Kevin Richberg

kr73f89a@westpost.net
Avis Rent A Car System, LLC
St. Louis/Los Angeles, CA, United States 2002 - Present
Enterprise Rent-A-Car Company
Valencia, CA, United States 2001 - 2002
Objective
A management position where experience, education, and communication skills wi
ll be fully utilized in
a growth-oriented environment.
Summary
Self-motivated; able to set effective priorities to achieve immediate and long-
term goals, ensure
smooth workflow, and meet operational deadlines.
Developed interpersonal and communication skills, having dealt with a diversity
of professional,
clients, and staff members.
Computer-trained; Microsoft Word, Excel, Internet Explorer.
Work History
Shift Manager/Senior Shift Manager
Manage and monitor productivity of activities and personnel at the LAX airport
facility including servicing customers at the rental counter; shuttling vehicles
; cleaning and
preparation of returned vehicles for the next rental, and ensuring compliance wi
th established
quality assurance standards.
Ensure staff is properly trained, motivated, and coached relative to each produ
ct offered, and
each sales and operation process.
Hire, supervise, develop, motivate, and evaluate the performance of staff.
Implement HR policies in the area of discipline, discharge, motivation and perf
ormance in a
consistent and fair manner.
Establish, communicate, monitor, and update objectives for staff consistent wit
h the Company
goals and objectives.
Plan and implement staffing schedules based on business demands and transaction
levels.
Ensure customer complaints are handled and resolved in a timely effective manne
r.
Provide statistical information to management relating to transaction and reven
ue projections,
comparisons to past results, share of market, salary and wages, manpower usage,
etc.
Maintain adequate vehicle control in accordance with company guidelines, ensure
proper
missing vehicle reports are completed and filed with the Companys Security perso
nnel and/or
local police, and prepare follow-up reports.
Build and maintain business relationships to facilitate organizational profitab
ility. Including
building relationships with union members and representatives, airport authoriti
es and other
occupants of airport facilities, and vendors serving the facility.
Regional Account Manager
Maintained and promoted Enterprises relationship with insurance companies, body
shops, and
dealerships.
Marketed and presented Enterprises products to various businesses.
Trained employees on policy implementation.
 Presented report findings to company Vice President regarding competition on we
ekly basis.
Corporate accounts liaison.
Santa Clarita Valley/Antelope Valley/San Fernando Valley, CA, United States 1996
- 2001
California Lutheran University - Graduate Thousand Oaks, CA, United States 1990
- 1995
Rental Operations Managerial Career Track
Management Trainee
Management Assistant
Assistant Manager
Branch Manager
Education
B.A. , Communication
B.A. , Religious Studies