Edward S.

Metcalf
3013 E. Dorothy Ln.
937-610-0545 Hm
Dayton, Ohio 45420
937-602-8216 Cell
em735566@westpost.net
________________________________________________________________________________
______

OBJECTIVE:
Information Systems
Having over 26 Years in the IT Industry, I have specialized in Networking and Pr
oject Management, and over the past 6 years in Hospitality Information Systems.
Most of my career has been working in design, service and support as a Network E
ngineer / Administrator. I have developed systematic problem solving skills augm
ented by persistence and creativity. Excellent interpersonal communication skill
s especially in situations where there is the possibility for misunderstandings
and miscommunications as is often the case with technology. I have maintain a fo
cus on achieving results while formulating and implementing advanced technology
and business solutions to meet a diversity of needs. I am highly successful in b
uilding relationships with upper-level decision makers while controlling critica
l problem areas and delivering on commitments with a team centric management sty
le. I have been involved in hundreds of new builds, remodels, pre-openings and c
onstruction management projects worldwide as a lead technologist.
Hotels & Resorts / IT Strategic Planning / New Builds / IT Team Leadership / Bud
geting /
Project Management / Contract Negotiations / Vendor Relations
EDUCATION:
1982 to 1983 - RETS Technical Institute, Centerville, Ohio. Received Associates
Degree in Applied Electronics Technology. Specific courses of study: AC/DC Elec
tronics, Semi-Conductor Devices, Electronic Circuits, Digital Techniques, and Mi
croprocessors.
1980 to 1981 - Wright State University, Fairborn, Ohio. Completed 1 year of Comp
uter Science and related courses.
1977 to 1983 - US Army, Ft. Carson, Co. Quartermaster, Honorable Discharge.
Security Clearance - Secret
Certifications:
* Received C.N.E Certification in Novell's NetWare Operating Systems 3.X / 4.X i
n August of 1995.
* Received C.N.A Certification in January 1995.
* Certification for Internal Auditing in ISO 9002.
* WAN Technologies for Data Networking,
* Introduction to Bridging and Routing,
* Understanding TCP/IP, PROFESSIONAL SKILLS
Network O/S Windows Desktop Microsoft Applications Tools
Windows 2003/2000 / SBS / Active Directory Windows NT 4.0
Novell NetWare 5.0
 Microsoft XP Professional / Home
Microsoft Windows NT Workstation
Windows 2000

MS SQL 7.0
MS Office 97 / 2000
: Word
: Excel
: Project
: Access
: Power Point
Internet Explorer
Netscape Navigator
Visio
BackupExec 10d / 11
VERITAS Backup
PC Anywhere
ProComm
Frye Utilities
Net Connect
PVCS Tracker (Ver. Control)
LAN Alyser for Windows
McAfee Virus Scan
Norton Anti Virus
PROFESSIONAL SKILLS (Continued)
Desktop Platforms Server Platforms Protocol Wide Area
Networking Topologies
Pentium II, III, IV
Dell Poweredge 2600
Dell Poweredge Series
HP 7000
HP 6500
IBM 8649 TCIP
IPX /SPX
IPXODI
NetBEUI
Winsock
Voice / IP
T1 Circuits
Frame Relay
Cisco Routers
:Edit Tables
Cisco Switches Ethernet CAT 5 / 6
Thin Net
Thick Net
Token Ring 4/16
Hospitality Experience / Special Skills
PROFESSIONAL EXPERIENCE

