SHANYN CHAPMAN

4559 Mariners Bay, Oceanside, California 92057

760.730.5634 (Home) / 760.453.9545 (Cell)
sc423094@westpost.net

HUMAN RESOURCE MANAGER

PROFESSIONAL EXPERIENCE
Detail-oriented, multi-faceted, and accomplished professional, with years of pro
gressive experience in implementing organizational strategies and measures for s
taff development and efficient business operations. Successfully met project dea
dlines and requirements as well as performed multiple tasks within fast-paced en
vironments. Demonstrate strong customer service skills and in-depth knowledge of
human resource functions, including workers compensation, performance managemen
t, benefits and payroll administration, as well as investigations. Recognized fo
r the capacity to resolve persistent problems and to
maximize own professional value by learning and committing to full-time employme
nt engagements.
AREAS OF EXPERTISE
* Recruitment, Selection, and Placement
* Mentoring / Coaching / Counseling
* Employee Relationship Management
* Employment Law and Regulations
* Policy and Procedure Development
* Staff Training and Development
* Continuous Process Improvement
* Performance Measurement and Evaluation
* Computer Skills: Microsoft Windows / Vista and Microsoft Office (Excel and Out
look) and HRIS systems
PROFESSIONAL EXPERIENCE
Webnet Global, San Diego, CA
HUMAN RESOURCES MANAGER 2006-JULY 2009
* Demonstrated exceptional performance as Director of Human Resources Department
, manage full spectrum of staff training, orientations, conflict resolution, and
payroll administration
* Efficiently performed a wide range of human resources functions, ensuring comp
liance with Security Exchange Commission (SEC) and California Labor Board regula
tions
* Oversaw all facets of WebNet Global's California sale division and call center
s
* Utilized broad knowledge of federal, state, and local laws and corporate guide
lines focusing on employment practices
* Collaborated with department managers in developing job descriptions and revie
wing position results
* Successfully organized and implemented training program for new employees, whi
ch expedited and streamlined workflow
* Contributed in the development and implementation of policies, procedures, and
corporate guidelines
* Prepared documentation of resolved employee relation issues
* Employed sound judgment and ability to manage confidential information in nego
tiating with both internal and external customers
* Performed reconciliations of corporate credit card account and petty cash
* Represented WebNet Global in all Labor Board and Unemployment; won 24 out of 2
6 unemployment hearings
Highlights:
* Led efforts in the successful establishment and startup of San Diego sales and
call center divisions;launched two offices in conjunction with contractors, lan
dlord, and Canadian corporate office
* Played a significant role in executing recruitment advertisements, screening a
ll resumes, conducting initial telephone interviews with qualified candidates, a
nd scheduling in-person interviews
* Supervised hiring and training of employees, generating significant improvemen
t in overall staff production of more than 50; ensured continuous flow of commun
ication across sales center, employees, vice presidents, and functional departme
nts
* Received recognition and award by WebNet Global's U.S. Chief Operation Officer
for demonstrating outstanding leadership
Macaroni Grill, Oceanside, CA
MANAGER 2004-2006
* Directed all functional areas of restaurant operations as well as ensured firs
t-rate customer service and compliance with quality standards
* Oversaw profit and loss administration, monitored operating profit, identified
staffing needs, and improved guest satisfaction
* Provided strategic leadership and training to 50 staff to promote positive wor
king environment and optimize performance
Highlights:
* Significantly increased revenue by 10% within three months through staff train
ing on sales execution, follow-up, and implementation of call-back log for track
ing and resolving customer issues
* Facilitated elimination of turnover and enhanced productivity by approximately
38% through individual staff coaching, team building training sessions, and mul
tiple team building exercises
* Attained guest satisfaction of ratings at 80% average from 50% of previous yea
r's ; focused on customer service staff and servant leadership training
Einstein Brothers, Oceanside, CA
GENERAL MANAGER 1999-2004
* Acquired progressive promotions to management position with full accountabilit
y in directing restaurant operations, including sales, marketing, profit and los
s administration, month-end reporting, inventory control, facility maintenance,
and personnel management
* Performed delegated duties while ensuring strict observance of quality, custom
er service, and health and safety standards at all times
* Ensured the delivery of first-rate customer service by overseeing all client s
ervices
Highlight:
* Established strategic partnership with local Chamber of Commerce to motivate s
taff performance, which resulted in sales revenue and profit margins improvement
s
EDUCATION
MASTER OF ARTS IN HUMAN RESOURCES MANAGEMENT
National University, Carlsbad, CA | Graduated with Honors
BACHELOR OF ARTS IN PSYCHOLOGY, Minor in Criminal Justice
National University, Vista, CA | 2003 National Dean's List