TIMOTHY HANSEN

10073 Irving Street * Westminster, CO 80031

Phone: (303) 469-2969 * Alt: (303) 489-6257 * E-mail: th73a566@westpost.net

PROFESSIONAL SUMMARY
Executive Level Human Resources Professional with 14+ years experience providing
strategic HR support * Well-respected, resourceful problem-solver * Seasoned le
ader with exceptional project management, problem analysis and decision-making a
bilities * Trusted business partner, successfully managing grievance, mediation
and disciplinary issues * Proactive manager who thrives in high-stress, high-exp
ectation environments * Articulate communicator, building rapport at all levels
* Change agent, skilled in building and motivating high-performance teams
CORE COMPETENCIES
Multi-site management * Organizational development and training * Staffing and c
ompensation * Executive leadership coaching * Employee and labor relations * Com
pliance expert * Separation plans * Corporate policy and metrics development * E
EO and harassment investigations * Workers Compensation, Disability, EEOC, FMLA
and leave of absence * Experience with labor laws and regulations both at the St
ate and Federal level * Employee retention and development * Performance evaluat
ions * Budget development and management * Proficient in Microsoft Office and HR
IS Systems * Strong technical acumen * Preventative labor strategies * Global ma
nagement of diversified workforces * Strategic planning
PROFESSIONAL EXPERIENCE
NICE SYSTEMS, INC. Denver, CO
An $558MM leading provider of Insight from Interactions solutions and value-adde
d services, powered by the convergence of advanced analytics of unstructured mul
timedia content and transactional data - from telephony, web, email, radio, vide
o, and other data sources. NICE has over 24,000 customers in more than 150 coun
tries, including over 85 of the Fortune 100 companies.
HR Manager, Enterprise Services Organization March/2009 - January/2010
Reports directly to the Director of HR, North America. Responsible for multi-st
ate Human Resource support for three hundred plus employees across North America
, including employee relations, recruiting and staffing, policy and procedure,
succession planning, and change management.
* Developed a New Hire Orientation program for the Services Organization
* Recruited and hired 21 field employees in five months, including 2 Education S
pecialist, 10 Field employees (Engineers, Project Managers, Subject Matter Exper
ts), 5 Contract Service Specialists, 2 National Account Team Engineers, and 2 Ca
ll Center Engineers
* Created and managed a management/leadership training program focusing on emplo
yee engagement
* Redesigned the Client Support Manager job description for the Call Center
* Coached and trained Division Directors/Managers in performance management resu
lting in a 75% success rate after administering a performance improvement plan
* Managed one direct report, Human Resource Administrator
* Developed and managed the organizational structure change of our Solutions Tra
ining department through strategic planning and an effective communication plan
* Coached management on the delivery of Global organization change
* Implemented a succession plan focusing on developing the high performers to en
sure future Director level positions are filled internally
* Improved on-boarding efficiency of new employees by 32% resulting in a one wee
k reduction in the process
* Coached management on employment law as it relates to wage and hour of nonexem
pt employees
SOURCECORP BPS, INC. Englewood, CO
An $18MM provider of business process outsourcing (BPO) solutions, industry expe
rtise and consulting services to clients throughout the US through a network of
locations in the US, Mexico, India and the Philippines; industry specialties inc
lude Commercial, Financial, Government, Healthcare and Legal sectors. Clients i
nclude Wellpoint, Denver Health, and USPS.
Director, Human Resources, Western Region and International Operations - May/200
8 - Jan/2009
Reported directly to Vice President of HR. Responsible for global management of
multi-site HR functions, system process creation and alignment, and policy and
protocol development.
* $250K regional HR budget management responsibility.
* Managed 7 direct reports (5 HR managers, 2 administrative assistants).
* Managed domestic and international sites across the United States, Mexico, and
the Philippines.
* Developed and implemented affirmative action plans.
* Created and led management/leadership/staff training programs, on topics inclu
ding leadership, sexual harassment, and performance management.
* Championed development of automation including Applicant Tracking System in co
llaboration with multiple external vendors, and automation of a Performance Mana
gement Program.
* Refined performance management metrics, compensation strategies and management
-led communication, increasing employee morale and improving retention by 20%.
* Designed and managed proactive recruiting programs that met fluctuating resour
ce needs, reducing time spent in unexpected searches and saving staffing firm co
sts.
* Hired 97 regional employees in 7 months, including 92 nonexempt staff; 2 HR ma
nagers, 2 operations managers for the Philippines and a senior operations manage
r for Mexico.
* Reengineered and streamlined on-boarding program, phasing new hires through 1-
2 weeks of comprehensive training.
* Implemented procedural metrics, including a standardized corporate relocation
policy and program.
* Developed and implemented a succession planning program, including the introdu
ction of Individual Development Plans (IDPs) throughout the company.