Micros Systems
 August 2005 to Pr
esent
Network Engineer / Interface Technician
IHG / Crown Plazas, Holiday Inns, Holiday Inn Express, Country Inn, Staybr
idge Inn Suites, Independant
Installation / Setup of Raid and Windows 2003 for preparation of Opera PMS Appli
cation and Database servers. Install and configuration Opera PMS, BackupExec fo
r Database and Application backups, Norton Anti-Virus, and PCAnywhere. Build and
configuration of HP Server Rack solution for PMS systems from ground up.
Installation and Integration of Property Management System Network to all
applicable Interfaces throughout Hotel
Properties. These interface include, but are not limited to, PBX (Telepho
ne Management System), Call Accounting,
Voice Mail, Point Of Sale, Movie / Internet / Music Entertainment Systems,
Door Lock System, Building
Management System, and Mini Bar.
I have installed well over 250 systems including extensive troubleshooting
after initial implementation. Worked
extensively with site managemen, ITt, Team Leads and a variety of vendors.
Assist vendors to determine cabling
issues, including Cat 5, 6, and Serial DB9 and DB25 pinout allocation for
correct communications protocol.
Load software and configure Oracle Database Files and other Windows 2000/2003 (S
erver) and Windows XP Workstation) to Properly Management Systems to Interface w
ith Vendors Hardware. Configuration of DHCP, DNS, and WINNS on initial installa
tion of all new servers with Windows 2000 and 2003.
Download and install any and all current patches for Windows server and Workstat
ions as well as Oracle, BackupExec, and Norton Anti-Virus Corporate Edition.
-Opera V2.X - V5.X -RAID
-Fidelio V6 -HP / Dell Servers
-Fidelio Express -Cisco switches
-Oracle 8,9i -Backup Exec 10d, 11.0
-SQL -Windows Vista, XP, Pro, 2000, 2003 Server
-Micros 9700,8700,2700,3700 POS -Specialized in Interfacing to other hotel syst
ems
-HTML, XML, Oracle -Credit card processing / EFT ,
- SDC, Global Card Services Merchant Link
Interfaces:
-Mitel SX-200, Hitatchi -Microsoft Office, XP pro
-Xiox / @Comm Call Accounting -Integral Digital Security
-Mitel Mail Voicemail -Mitel Express Messenger
-High Speed Guest Internet -Business Center
-Lodgenet, On Command -Building Maintenance
In-Room Entertainment -Micros Sales and Catering
-Tesa / Onity, Safelok, Door Lock
Tek Systems / Cincinnati, Ohio
March 2004 to August 2005
Network Engineer
IBM / Holiday Inn Contract (IHG)
Performing Site Survey, Training Room setup and Installations and complete
Cut Over / Conversion to new Opera /
Holidex satellite World Wide reservations.
Site Survey - Responsibilities include but not restricted to determination
of site requirements, which include cabling,
equipment location, equipment quantity, power and environmental. Complete
technical drawing and site to do's list
for preparation for cut over. Work with and schedule vendors and Site Gen
eral Manager on requirements
and time lines in preparation for the cut over / conversion.
Training Room - Setup and Install all proposed equipment for use of pre-in
stallation training of new Opera Data
Base for Hotel Management and Reservations. Build server racks with IBM Se
rver, Cisco 2950 switch, Battery
backup, modem, Equinox / Digi - Port serial interface and IBM Interface P
C for Interface Management.
Cut Over / Conversion - Removal of all old existing equipment and installa
tion of new IBM Server Rack, IBM
Netvista 8131Workstations and IBM 1332 Printers. Setup / Verify backup pro
cedures, setup and connection of the
Holidex satellite reservation system. Have been involved with sites (Hotel
s) having from 2 to 30 workstations.

Tek Systems / Cincinnati, Ohio

June 2003 to March 2004
Network Engineer / Project Management
Pearl Vision
Remove old Slave terminals and install Unix Server, Windows XP Workstations, swi
tches and printer connections over the network. Full LAN upgrade.
Northwest Airlines
Installation, configuration and relocation of Ticket Counter, Curb side, and Ope
rations PCs using Windows 2000, Ticket Printers, Boarding Pass Printers and conf
iguration to network.
Walmart
Installation / configuration of CBL computers for training department. Installat
ion of PCs / POS in the Pharmacies for prescription activity using Windows XP.
Charles Schwab
Install mutiple PCs and configure to Windows NT network. Configuration of AS400
connectivity, Internet Connection, and Outlook.

