MARY A.

MIFFLIN
1925 Rosebay Lane, Carmel, Indiana 46033
317.844.2179
317.450.7039
maryamifflin@yahoo.com

PHYSICIAN SUPPORT SERVICES

Hospital Environment / Computer Order Entry / Medical Staff Training
Highly accomplished and seasoned professional, offering 11 years of management e
xperience coupled with proven ability to supervise effective teams, oversee dail
y operations, and improve workflow efficiency and accuracy. Demonstrated broad b
ackground in driving productivity, employing strong qualifications in personnel
development, team building, and leadership, and implementing CPOE training for p
ractitioners. Accustomed to handling a variety of managerial, clerical, administ
rative, and staff support functions to ensure effectiveness and efficiency of se
rvices. Motivated self starter who earned a reputation for being proficient, har
dworking, and reliable.

QUALIFICATIONS SUMMARY
Management by Mentoring
- Active motivator, supervisor, and trainer committed to the growth of ind
ividuals and the success of the company.
Detail-Oriented
- Expert in multitasking and prioritizing; able to work independently or a
s part of a team.
Flexible and Adaptable
- Assimilate quickly in transitions, switching roles as necessary to maint
ain efficient production.
Resourceful Problem Solver
- Adept at assessing existing department procedures, as well as in identif
ying and implementing improvements.
Outstanding Communication Skills
- Comfortable at interacting with all organizational and customer levels.

PROFESSIONAL EXPERIENCE

CLARIAN NORTH MEDICAL CENTER, CARMEL, IN

Medical Staff Services Coordinator 2007-Present
Committed to provide CPOE support for physicians as well as assistance with elec
tronic powernote; train and supervise all medical staff with CPOE procedures eff
ectively. Facilitate the entire computer systems for practitioners such as Cerne
r, PACS (Synapse), and computer programs utilized throughout the hospital, and a
ssist with VPN access. Support medical staff in a hospital environment and perfo
rm orientation for new practitioners. Manage peer review meetings as well as hig
h level meetings within the hospital while maintaining all databases with regard
to the practitioners in the hospital and library article retrieval.
- Strengthened physician’s orientation program through creating a custom syste
m.
- Initiated an electronic paperless credentialing process, which expedited
a physician’s support process.
- Assisted in implementing CPOE, involved with the development of training
programs and processes.

CLARIAN HEALTH PARTNERS PATIENT ACCESS, CARMEL, IN

Team Leader Registration 2007
Assumed full responsibility in overseeing registration staff, including obtainin
g and determining demographic and insurance information, responding to phone cal
ls, and supervising bed control throughout the hospital. Resolved admission prob
lem and facilitated outpatient services. Communicated with management in order t
o enhance overall patient access department.
- Promoted to team leader role for displaying excellent performance and ou
tstanding leadership.
- Managed and maintained patient flow within registration areas.
- Successfully developed new registration process for pediatric, oncology,
and hematology.

AMERICAN HEALTH NETWORK HEMATOLOGY ONCOLOGY, CARMEL, IN

Front Office Medical Secretary 2004-2007
Ensured top-line customer service through courteously and efficiently greeting p
atients, answering phone calls, and managing patients. Performed various duties,
such as filing and preparing charts for nurses and physician, identifying insur
ance, processing precertification, executing demographics and charges, and provi
ding resolution on identified problems.
- Pivotal in establishing the new satellite office.
- Intensified relationships throughout the hospital.
- Utilized and employed policies for patient care.

BODY ONE PHYSICAL THERAPY, INDIANAPOLIS, IN

Office Manager 2001-2004
Led and supervised office staff and managed overall aspects of day-to-day functi
ons. Handled accounts receivable processes and analyzed all coding for billing.
Planned and developed strategies and activities for the organization; arranged s
taff meetings, management meetings, and open house events. Documented all financ
ial reports and estimated statistics. Prepared chart audits and maintained medic
al records.
- Developed accurate and detailed logistics of practice and expansion.
- Wrote and implemented office policies and procedures.
- Initiated hardware and software programs for office operations.
- Consulted on matters related to CPT, ICD-9 coding and current HIPAA poli
cies.

ENT ASSOCIATES, INDIANAPOLIS, IN

Medical Records Supervisor/IT Manager 1999-2001
In charge of overseeing the medical records staff; organizing the organization’s rec
ords for main office; supervising four satellites; as well as maintaining server
and computers. Installed new programs and trained new staff on operation of the
programs. Planned improvements for practice with upper management.
- Installed NT server and implemented WAN.
- Upgraded company’s operation through implementing electronic medical records
.

EDUCATION
Associate’s Degree in Business (In progress)
INDIANA WESLEYAN UNIVERSITY, INDIANAPOLIS, IN
Attended courses in developing PowerNote and computerized order entry software (
Cerner)

TECHNICAL SKILLS
Microsoft Office Suite, Crystal Reporting, Cerner PowerNote and CPOE, VPN instal
lation, Windows, and MAC

ACTIVITIES
Involved with the Culture Club Team and Hospital Week Committee