THOMAS A.

JEROME 255 CUMBERLAND AVENUE, WETHERSFIELD

CONNECTICUT 06109
tj562752@westpost.net
(860) 257-9288 HOME
(860) 335-5179 CELLULAR
SUMMARY
A well communicated, highly skilled, efficiently organized IT professional with
emphasis on training, skills, problem solving and commendable customer service,
through utilization of and administration of ERP systems and Document Imaging sy
stems.

EDUCATION
Post University, Bachelor of Science Apri
l 2009 - Present
Business Management Program, Waterbury, Connecticut
GPA 3.7 (Graduating Spring 2011; projected completion date December 2010)
Studies focusing in business development, management, advertising, and team buil
ding activities. Created many presentations in a group setting.
Albertus Magnus, Associate of Science February 2007 - March 2009
College of New Dimensions, East Hartford, Connecticut
GPA 3.7
Specialized in Business Management curriculum. Contributed to team projects, to
create simulated real-world applications and scenarios in today's business world
. Provided technical assistance to my team members.
EXPERIENCE
Systems Administrator A
ugust 1997 - October 2009
Kamatics Corporation, Bloomfield, Connecticut
Created roles and profiles for Enterprise Resource Planning Systems, employing I
FS Software increasing operational efficiency. Administered document imaging sys
tem (OnBase). Assisted management with Helpdesk personnel and actively trained
employees on Office Suite and Operating systems. Recommended new technology to m
anagement to better business needs. Provided phone and technical support for 500
users. Implemented software that provided
Gauge Barcoding Technology to the company, saving 20% in labor costs. Implemente
d 5S for IT Department and recommended new technology that supported business ne
eds.
Computer Consultant December 1996 - August 1997
Hallmark Totaltech, Rocky Hill, Connecticut
Supported 800-1000 customers at the State of Connecticut Transportation Departme
nt on assignment. Provided repairs, maintenance and trouble shooting of hardware
and software. Conducted upgrades of memory, processors and motherboards. Mainta
ined and troubleshot printer problems and IRQ's. Installed other hardware as nec
essary such as CD ROMs, sound cards.

Technical Support Specialist December 1995 - December 1996

Information Software Inc., Bloomfield, Connecticut
Supported and average of 30 calls per day to assist customers with installation
of routing programs for DOS and Windows. Maintained software and hardware suppor
t to sales staff of 10.
Customer Service Engineer May 1989 - December 1995
Ames Department Stores, Rocky Hill, Connecticut
Serviced all New England stores within a 300 mile radius. Repaired and maintaine
d IBM Model 60 and 80 computers, IBM Pro-printers, Lexmark printers, tape drives
, and IBM 3680 and 4680 cash registers. Replaced hard drives and other component
s down the board level as necessary.
Senior Systems Support Specialist June 1992 - Septemb
er 1994
Ames Department Stores, Rocky Hill, Connecticut
Supported 307 stores and set up LAN systems, 3 distribution centers and corporat
e office. Lead in company's Escalation Team. Supervised one associate and assist
ed programmers to solve difficult problems. Trained employees and created docume
ntation for all system protocols.
Hardlines Coordinator May 1
989 - June 1992
Ames Department Stores, Rocky Hill, Connecticut
Coordinated all shipping of merchandise to and from remote advertising centers.
Provided reports to Director of Print and Merchandising. Worked as Liaison betwe
en corporate office and media studios.

ACTIVITIES & AWARDS

Nominated twice for employee of the month at Ames Department Stores
Commended by Management at Ames Department Stores for consistently meeting deadl
ines.

Professional Training
CDIA+ (10/06)
Netcom Information Technology
New York, NY
IndySoft Corporation (9/06)
Gage In-site Enterprise Administration
ERP System Administrator Training for Industrial and Financial Systems
Chicago, IL (5/04)
OnBase Imaging Software Administration
Hyland Software, Cleveland, OH (9/02)
Label Design Administration
Loftware Labeling Systems, Portsmouth, NH (10/01)
Office Suite (Access, Excel, Word, Outlook 2000) Level 1, 2, & 3 at KeyLogic Edu
cation Center, Windsor, CT (5/01)
Unigraphics Management for Windows NT
Unigraphcs Solutions, St. Louis, MO (10/99)

Professional Training Continued

IKON Office Solutions, Bloomfield, CT (10/99) Administering Windows NT 4.0, Wind
ows NT 4.0 Core Technologies, Exchange Server 5.5 Administration, Design & Imple
mentation
New Horizons, Windsor, CT (1/99) Beginning & Advanced Outlook 98
LaserJet University, Boston, MA (3/98) laser printer operation and maintenance

Certifications
A+ Certified (8/98) HBM
Bloomfield, CT