12131 Josephine Marie, Maryland Heights, Mo. 63043 a
314.856-3131/c a jk73d3ce@westpost.net COMMUNITY/public RELATIONS a Public Affairs Motivated performer with diverse experience and proven results in marketing, communications and relationship management. Confident rapport builder; effective in building productive working relationships based on veracity, professionalism and trust. Versatile, persuasive communicator and presenter with an exceptional memory for detail. Attentive listener; critical thinker. Consistent, thorough planner. Thoughtful, balanced problem solver. Knowledgeable negotiator. Computer literate. Unselfish team contributor with a strong work ethic, a reputation for making the most of every opportunity and a passion for helping others. EXPERIENCE EXPRESS POLICE SUPPLY RETAIL SALES 2009-3/2010 Greeted Customers promptly; provided information regarding merchandise. Responsible for merchandising the store and keeping the customer area clean. Informed customers to special offers and new merchandise. Gateway proclean, St. Charles, MO 2007a"2009Regional Business Manager Marketed housekeeping/cleaning chemicals, janitorial supplies, laundry systems, dishwashing machines and preventive maintenance services to hospitality and institutional accounts throughout metro East St.Louis. Managed 30 accounts generating $18,000 in monthly revenue. Added 12 accounts through aggressive prospecting and cold calling, FY2008. ADAM'S MARK HOTEL, St. Louis, MO 2006a"2007 SALES MANAGER Mastered a new industry, without formal training. Marketed overnight accommodations, meeting facilities, and food and beverage services to the express meetings market, targeting local professional associations and groups requiring 10a"75 rooms for stays of one night or multiple nights. Followed up leads provided by St.Louis Convention and Visitor's Bureau. Conducted tours for prospective clients. Coordinated menus, meeting rooms and audiovisual requirements with appropriate internal staff. Signed Farmers Insurance to holiday reception and dinner for 75 guests. Won Ralcorp 3-day event for 100 guests over stiff local competition. Delivered average sales of $10,000a"$15,000 per month. Sold an average of 300 sleeping rooms every 28 days. ENTERPRISE RENT-A-CAR, South St. Louis County 2005a"2006 MANAGEMENT TRAINEE Provided customer service to telephone and walk-in customers in one of the busiest branches in the St.Louis market. Interviewed clients to determine needs and completed rental contracts. Educated customers on vehicle features. Promoted vehicle upgrades and insurance coverage. Executed sales transactions. Transported customers to and from the rental facility as required. Developed a loyal base of repeat clients. Frequently upgraded clients to larger, higher ticket vehicles. Thoroughly explained contracts to customers so there were no hidden costs or unpleasant surprises when customers were billed. Routinely achieved the highest customer satisfaction ratings of 7 colleagues. Earned supervisors' commendations for quality customer service. ANHEUSER-BUSCH COMPANIES, INC. 2004a"2005 TOUR GUIDE St. Louis, MO (9/04a"10/05) Memorized 15 pages of historical material and product knowledge; conducted brewery tours for dignitaries and groups of 90a"100 visitors and tourists. Assisted as bartender and gift shop attendant. MERCHANDISER Arlington Heights, IL (2/04a"8/04) Met with store managers in grocery chains, liquor stores and bars to negotiate prime selling space in an intensely competitive market. Built and stocked displays; placed POP materials. Rotated product in 50 locations every week. CARDINALS BASEBALL, St. Louis, MO 1999a"2004 GROUP SALES (2/04a"3/04) Promoted party room suites and group night at the ballpark to local organizations and corporations; sold block tickets. Followed up with previous years' season ticket holders to gain repeat sales and referrals. STADIUM OPERATIONS ASSOCIATE (2/03a"2/04) Oversaw groups of 75a"100 ushers on every home game day. Offered permanent position in Stadium Operations based on persistence and follow through. Created newsletter to apprise ushers of daily promotions, expected attendance, recent issues and resolution strategies. Conceived and established charity raffle at each home stand. Gained participation of all 300 ushers and presented $4,000 check to Cardinal Glennon Children's Hospital at the end of the 2004 season. FIELD USHER (5/99a"1/03) EDUCATION B. A., Mass Communications, Emphasis: Marketing and Advertising, 2002 Lindenwood University, St. Charles, MO Held volunteer DJ position at radio station KCLC, a cool jazz station. Played music; delivered public service announcements and weather forecasts. Earned 50% of college expenses.
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