Job Qualifications: /RESOURCE PROFILE DESCRIPTION

Job Title/SERVICES: Operations Engineering – Team Member

(L2)

Location: UCB, Bangalore, India

Job Summary/ TASKS:

• Work in shifts 18 x 5, typically rotating weekly

• Use monitoring tools such as HP SIM, Microsoft MOM, Nagios and other tools to review
alerts about the infrastructure and take corrective actions
• Remotely connect to servers, applications, network devices to troubleshoot faults or
handle incidents
• Use ticket tracking software to record all work activity, timesheet etc, following defined
processes based on ITIL methodology
• Communicate via phone and/or Email, follow up with global teams in Europe, America,
Asia & Japan and resolve incidents
• Troubleshoot every case and check the opportunity to restore the service or give an
acceptable workaround in order to meet the immediate business needs in conjunction
with the Experts Teams.
• Read knowledgebase articles or vendor documentation to be up to date on the current
technologies used within the infrastructure. Should be able to read documentation or
procedures and take action based on defined steps
• If the incident or ticket cannot be solved immediately, follow escalation procedure and
assign the tickets to the appropriate teams and coordinate for resolution
• Handle calls from Server and application support teams and provide accurate information
for quick restoration of service
• Ensure timely creation of necessary reports or documentation related to the job or update
the knowledge base.
• Take up activities, use lab infrastructure for self study and improvement, present to other
team members
• Be a good team player and handle pressures of operations job

Required IT Skills

Mandatory
 Minimum qualification B.E / B.Tech / Graduate (Full Time)
 4 - 8 years, at least 1 year in Remote Mgmt
 Solid Knowledge of common IT tools - Microsoft Windows & VMWare)
 Basic knowledge of call logging system (BMC Remedy, Peregrine, etc.)
 Basic Monitoring Tools (Nagios, HP SIM & SCOM 2007

Technical Skills required in the following :

Hardware Management
 Server Hardware (Blade, KVM, …)
 Memory Management (incl Virtual Memory Management)
 RAID Concepts

Windows NT/2000/2003
 Installation & Configuration
 Basics Windows Server Administration & Troubleshooting
 Performance Management & Tuning
 Security Management (Policies, Audit, Logs)
 NTFS & Access Management
 Printer Management
 Patch Management
 Upgrade & Migration of Servers
 Capacity and Availability Management
 Diagnostics & Analysis (Dump Analysis…)
 Windows Resource Kit & Support Tools

Distributed File System :

 Theoretical Knowledge of Windows DFS Services (standalone and domain-based
namespaces)
 Installation of Distributed File System
 Create a DFS Namespace & Add a namespace Server
 Delegate Management Permissions
 Add Folders with Targets to Namespace
 Optimize Targets via Referrals
 Rename and Move a folder
 Replicating a folder using DFS Replication

Cluster Management
 Theoretical Knowledge of Windows Cluster Services (Software, Hardware, Network
Requirements, Shared disk, etc)
 Installation and Setup of Cluster Services
 Configuring the Quorum Disk, Shared Disk, Heartbeat, etc…
 Managing the Cluster Resources (Failover, Failback, etc)
 Upgrade & Migration of Cluster

Remote Management Tool

 MSTSC / RDP Client / ICA
 Getscreen
 DSView 2 or 3 / HP IP Console Viewer
 HP ilo / RIB
 Altiris Carbon Copy
 PsTools

Core Technical Skills

 Users & Groups Management
 Sites & Services Management
 Group Policy Management
 DNS & DHCP Management
 WINS Management
 Security Policies
 Authoritative & non-Authoritative restores

Backup & Recovery

 Backup & Restore Management
 Shadow Copy
 HP Data Protector
 Galaxy Commvault
 Bocada

HP Systems Insight Manager

 HP SIM Console
 Version Control Agent & Upgrade
 PSP Upgrade

Server Virtualization
 VMWare ESX 2.5 / 3.0 / 3.5
 VMWAre GSX / Server
 Virtual Infrastructure Management (VC & VI Client)
 HA & DRS
 P2V
 VCB

Web Servers
 IIS
 Apache & tomcat

Packaging & Remote Deployment Tools

 HP Remote Deployment Pack
 Microsoft Installer/AD Deployment
 Patch Management (MBSA or WSUS)

Expected Human qualities

 Good communication skills. Good knowledge of spoken and written English. Neutral
English Accent
 Service/customer-minded
 Guardian of IT established rules and intend to provide accurate, uniform and high-
quality information to the end-users
 Proactive, stress- and frustration-resistant
 Multi-tasking, “curious” and constantly willing to learn new stuff in order to be in accord
with constantly evolving IT needs.