Owner/ATB Solutions, Kettering, Ohio

December 2001 to June 2003
Private Consulting on Networks and Project Management
My current position is as a consultant utilizing many different types of technol
ogy such as:
* Install Dell Power Edge 2600. Windows 2000 / SBS, and Exchange Mail Server. So
ho Firewall and migration of database applications and user data. Install new P
Cs with Windows XP and configure to new Domain. Dell Contract.
* Installation of 125 PC's w/ Windows XP on Novell 5.x / Windows 2000 network fo
r Formica. Confige AS400 connectivity, Outlook, and Network Printers Dell Contra
ct
* Windows N/T 4.0 / 2000, Novell 4.x / 5.x and all flavors of Windows workstatio
n. Admin and repairs.
* Project Management - Site moves and relocation of network equipment, phone sys
tems, assisting with cabling and furniture moves. Direct contact with all Vendor
s involved in moves consisting of phone lines, Internet connectivity, moving com
panies and contractors.
* Create Project summaries and time lines using MS Project and Excel.
* Administration and troubleshooting of server platforms for Windows NT and Wind
ows 2000 / SBS.
* Install and maintain Vertias, Arcserve tape backup systems.
* Building PC's from the ground up, repairs and upgrades. Loading and configurin
g Windows XP, Windows 2000, Windows NT.
* Teaching on site Administrators for Windows NT and 2000 / SBS on how to mainta
in their networks. Add users, install and manage applications, replacements and
repairs when necessary.
* Work closely with in house personnel to help them become more proficient in th
e management of their networks and to work over the telephone to resolve problem
s.

Consultant / Compass Bank, Dallas, Texas

April 2000 - December 2001
Network Upgrade Engineer
* Upgrade Networks from NetWare 4.11 to NetWare 5.0
* Completed 60 plus upgrades for the Compass Bank offices located in Dallas/ Ft
Worth, San Antonio, Houston, Austin, Jacksonville, Fl. and Ft. Walton, Fl. Exten
sive travel.

Contractor / Little Rock Air Force Base , Little Rock, Arkansas

February 1999 - April 2000
Senior Network Engineer
* Security Clearance - Secret
* Support 80 plus workstations for the Comptroller Squadron.
* Support, upgrade and installation of 2 Novell 5.0 servers and 5 Windows NT ser
vers.
* Maintain all required security and training requirements regulated by the US A
ir Force to all users and workstations.
* Make all equipment purchase requests and define any new equipment that is to b
e implemented to the squadron.
* Assist Central Data Center in migration from Novell to Windows network environ
ment.

Contractor / MCI Local Group, Dallas, Texas

October 1997 - February 1999
Senior Network Administrator
* Initial setup and installation of Compaq 6000 File server with Novell NetWare
4.11 Operating System.
* Support all activities for maintaining updates, diagnostics and administrative
duties for the File Server and Fax Server.
* End user support of hardware repair and desktop support. Operating systems inc
lude Microsoft Windows 3.11, 95 and NT and DOS. Application included Microsoft O
ffice 4.3 and 7.0, ProComm, Lotus Notes, Netscape, Internet Explorer, Visio, F-P
rot and Mcafee virus programs, and Microsoft Exchange.
* Created a training class for the end user to have a better understanding of co
rporate networks and how they work.

SABRE Systems / American Airlines, Ft. Worth, Texas

November 1996 - October 1997
Network Design Engineer
* Responsible for redesigns, upgrades, add-ons and moves for the entire Central
Region American Airlines Airports consisting of 42 locations
* Created an EDIS (Engineers Design Implementation System) using MS Access and V
isio to outline all hardware setup and installation instructions to be followed
by the Field Engineer on site. File Servers, Gateways, Workstations, Switches, a
nd Routers, (Frame Relays) with the assistance of the WAN configuration group.
* Created logical drawing design was created with Visio to give the Field Engine
er a good overview of the site configuration and the work to be complete.
* Created a Bill Of Materials as well as vendors contacts for proper equipment d
istribution. Working very closely with Project Management to determine the deadl
ines and maintaining a close relationship with the airport General Managers.

Source EDP \ Kodak Technical Services, Wilmington, Ohio

February 1994 - November 1996
Operations Manager / ISO 9000 Manager
* Operations and management of a 60 to 80 employee staff in computer repair, in
cluding modification and upgrades on large scale.
* Worked directly with Team Leads to establish procedures and reporting on Opera
tions and management of a 60 to 80 employee staff in computer repair, daily acti
vities and staffing requirements.
* Assisted in initial installation of assembly line hardware and placement of th
e logistics department.
ISO 9000 Manager: ( SOP Documentation)
* Established SOPs and documented all procedures for each project within the fac
ility in the pursuit of ISO 9002 Certification.
* Interviewed all Team Leads to establish and fine tune all processes for a more
effective and consistent product for the quality requirements needed for our cu
stomer's expectations.
* Received Internal Auditors Certification through Kodak Corporate in Rochester,
New York.

Positions prior to 1994 available if required.