MICHELLE WILSON

9856 McKinley St * Taylor, MI * +971 50 553 8241 * mw795498@westpost.net

OPERATIONS MANAGEMENT & BUSINESS DEVELOPMENT
Strategic Positioning / Operations Management / Contract Administration
Talented, results-producing Business Development & Operations Professional with
a proven record of accomplishment in planning and leading comprehensive sales, m
arketing and operations teams in support of business goals and objectives. Demon
strated success driving growth in targeted markets through implementation of key
projects. Solid leadership skills; able to build and maintain relationships wit
h key customers and vendors. Adept at communicating with management, vendors, an
d internal departments to coordinate overall sales efforts.
* Strategic Sales & Market Planning * Aviation Logistics Management
* Contract Administration & Management * Market Research & Analysis
* Key Client Retention * Team Building & Operations Management
* Transportation Purchasing * Budget Preparation/Administration

PROFESSIONAL EXPERIENCE

MANAGER BUSINESS DEVELOPMENT, May, 2009 - Present

SkyLink Aviation - Dubai, United Arab Emirates
Define strategy for and develop, execute, and manage comprehensive marketing & s
ales plan encompassing integrated marketing initiatives designed to penetrate an
d grow targeted markets. Communicate with customers, management, internal depart
ments, and vendors to coordinate overall marketing & sales effort in accordance
with corporate goals. Manage, plan and carry out regional market research and an
alyses. Play integral role in product development activities.
Selected Contributions:
* Established company's Middle East Sales team.
* Developing strong, sustainable relationships with key customers, vendors and a
viation logistics partners within the Middle East & Africa.
* Responsible for the planning, pricing and execution of 189 cargo charter fligh
ts over a two month period in support of Italy MOD / Afghanistan.
DIRECTOR OF OPERATIONS, Sept 2008-May 2009
DFS Middle East - Dubai, United Arab Emirates
Managed a team of thirty-six employees at three locations within the UAE with sp
ecific responsibility for flight, ground and commercial cargo operations in dire
ct support of the CENTCOM Theater Express Program. Provided technical expertise
to respond to commercial and government RFPs, RFQs and contracts.
Selected Achievements:
* Successfully maintained and increased client base by designing and implementin
g strategic customer-retention projects.
* Planned and implemented proper workforce distribution to ensure proper staffin
g levels and optimize performance thereby increasing customer service satisfacti
on.

OPERATIONS MANAGER, Feb 2008-Sept 2008

Mondial Aviation - Dubai, United Arab Emirates
Managed all functions of Hercules L-382 ACMI contract based in Fujairah, UAE. Re
sponsible for flight planning, flight operations, crew scheduling, ground operat
ions / handling, permits and fueling to ensure optimum contract performance. Dai
ly review and monitoring of flight log, block hours, fuel usage and crew duty da
y requirements reporting results to customer with recommended improvements.
Selected Achievements:
* Demonstrated key skills and experience prompting customer to request basing fl
ight operations in house to enhance their operation.
OPERATIONS & SALES MANAGER, Jan 2006-Jan 2008
MAXjet Cargo / PASS - Southfield, Michigan
Oversee and manage all operations and sales functions including new route rollou
ts, key account management, customer relationship development, and charter quota
tions & contract development. Hold P & L and budget responsibilities. Negotiate
contracts with vendors to support daily cargo / flight operations.
Selected Achievements:
* Successfully negotiated contract with USPS & UK Royal Mail for carriage of mai
l & small package ex JFK, IAD, LAX & LAS.
* Planned and implemented RFID scanning of all mail / cargo to support on-time d
elivery
MANAGER CHARTER SALES, Sept 2004 - Jan 2006
SkyLink Air & Logistic Support (USA) - Herndon, Virginia
Develop and executed yearly business plan to achieve desired revenue goals. Pro
vided technical & sales expertise and experience necessary to grow customer base
within U.S. Government, NGO & Global Contracting arena.
Selected Contributions:
* Responsible for co-writing, negotiating and executing $77M contract to support
U.S. Government contractor air operations within Iraq.
* Consistently developed strong, sustainable relationships with key customers, v
endors and aviation logistics partners worldwide.
SENIOR OPERATIONS MANAGER, Jan 1998 - Sept 2004
Operations Manager, Jan 1997- Jan 1998 / Operations Supervisor, Jan 1996 - Jan 1
997
Operations Specialist, July 1983 - Jan 1996
Pathfinder Air Resources (F. X. Coughlin Co.) - Taylor, Michigan
Progressed through a series of promotions to direct and manage a 75 person team
and was responsible for execution of sales & marketing, air charter operations,
scheduling, import / export, documentation, accounting / budget and ground hand
ling functions to support long term aircraft leases and scheduled cargo service.
Selected Contributions:
* Exceeded business plan goals by 200% resulting in gross revenue of $186M in 19
99.
* Managed wide body fleet of ten aircraft on long-term ACMI lease.

EDUCATION & CREDENTIALS

Currently pursuing:
Bachelor of Business Administration
Major - International Business * Central Michigan University
American Management Association
Completed courses:
Management Skills for New Managers-2 CEU
Improving Managerial Effectiveness-2 CEU
Finance Workshop for Non-Financial Executives-2.4 CEU