____________________EXECUTIVE SUMMARY____________________

*Over 9 years experience specializing in sales, account management and business

development. Proven ability to identify and capture opportunities, expand sales
and increase revenue in highly competitive industries.
*Represent employer on environmental and safety issues during regulatory inspect
ions and settlement conferences and interact with attorneys and regulatory agenc
ies, achieving greater than 60% reduction in proposed fines.
*Dynamic, proactive and people-driven professional with over nine years of incre
asingly responsible HR management experience, including three years managing a f
ast-paced HR function. Proven record of success increasing efficiency, saving ti
me, and reducing expenses.
*Gained experience in writing policies and procedures, and consolidating operati
ons. Revised policies and procedures for the Employee Handbook which is distribu
ted at orientation. Acknowledged for creating company employee handbook and safe
ty manual.
*Strong HR acumen with a background in employee relations, employee benefits pro
grams, change management, and legal compliance.
*Acknowledged for capacity to spearhead new HR department, which paved the way f
or stronger and more qualified company personnel
*Bilingual in English and Spanish

____________________PROFESSIONAL BACKGROUND____________________
2006 - Present - Director of Business Development & Human Resources
AFF, Inc., Commerce, CA
Conferred with potential customers regarding equipment needs and advised custome
rs on types of material handling equipment to purchase. Analyzed marketing poten
tial of existing store location, sales statistics, and expenditures to formulate
policy. Devised and implemented safety and industrial health program. Negotiate
d and authorized contracts with equipment and materials suppliers. Developed, di
rected, and coordinated testing, hiring, training, and evaluation of staff perso
nnel. Established and maintained comprehensive and current record keeping system
of activities and operational procedures in business office.
* Human Resources: Assisted owner with issues relating to compensation and perfo
rmance appraisals. Exhibited top-notch customer service as needed.
* Sales Tracking & Planning: Collaborated with company General Manager to create
a sales planning and tracking process which was put into use within the branch.
Established personal goals for performance and provided written records to mana
gement on quarterly accomplishments.
* Business Presentations: Provided outside sales calls and participated in phone
blitzes. Actively involved in several outside organizations as a company repres
entative, including the Chamber of Commerce as an Ambassador.
*
Product Marketing: Developed new forklift preventative maintenance and quality a
ssurance program with present and prospective customers.
* Business Development: Networked extensively throughout the community to recrui
t new clients. Developed strategic relationships with branch staff and local bus
inesses to develop referrals.
2004 - 2006 - Director of Quality Assurance & Human Resources
Swisher, Torrance, CA
Ensured product and service was being executed by conducting quality assurance i
nspections. Handled client cancellations and resolved issues, building relations
hips with client. Worked closely with service managers on training and developme
nt programs for technicians. Established new HR department to support up to 100
employees. Planned, developed and implemented strategies for HR management and d
evelopment including: recruitment, selection of policy practices, discipline, gr
ievance, counseling, training & development, safety and quality assurance manage
ment issues.
* Created manual for quality assurance program.
* Consistently maintained client cancellation rates below 10% in the market.
* Established new human resources department to support over 100 employees.
* Planned, developed and implemented strategy for human resources management and
development; including recruitment and selection policy/practices, discipline,
grievance, counseling, training & development, safety and quality assurance mana
gement issues.
2002 - 2004 - Onsite Manager
Checkmate Staffing, Buena Park, CA
Managed 8 onsite coordinators and assisted in monitoring extension or completion
of assignments, addressing problems or concerns, meeting with client managers d
aily to effectively meet staffing goals, process payroll, coaching, counseling a
nd taking corrective action for a 500+ contingent workforce. Occasionally handle
d workers' compensation claims reporting and attended unemployment compensation
hearings. Conducted preliminary investigations on all incidents, accidents and s
exual harassment complaints.
* Designed, developed and implemented contingent workforce safety program.
* Listened to and resolved customer complaints regarding service, product, and p
ersonnel
* Established and maintained comprehensive and current record keeping system of
activities and operational procedures in business office
2000 - 2002 - Account Representative
Volt Services Group, Downey, CA
Worked within an assigned territory to develop it to its fullest potential. Deve
loped new business through research and prospecting. Expanded existing business
through a combination of telephone and in-person calls to high volume accounts a
nd accounts with greater potential for increased business. Responsible for timel
y completion of weekly sales call report, the customer profile, sales book, cont
act sheets and expense reports.
* Increased sales from 0 to $160,000 in just six months.
* Increased client based by 150%.
* Increased customer satisfaction levels within saturated markets.
* Handled all aspects of account management successfully concerning 1,000 accoun
ts within our sales territory.
____________________ONGOING EDUCATION____________________
2010 - Jurist Doctor, Law
Taft Law School, Santa Ana, CA