Telecommunications Design Engineer

Solutions Architect Telecom Manager

Talented, award-winning IT architect and project manager with 20 years of experi
ence designing, implementing and maintaining critical networks. Special expertis
e in call-center operations.
Develops highly scalable systems that meet growing demands of Fortune 500 busin
esses.
Natural leader and collegial manager acquired exceptional team-leadership in b
usiness and as non-commissioned officer during 10 years of distinguished militar
y service.
AREAS OF EXPERTISE
VoIP Engineering
IT Operations
Enterprise Architecture
Enterprise Applications
Business Solutions
Disaster Recovery
System Integration
LAN/WAN
Call Center Expert
Customer Interaction
Vendor Relations
Program Management
Technology Deployment & Support
Infrastructure & Network Design
Data Centers
Network Management
Data Migration
Virtualization
Enterprise Application Integration (EAI)
Server & Storage
Technical Documentation
Team Leadership and Motivation
IT Strategy
PROFESSIONAL EXPERIENCE
SPRINT NEXTEL CORPORATION, Overland Park, KS 2000Present
Global telecommunications service provider. Specializes in wireless and Internet
Protocol (IP) Services. Approximately 48.8 million subscribers, $35.6 billion a
nnual revenue and 56,000 employees.
During nine-year tenure with Sprint, successfully took charge of projects having
progressively difficult technical complexity and project-management challenge.
Promoted three times and won numerous commendations including:
Sprint Nextel Circle of Excellence Nominee (2007)
Sprint Nextel Circle of Excellence Winner (2006)
Telecom Design Engineer, Sprint Nextel (2006Present)
Support customer service, technical operations and billing for Sprints customer
base by designing and implementing an integrated, multi-vendor SIP-based call-ro
uting and call-processing solution. Leverage leading technologies and best pract
ices.
Led team of six Subject Matter Experts (SMEs) that accomplished the following:
Designed and implemented solutions from concept through operational delivery in
a matrix-managed environment.
Merged disparate technologies of two separate Fortune 500 companies into a sing
le, global solution supporting 1 million peak hour calls.
Eliminated competing technology platforms and established target-state solution
s that reduced platform operating and maintenance costs by 20%.
Migrated from legacy Time Division Multiplexing (TDM) to Voice over Internet Pr
otocol (VoIP) Technology that cut external charges by $8 Million per month. Also
reduced internal telecom expenses by 20%.
Managed technology infrastructure that enabled 30 straight months of improved c
ustomer satisfaction and first-call resolution.
Technical Architect, Sprint Corporation (20032006)
Strategically guided the merging of Sprints three technical divisions into a sin
gle organization that provided solutions for all wireless and wireline call cent
ers.
Reduced enterprise-wide operating costs, increased stability, and improved syst
em performance by leading strategic technology solutions and directing process i
mprovements. Enabled separate business units to operate on target technology pla
tforms.
Supported build out of over 35 Call Center sites. Completed multiple RFI/RFP in
itiatives that ensured best-in-class technology for call centers.
Acted as SME for call center solutions during explosive growth of the customer
base.
Software Engineer IV, Sprint PCS (20002003)
Designed, implemented and supported Computer Telephony Integration (CTI) solutio
ns for Sprint PCS Call Centers.
Implemented CTI capabilities for 10 call centers, which reduced call handle-tim
es by 15%, on average, and provided improved customer satisfaction.
Provided application support for 30 call center locations.
LUCENT TECHNOLOGIES INC, Wilmington, DE 19982000
Global Telecommunications Equipment and Services Provider. Approximately 150,000
employees and $38.3 billion revenues in 1999. Lucent merged with Alcatel in lat
e 2006.
Software Specialist
Managed configuration of PBX, ACD, CMS, CTI, IVR, CDR and Voicemail systems in a
ccordance with specifications from military, government and commercial-enterpris
e customers.
Successfully delivered 36 to 48 projects a year. Focused on 100% customer satis
faction that helped contribute $12 million $15 million in annual revenue to Luc
ent.
U. S. COAST GUARD, Washington, D.C. 19891998
Branch of the U.S. military responsible for maritime safety, mobility, security,
national defense and protection of natural resources. Approximately 42,000 acti
ve duty members and annual budget approximately $9 billion.
Telecommunications Technician
Acquired telecom, networking, and computer-system expertise via intensive traini
ng and on-the-job experience. Designed, installed, and maintained telecommunicat
ions, data, radio, and power systems. Secret Security Clearance (currently inact
ive).
Promoted five times from Seaman Apprentice to Noncommissioned Officer (E-6).
Achieved numerous awards and commendation for excellence, including Letters of
Commendation and medals for: Coast Guard Achievement, National Defense Service,
Humanitarian Service, and Good Conduct.
Law Enforcement Boarding Officer:
Led at sea boarding teams that interdicted over $8 million of illegal drugs.
Prevented hundreds of illegal immigrants from perishing or illegally reaching U
.S.
Provided 24/7 installation, maintenance and repair for up to 40 CG shore and af
loat units.
PROFESSIONAL DEVELOPMENT
U.S. Coast Guard: Intensive electronics, computer, and telecom training. Ongoing
courses in Cisco network security, network management, PBX systems, telecom dis
tribution, fiber-optics, cabling and cable-fault location, TCP/IP, client-server
troubleshooting, and MS Exchange.
Lucent and Sprint: Numerous industry workshops, courses & training seminars.