projects on time and in acco rdance with company goals and client needs. ____________________SUMMARY____________________ Summary KEY SKILLS Problem Resolution Organizational Abilities Detailed Oriented Vendor Relations Communication Skills Analytical Skills ____________________PROFESSIONAL EXPERIENCE____________________ 2008 to 2009 - Vendor Relations Supervisor Mitsubishi Caterpillar of America, Houston, TX Monitored and maintained inventory and purchasing reports.Approved purchase ord ers upon acquisition Handled order fulfillment issues and responsible for troubl eshooting orders.Analyzed and created strategies to improve vendor service and p erformance.Produced monthly reports of agent performance and sales updates.
2005 to 2007 - Purchasing Assistant
Verizon Wireless Communications, Houston, TX Assisted buyers with the procurement of wireless devices and accessories. Genera ted, distributed and processed purchase orders? Resolved vendor inquiries regard ing outstanding payments. Analyzed and adjust the delivery dates to ensure compa tibility with supplier schedules. 2001 to 2005 - Project Coordinator Verizon Wireless Communications, Houston, TX Prepared and analyzed call quality reports for management review. Recruited inte rnal and external associates for offline projects. Oversaw new hire orientation; distributing benefit information and collecting new employee data. Scheduled co nfidential employee meetings, appointments, and conference calls. Coordinated sp eech engagements, meetings, special activities and workshops. Handled travel arr angements, hotel accommodations, and expense reimbursement reporting. 1999 to 2001 - Lead Consultant Verizon Wireless Communications, Houston, TX Assisted the department supervisor in the training and coaching of junior repres entatives. Maintained attendance records and developed attendance incentive prog ram. This program motivated and reward employees with excellent attendance recor ds. Provided feedback to junior representatives as it pertained to complex custo mer issues. Diagnosed and resolved customer technical and billing issues. ____________________EDUCATION____________________ 1997 Houston Community College 2010 - Associate Center for Advance Legal Studies, Houston, TX GPA: 4.0. Statements ACHIEVEMENTS/AWARDS Active Board Member - EES Ministry Stel lar Performer Award Perfect 10 Award Commitment is Key Award ____________________SUMMARY____________________ Summary SOFTWARE SKILLS Knowledge of Windows Vista, 2003,2007 Microsoft Office S uite, People Soft, SAP, Oracle Siebel, Vision, ACSS, Precedent 2000 (P2K), Netac e, MARS, MTAS, Crystal Reports,