JERRY MAZA

home (504) 888-9244 mobile (504) 338-9116 e-mail jm77ac24@westpost.net

SUMMARY
Hardware:
Cisco 2600 series and Wireless Broadband routers * Cisco & Adtran POE Switches *
Netgear Ethernet Hubs
* Digi Connect WAN GSM/CDMA wireless gateway/router * Phonecell SX5e Fixed Cellu
lar Terminal
* Comtech CDM 570L satellite modems * I-Direct Infiniti 5000 Satellite Router
* Virtutone SF7100 Fax Terminal Adapter * Polycom IP Phones
SKILLS
*Proficient in using the following applications:
*Compass True North NMS, Vipersat NMS, I-Direct NMS, Solarwind's Network
*Performance Manager, What's Up Gold NMS, Digital Spectrum Analyzer, Satmaster P
ro, Microsoft
*Office Suite and Windows XP.
*Diligent self-starter with strong organizational, analytical, multi-tasking and
time management skills.
*Outstanding written and verbal communications skills.
*Excellent business relationship development and maintenance skills.
EDUCATION / CERTIFICATIONS
University of New Orleans - Bachelor's Degree
New Horizons Computer Learning Center
CompTIA Network+ Certified Professional
COMP001008702466
Cisco Network Associate Certification Program
Cisco Certified Network Administrator CCNA
CSCO11770979

PROFESSIONAL EXPERIENCE
2009 - Present Compu-Cure New Orle
ans, LA
Contractor- USDA National Finance Center
*Migrate all laptops from from Pointsec Encryption to McAfee Endpoint Encryption
.
*Provide multiple images for HP laptops using Symantec Ghost software.
*Install appropriate patches, updates & drivers to OS, virus software and instal
led applications.
*Edit local Windows policies; apply security, administrative and sharing policie
s to Active Directory.
*Remove and re-join customers to their respective domains.
*Troubleshoot applications and connectivity issues within Citrix.
*Establish work space to include cabling for RJ45 & RJ11 and arrange for configu
ration and distribution of equipment.
*Deploy equipment to end users, train on login and connection methods and map ne
twork printers.
*Distribute documentation, manage paperwork, maintain inventory logs and update
customer databases.
*Assist in moving equipment to storage and in the tear down of staging areas.
2003 - 2009 Broadpoint, Inc. Harahan, LA
Network Operations Center Specialist
*Provide proactive monitoring and Tier I/II technical support of the communicati
ons network including all gateways, land based circuits, satellite platforms and
cell sites.
*Provide support and diagnostics for over 250 remote LANs backhauled over a sate
llite WAN maintained at the Harahan teleport.
*Knowledgeable in LAN, WAN network topologies, routing and switching technologie
s, routing protocols and virtual LANs.
*Investigate and efficiently resolve problems for end users and provide alternat
e solutions when standard approaches may not be applied.
*Document service related outages while efficiently responding to customer escal
ations with minimal supervision and within escalated timeframe.
*Assist in the support of servers, backhaul infrastructure equipment and terrest
rial circuits.
*Provide support and diagnostics for 30 GSM cellular sites and troubleshoot issu
es with customer cellular equipment used in LAN/WAN environments.
*Provide client e-mail support for new & current customers using Microsoft Outlo
ok 2003 & 2007.
*Provide Sales Department with current customer trends and assist with opportuni
ty leads.
*Assist in training new employees and keep current internal technical reference
materials.
2001 - 2003 Adelphia Business Solutions New Orleans, LA
Customer Service Manager
*Recruit, train and supervise Customer Service Administrators for the New Orlean
s and Baton Rouge markets.
*Provision customers from resale status to fiber network and provide quality con
trol by ensuring the accuracy of customer databases.
*Coordinate the order flow of T-1 circuits between the Sales, Customer Service a
nd Operations Departments.
*Maintain and audit Cost of Services for both New Orleans and Baton Rouge market
s.
*Identify and correct all erroneous charges billed such as circuit and interconn
ect charges.
*Supervise all aspects of the collections process to include the suspension and
disconnection of past due accounts.
*Verify and maintain bad debt accounts for the Corporate Collections Department.
*Research, investigate and resolve disputes, complaints and inquiries from custo
mers and the Public Service Commission.
1999 - 2001 C2k New Orleans, LA
Billing Manager
*Provide System Administration responsible for the overall training, planning, d
evelopment and maintenance of the billing system.
*Construct and maintain rate tables for long distance, local and Internet plans.
*Provide Quality Control by ensuring new orders are correctly configured accordi
ng to customer applications. - Most notably, by recovering 25% of overcharge fe
es.
*Administer daily receivables by Electronic File Transfer.
*Maintain IS support by backing up billing server to generate customer invoices.
*Enforce Collection Management policies by supervising collection calls, suspend
ing past due accounts and mailing disconnect letters.
*Chart company growth and analyze marketing trends by generating monthly financi
al statements.
*Research to identify problems and correct technical errors with the billing ven
dor or software.
*Provide support to the Sales, Customer Service, Provisioning and Accounting Dep
artments.
*Earned "Department of the Month" for exceeding deadline and productivity projec
tions.
1994 - 1999 Radiofone Metairie, LA
Roaming Coordinator
*Supervise activities of the Roaming Department by solving problems for cellular
subscribers accessing 611 roaming assistance.
*Research and reconcile delinquent accounts by performing monthly rate audits.
*Update databases and edit billing tables in accordance with Roaming Agreements.
*Coordinate and maintain inter-carrier relations regarding billing and technical
issues.
*Assist Customer Service and Sales Departments with service and billing issues.
*Create monthly marketing analysis for Marketing Director and CEOs.
1985 - 1994 Continental Airlines New Orleans, LA
Supervisor of Airport Services
*Ensure on-time departures, train newly hired employees and ensure appropriate g
ate staffing.
*Develop and implement plans for irregular flight operations, prepare staff for
oversold flights, monitor check-in lines and confirm meal counts for catered fli
ghts.
*Construct domestic and international reservations, perform ticket transactions,
facilitate passenger check-in and manage departure and arrival gates.
*Ensure timely unloading and loading of baggage and freight and tow aircraft for
departure.
1986 - 1993 LA Air National Guard Belle Chasse,
LA
Aircraft Electro/Environmental Systems Specialist
*Maintain and conduct operational checks on all electrical systems, power genera
tion and environmental controls on F-15 Eagle Fighter Aircraft.
*Use technical wiring diagrams to troubleshoot problem areas and supplemental te
chnical data to facilitate other maintenance.