BRENDA G.

TRIPLETT
PROFILE: Accomplished Administrative support for both Legal department C-level e
xecutives including a VP of Marketing and Global IT Director. Thorough understa
nding of administrative responsibilities, including need for confidentiality and
time management. Experienced in Microsoft Office Power Point, Excel and Word.
Previous background includes several years as a Customer Service Representative
. Efficient in Oracle, SAP and Great Plains. Certified Notary Public
EXPERIENCE
AliphCom San Francisco, CA
Channel Support Manager-2008-2010
* Oversaw Channel Purchase Order entry management and shipping
* Responsible for setting up and running EDI system
* Provided ongoing communications with Channel partners, including order status
* Worked with Accounting on generating invoices, issuing RMAs, and verifying Cre
dit Memo requests
* Managed SFA database for sales team
* Supported sales team's eval/special project requests
* Captured and publish weekly sell through and inventory data
* Handled MDF, price protection and stock balancing management
* Worked with sales team on training materials for channel
* Facilitated channel feedback to sales team and other pertinent areas of compan
y as needed
Palm, Inc. Sunnyvale, CA
Legal Administrative Assistant - 2004 -2008
* Provided administrative support for eight Assistant General Counsel, three Par
alegals, and three Contracts Managers. Fast paced and busy environment. (IP, P
atent, Litigation, Contracts, SEC, and marketing)
* Document Format
* Created new process for smoother department workflow
* Managed calendar and appointment schedules; handled travel arrangements and pr
epared expense reports
* Managed legal file room
* Managed Law Library
* Coordinated domestic and international meetings; organized department off-site
s
* Maintained several database systems
* Interfaced with various Palm departments and outside legal counsel
* Created SOW's and PO's
TAPWAVE, INC MOUNTAIN VIEW, CA
Channel Sales Support, -2004
* Created Tapwave, Inc. Sales Support Department. Managed the sales support dep
artment for both Domestic and International Electronic Retail Division, includin
g CompUSA, Fry's Electronics, J&R, D&H, Sonokong & ECS
* Account management, DFI's, Marketing Development Funds (MDF,) Price Protection
Claims, and Reverse Logistics
* Created and maintained price list
* Created Tapwave, Inc. policy and procedures
* Assisted in forecasting
LEAPFROG EMERYVILLE, CA
Channel Sales Support, 2003-2004
* Managed Leapfrog Sales Support Electronic Retail Division, including CompUSA,
Office Depot, Fry's
* Electronics, Circuit City and Office Depot. Back-up support for Costco, Sam
's Club and Target
* Account management, Marketing Development Funds (MDF,) Price Protection Claims
, and Reverse Logistics
 Maintained price list
* Assisted in creating policy and procedures
OMNISKY CORPORATION SAN FRANCISCO, CA
Channel Sales Support Manager, 2000-2002
* Managed OmniSky's Corp Sales Support Retail Division, including CompUSA, Offic
e, CDW, Fry's
Electronics, and Office Depot
* Account management, Marketing Development Funds (MDF,) Price Protection Claims
, and Reverse Logistics
* Created and maintained Retail Sales Price List. Created and maintained the Om
niSky Policy and Procedures Manual
Palm Computing Santa Clara, CA
OEM Global Program Manager, 1999-2000
* Developed strategies to market technology products through OEM accounts, inclu
ding Franklin Covey and IBM
* Developed Mission Statement for OEM Sales Group; assisted in development of tr
aining and marketing programs
* Managed inventory of Palm product line for OEM sales team
* Tracked sales and returns of all OEM orders. Created and maintained OEM price
list
* Provided reporting for Palm employees on weekly basis to OEM Sales team and ma
nagement
Sales Support Specialist 1996 - 1999
* Recruited by Palm Computing for inside sales and order management of key accou
nts involving considerable interfacing with other groups: Sales Marketing, Fi
nance, Warehouse, and Legal
* Managed #1 retail account, Comp USA, with $20 million in annual revenues
* Improved efficiency by assisting in development of new RMA system and streamli
ning the workflow process
* Worked with 3rd-party vendor to provide requirements and conduct testing for s
etting up EDI between customers and warehouse
Prior Experience:
DHL Worldwide Express-Redwood City, CA 1995-1996 Marketing Coordinator
ACIUS - Cupertino, CA 1993-1995 Sales Support Specialist
Apple Computer, Inc. - Cupertino, CA 1992-1993 Business Analyst
Apple Computer, Inc. - Cupertino, CA 1991-1992 Sales Support Specialist
References available upon request