FEDEX GROUND/FEDEX HOME DELIVERY Multiple locations

Subsidiaries of $38B holding company FedEx Corporation, providing the world's #
1 express parcel transportation services, delivering ~3.5MM packages daily to mo
re than 220 countries and territories; maintains fleet of ~675 aircraft and mor
e than 44K motor vehicles.
Regional Human Resources Manager, FedEx Ground - May/2005 - May/2008 - Sacrament
o/Denver
Reported to Division HR Manager. Responsible for multi-site HR functions for 14
Northern California and Hawaii locations and 31 Rocky Mountain locations, inclu
ding recruiting and staffing, employee development, and policy development.
* P&L responsibility for $1.5MM HR budget.
* Managed 6 direct reports (employee relations manager, recruiters and administr
ative staff).
* Trained operations managers and HR staff in sexual harassment issues, Performa
nce Management, Total Quality Management, leadership courses, diversity efforts,
and behavioral interviewing.
* Implemented recruiting initiatives, establishing 47 minority organization cont
acts, increasing applicant pool by 32%.
* Managed employee training for new HRIS system, 401(k) and pension changes.
* Hired and developed operations managers and HR teams in various locations.
* Reduced annual recruiting-related expenses by $21K through proactive team appr
oach and outsourcing to staffing firms and other BPO support providers.
* Implemented turnover analytics, reducing annual turnover from 12% to 6%.
* Implemented performance review management and succession planning, increasing
internal promotions by 22%.
* Designed and implemented HR process improvement, reducing the number of incomp
lete files by 92% and late employee reviews by 45%.
* Coached managers regarding effective performance management and talent improve
ment processes.
* Responsible for local, state and national employment regulatory compliance.
Employee Relations Manager, FedEx Ground - Apr/2003 - May/2005 - Atlanta, GA
Reported directly to Senior Operations Manager. Provided line management HR sup
port, including employee relations, performance management and retention plannin
g.
* Responsible for $100K recruiting budget.
* Managed 5 direct reports (recruiters and administrative staff).
* Managed OSHA safety compliance, documentation and awareness, decreasing inquir
ies by 25%.
* Established succession planning through training and development program.
* Implemented proactive employee relations issue resolution, entirely eliminatin
g all employee relations issues in the first year, reduced from an average of 24
per year.
* Monitored HR compliance, including Workers Compensation, Disability, EEOC, FML
A and leave of absence issues.
* Managed HRIS processing through use of PeopleSoft.
Senior Human Resources Representative, FedEx Home Delivery - Apr/2001 - Apr/2003
- Bronx, NY
Reported directly to Regional HR Manager. Tasked as Lead Recruiter; responsible
for regional implementation of HR protocols and initiatives, developing employe
e retention programs, and all aspects of new hire training.
* Provided sourcing, screening, selection and processing of independent contract
ors and potential full-time and part-time employees, increasing source selection
pool by 63% in the first fiscal year.
* Assisted senior management with vehicle approvals and contracting.
* Designed and administered orientation classes for potential contractors.
* Developed and implemented recruiting and retention strategies and provided reg
ional training, reducing nonexempt turnover from 38% to 26%, and new position fi
ll-time from 4 weeks to 2 weeks.
* Served as TQM Subject Matter Expert for managers.

MANPOWER, INC. Stamford, CT

A $21B Fortune 500 global provider of temporary employees, placing 2MM people in
office, industrial, and professional positions; 4,500 owned/franchised offices
in 80 countries and territories (primarily US, UK, France, and Italy), employing
a team of 20K full-time employees worldwide. Contract offerings include testing
and training.
Branch Manager, Stamford - Jan/2000 - Apr/2001
Reported directly to Area Manager. Managed marketing, recruiting and organizati
onal efficiencies within the branch.
* P&L responsibility for $500K annually; managed 5 direct reports (4 recruiters,
1 admin).
* Responsible for increasing sales year over year by 10%; exceeded quota year ov
er year.
* Responsible for marketing, recruiting and organizational efficiencies within t
he branch.
* Managed sales tracking and budgeting.
PRIOR POSITIONS HELD
EXCEL PARTNERS Staffing Consultant Jan/1998 - Jan/2000
OLSTEN STAFFING SERVICES Personnel Supervisor Jan/1996 - Dec/1998
LIFE INSURANCE COMPANY OF GEORGIA Field Agent Feb/1993 - Nov/1995

EDUCATION
CENTRAL CONNECTICUT STATE UNIVERSITY, New Britain, CT
* B.S., Human Resources Management

PROFESSIONAL DEVELOPMENT, NOTABLES

* Trained in selling to target accounts
* PMP Certified
* 2007 Certificate of Achievement - HR Vision - FedEx Ground, Northern Californi
a
* 2004 Special Recognition - FedEx Ground, Atlanta Hub
* 2003 Impact Performer of the Year - FedEx Home Delivery, NY Metro
* 2003 Impact Performer of the Year - FedEx Home Delivery
* Serve as TQM keynote speaker/subject matter expert for many speaking engagemen
ts
* Developed numerous career-related presentations
* Speak conversational Spanish
* Travel tolerance 50% - 75%