RESUME - ESTHER L.

HARNSBERGER
Tel: 303-797-2822 email: eh6f7ce8@westpost.net
PROFESSIONAL EXPERIENCE
Experienced in: Investigations(Risk Management), Audits, IT, Accounting, Financ
e, Billing, Residential Real Estate
Core Characteristics:
Accountable | Adaptable | Business Acumen | Communication Skills | Software Lite
rate |Customer Focused | Goal Oriented | Strong & Ethical Work Standards
EMPLOYMENT HISTORY
August 2008 - Present- Realtor - Broker Associate - Keller Williams Realty Succe
ss - 10026 W. San Juan Way, Littleton, CO 80127
o Licensed Colorado real estate professional with core competencies of:
o Lead Generation
o Presenting to buyers and sellers and showing property for buyers and sellers.
o Negotiating Contracts to coordinating the sale and closing.
o Certifications: Metrolist Professional certification, Short Sale Foreclosure
Resource, Certified Home Rescue Expert, as well as a Colorado Housing & Financin
g Authority certificate for 1st Time homebuyers.
Continuing Education Training : *Ethics* Short Sales* Annual Commission Update
*HUD Training* Art of Referrals *RESPA * CHFA Loans * Structuring FHA Contracts/
Major Updates & New Down Payment. Assistance * Investor Courses *Keller Willia
ms Ongoing Training * Foreclosures * GFE
April 2002 - December 2006
QWEST - Risk Management - Finance -Denver, CO - Lead Security Investigator, CFE
o Provided investigative/interviewing expertise and professional consultation fo
r investigative services to all Qwest entities relative to alleged violations of
the Qwest Code of Business Ethics and Conduct and corporate policies.
oPresented investigative findings to Legal, Labor Relations/Human Resources and
Management.
o Participated in Union grievance arbitration hearings, Unemployment Hearings or
trial litigation as needed.
o Interfaced with Law Enforcement Agencies regarding investigations and events a
ffecting environmental security/safety for Qwest facilities.
o Acted as on-call 24 x 7 Corporate Security Duty Manager.
oProvided work place violence and security awareness training to Qwest employees
.
o Worked with legal counsel on designated high profile attorney client privilege
d cases.
September 2001 - April 2002
QWEST - Corporate Systems, Denver, CO - Information Technologies - Lead IT Anal
yst
o Facilitated and coordinated the projects for the Legal/Risk Management Departm
ent.
o System Requirements and interfaced with client and developed Business Requirem
ents
February 2001 - August 2001
QWEST - Corporate Systems, Denver, CO - Information Technologies - Lead Process
Analyst
o Project intake from Business Units. Assignment of appropriate Requirements Ana
lysts & Architects to Corporate System's projects. Maintenance of intake reposi
tory and escalation of resource contention issues.
June 2000 - February 2001
QWEST - E-Business, Denver, CO - Retail Markets & IT - Project Manager
o Act as liaison between clients and IT by assuring application software deliver
y adheres to client business requirements.
o Corroborate software deliverable operational readiness by assessing/recommendi
ng client implementation activities e.g., client acceptance testing, training, a
nd communicating process changes to affected organizations.
July 1997- June 2000
U S WEST Long Distance, Denver, CO - Revenue Assurance - Manager Revenue Assuran
ce & Billing
Developed Operational Business Requirements.
o Validated bill platform releases, Documented Fraud User Guides and developed o
perational processes to increase organizational efficiency.
o Created, processed, maintained and documented affiliate wholesale billing func
tionality.
o Designed and constructed Revenue Assurance Intranet Web Home Page to educate a
nd promote organizational value.
January 1989 - July 1997
U S WEST, Denver, CO - Network - Project & Support Manager
o Interfaced with IT and managed client-side testing and deployment of the Regio
nal Preprocessor Bill Platform.
o Developed Bill Platform User Guides, uploaded to Intranet and utilized to trai
n groups of employees.
Education
o Kaplan School of Real Estate - July 2008
oRegis University - Denver, CO - 1995 - B.S. in Business/ International Business
/ Economics
-Graduated Magna cum Laude
o John Reid Interviewing Courses.
Certifications:
o Certified Fraud Examiner (CFE) - November 2004.
o Licensed Colorado Realtor
Computer Skills
o Computer literate. Proficient in Microsoft Word, Excel, MS Publisher, MS Outl
ook, Publisher, Paint and easily learn other software programs.
o Client user of mainframe environments (TSO, FileAid, JHS, Flasher, DSN).
o Web Page Development: Knowledge and past use of HTML, MS Front Page, Dreamweav
er, Javascript and Adobe Photoshop.
References:
Available upon request.