AUSTEN CREGER

15660 Gardenia Way Phone: 408-315-9583

Los Gatos, CA 95032 ac74acf4@westpost.net

Human Resources Business Partner known for delivering high impact, cost effectiv
e and measurable business results in the areas of:
* Organization Development * Change Management * Transition Management
* Investigations * Performance Management * Employee Relations
* Workforce Planning * HR Generalist Functions * Needs Assessments

Proven record of leading clients to success and satisfaction through outstanding

ability to assess complex business and people situations. Demonstrated record
of success in High Tech, Consulting, and other Human Resources Management roles.
Creative problem solver with passion for driving "win - win" solutions, collab
orative achievement of organizational effectiveness, and influencing positive cu
lture change. Excellent interpersonal skills; quickly establish rapport with ind
ividuals of all levels; handle challenging situations with professional integrit
y. Deliver results for both strategic, big picture challenges and tactical, han
ds-on tasks.
PROFESSIONAL EXPERIENCE
HR Director - The Forum, Cupertino, CA 2009 - Present
Partner with Top Management to drive the business from cultural change efforts a
nd management development to creating new relevant HR programs.
Designed new Recognition program to create cross-functional engagement
Provided hands-on coaching to managers at all levels
Created new Compensation Philosophy, Job Matrix and Benchmarking
Developed Management / Supervisor Training Program
Proactively recruit top talent via Taleo Applicant Tracking System
HR Director - Los Gatos Meadows, Los Gatos, CA 2006 - 2009
In close alliance with Executive Director, create and lead all HR initiatives of
135 person business unit.
Initiate and design key interventions including Culture Change project, Employee
Surveys, Management Philosophy, and Performance Management programs resulting i
n 20% reduction in employee turnover.
Proactive management of volatile employee issues related to poor performance, mi
nimizing legal exposure and maximizing departmental productivity. Successfully
terminated problem employees without litigation or excessive burden on the manag
ement team.
Redirected entire company on legal and ethically appropriate course of action fo
r immigration issues related to mis-matched SSN's resulting in avoidance of cost
ly compliance violations, negative publicity, and litigation.
Design and implement company wide employee recognition program resulting in impr
oved employee participation and a 30% improvement in employee satisfaction measu
res.
Initiate, create, and conduct 360 degree feedback surveys for department heads.
Received excellent feedback from senior management on the positive personal and
organizational impact of this program. Provide ongoing follow-up management co
aching for department heads.
Achieved 30% reduction in workers compensation claims in the first year after in
itiating a comprehensive safety training program across all departments.
Resolved equity, recruiting, and retention issues by conducting internal and ext
ernal compensation surveys and implementing appropriate changes.
Realized a 50% reduction in external recruiting costs by effectively realigning
recruiting strategy and selecting more cost effective sourcing.
Eliminated costs for outside management training by conceiving, designing, and i
mplementing successful and cost effective Management Development Program for the
senior management team.
Partnered with management to size key departments for improved profitability.
Effectively supervised staff in all generalist functions including compliance ma
nagement.
Consultant - AC Consulting, Los Gatos, CA 1995 - 2006
HR Consultant to a variety of organizations that sought outside expertise in are
as of Organization Development, Employee Relations, Teambuilding, Recruitment, a
nd Downsizing.
Initiated, developed, and conducted Management Survey for top level staff using
360 degree Feedback survey technique resulting in outstanding feedback from clie
nts resulting in a reduction of staff turnover by 15%. Provided ongoing follow
-up coaching.
Consulted with small companies to mentor junior HR staff regarding how to conduc
t HR generalist functions with efficiency, integrity and without litigation.
Provided adjunct counsel to industry colleagues in areas of team building techni
ques, data gathering, and needs assessment.
HR Manager - Octel Communications, Inc., Milpitas, CA
1992 -1994
HR Business Partner working in manufacturing division; provided full spectrum HR
Generalist services to a client group of 400 employees and their management sta
ff.
Partnered with line VP on initiatives to identify key operational challenges fac
ing both technical and non-technical teams. Designed and conducted team buildin
g sessions that ultimately resulted in improved cross functional communication,
consolidation of resources, and development of low cost programs to enhance rewa
rds and recognition.
Provided strategic HR direction during acquisition of direct competitor. Guided
senior management regarding best practices for rationalizing the organization r
esulting in efficient management of the integration process including eliminatio
n of job redundancies and establishing fair processes.
Coached VP of Manufacturing in design and implementation of successful training
, mentoring, and staff development programs. 100% of management staff received
customized training program.
HR Manager - Apple Computer, Cupertino, CA 1986 - 1991
Using the HR Business Partner model, teamed with senior Marketing management on
organizational, management, and high level business issues in a complex, high ch
ange environment.
Re-aligned client teams resulting in appropriate internal leveling, improved suc
cession planning capabilities, and cost containment for non- standard positions.
Introduced matrix structure.
Avoided multiple legal threats by resolving complex manager / employee issues th
rough outstanding coaching and assessment resulting in improved management and l
eadership skills for entire client group.
Selected to serve on top level, cross functional committee resulting in the crea
tion of Management Philosophy for entire corporation.
EDUCATION
MS, Human Resources and Organization Development
University of San Francisco, California
BA, Psychology
University of California, Santa Cruz

Professional Affiliations: SHRM, NCHRA, ASTD, SBODN

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