Brandy Cooper

14781 Lilly Road * Mackinaw, IL 61755 * Home: (309) 963-4799 * bilbra73@yahoo

.com
Director of Operations
Clinical Operations * Regulatory Compliance * Program Management
Over 10 years of experience leading clinical, operational and administrative pro
grams. Keen ability to identify process improvements; develop workflows, and imp
lements new policies. Expert at creating a culture that supports the concept of
teamwork, success in hiring, training, and motivating direct reports. Overseer
of financial performance and service quality. Uplifted Net Operating Income 15%
each quarter, guiding team through a continuum of care.
Healthcare Operations & Administration
Patient Care Services Management
Project Management / Quality Assurance
Clinical & Financial Strategic Models
Regulatory & Compliance Controls
Team Development / Collaboration
Professional Experience
BICKFORD COTTAGE Peoria, IL * Mar 2008 - Mar 2009
Director of Operations
Managed P&L/budget; oversaw financial, operational, and quality, objectives; per
sonnel, and material resources for healthcare team of 35 staff members and 4 key
personnel.
Slashed operating expenses 20% in first quarter of employment; launched an end-t
o-end process optimization strategy; streamlined workflow, resource allocation,
and inventory.
Facilitated 24+ in-service training and Alzheimer's education programs, ensuring
client care processes were utilized as the framework for quality service.
Steered public relations and marketing campaigns to expand company's footprint;
achieved a 5% uptake in occupancy rate through alliance building within the comm
unity.
Implemented standards of practice; identified measurement tools to gauge custome
r satisfaction, which boasted a significant uplift in recurring revenue.
Instituted a new recruiting strategy to identify/retrain staff with clear goals/
metrics to drive success in a range of support services for residents.
MANORCARE HEALTH SERVICES Peoria and Normal, IL * Sept 2006 - Mar 2008
Business Development Specialist
Established a go-to-market strategy, oversaw client engagement via education ses
sions on Medicare/Medicaid and third party providers to physicians, nurses, and
social workers.
Drove a 15% increase in residency through targeted growth strategies designed to
increase demand for occupational and rehabilitative services.
Uplifted referrals 25%; initiated an advertising campaign across all prospect an
d customer touch points including direct mail, presentations, and service demos.
Oversaw marketing budget and proposal development. Trained and developed sales s
taff to increase knowledge, skills, reach, and frequency targets.
Researched competitor trends, identified strategic shifts and market -driven flu
ctuations; enacted remediation plans to remain ahead of the competition.
ST. FRANCIS MEDICAL CENTER Peoria, IL * May 2005 - Sept 2006
Social Worker
Investigated cases; removed or mitigated an immediate threat to the safety of a
child; assisted with identifying substitute care, or immediate crisis interventi
on therapy.
Counseled families, assessed care needs provided health and wellness training. C
onducted research studies. Wrote and submitted grants for research funding.
Conducted preliminary risk screenings; performed home visits, identified potenti
al areas of concern through fact-finding and formulated recommendations for conf
lict resolution to achieve reunification.
Collaborated with healthcare professionals to provide resources to address the p
hysical, emotional, and psychological needs of children.
THE WESTCHESTER HOUSE Chesterfield, MO * Sept 2004 - Apr 2005
Director of Marketing
Developed cost-effective marketing plans that incorporated advertising, internet
, outreach marketing, and referrals to increase the visibility and profitability
of the community.
Prepared capital budgets and monitored capital expenditures. Analyzed monthly f
inancial statements and prepared management reports.
EXTENDED EMPLOYMENT TIMELINE:
REHAB CARE GROUP Peoria, IL * Aug 2009 - Feb 2010
Community Relations Coordinator (Employed while pursuing MBA)
SUNRISE SENIOR LIVING St. Louis, MO * Mar 2004 - Sept 2004
Reminiscence Coordinator
THE CEDARS at the JCA St. Louis, MO * Nov 2002 - Mar 2004
Case Manager/Internal Marketer
MARYGROVE Florissant, MO * May 2000 - Nov 2003
Residential Counselor
EDUCATION
MS, Health Services Administration, University of St. Francis
Bachelor Degree, Social Work, Southern Illinois University
Candidate for Masters of Business Administration, University of St. Francis (May
2011)
Brandy Cooper | Page 2