NATHALIE PAPILLON

3318 Parkford Manor Terrace #A * Silver Spring, MD 20904

Phone: 410.271.8617 * Email: np79feac@westpost.net
BANKING OPERATIONS PROFESSIONAL
EXECUTIVE SUMMARY
Reliable, committed, and growth-oriented professional that offers a solid, verif
iable career track of successfully propelling operational growth and profitabili
ty. Outstanding strategist complimented with strong analytical, management, and
customer service skills that have been implemented to assess complex situations,
develop focus and provide effective business solutions for major organizations
in the banking industry. Strong communication skills complimented by a strong wo
rk ethic, team attitude, and expertise in providing operations support.
CORE COMPETENCIES

* Strategic Business Planning

* Team Leadership and Motivation
* Check & Item Processing
* Operational Streamlining
* Organization & Communication
* Regulatory Compliance
* Process Reengineering
* New Business Development
RECENT EMPLOYMENT EXPERIENCE
INDUSTRIAL BANK, Washington, DC 2007-Present
Assistant Manager, Operations
High profile manager charged with overseeing daily staff activities, conducting
periodic analysis, and sustaining adherence with bank policies and guidelines. C
oncurrently accountable for handling productions and charge-offs, automating man
ual processes, composing and submitting monthly reports to senior management, ba
lancing and transmitting transactions to core processor, providing technical sup
port to branch personnel, and following policy and procedures for check reconcil
iation accounts to validate signatures and endorsements.
* Recognized for outstanding and consistent ability to ensure proper settlement
of reports, upgrade of all systems, and accuracy of transaction postings.
* Devised and mastered advanced tactics that were incorporated to minimize opera
ting losses and safeguard the organization's assets.
* Key contributor to streamlining of processes necessary to generate new busines
s and retain existing clients.
* Spearheaded training sessions to cultivate the department and branch personnel
on all aspects pertinent to item processing.
* Acknowledged for promoting a collaborative work environment through effective
arranging and launching of cross departmental activities.
* Demonstrated efficient methodologies that were implemented throughout investig
ative activities launched to discover and minimize fraudulent transactions.

NAVY FEDERAL CREDIT UNION, Vienna, VA 2006-2007

Check Support Specialist
Essential specialist recruited to execute daily initiatives that included proces
sing customer chargeback and NSF, identifying discrepancies and adjusting unbala
nced transactions, preparing audit of check processing control system balancing
summaries, coordinating distribution of transit items, and reviewing/balancing i
ncoming return items and cash letters from clearinghouse and the Federal Reserve
. Additionally responsible for assembling special reports, verifying source of p
rocessing deficiencies, and recommending corrective procedures, while conjunctiv
ely issuing swift response to account inquiries and concerns.
AFLAC, Marriottsville, MD 2004-2006
Corporate Recruiter/Internship
Accepted Corporate Recruiter internship with primary focus set on recruitment th
rough accomplishment of daily tasks that included scheduling orientation and dru
g screening, maintaining personnel records, monitoring employee testing, scoutin
g for potential applicants, and enforcing regulatory compliance throughout the h
iring process.
CHEVY CHASE BANK, Laurel, MD 2004-2006
Proof Operator
Fundamental professional appointed to carry out a broad range of daily activitie
s that included preparing checks for processing, encoding and balancing transact
ions, retrieving large dollar notifications via FEDWeb, organizing litigation sh
eets for overdrawn accounts, and maintaining accurate transaction records.
EDUCATION AND PROFESSIONAL DEVELOPMENT
Pursuing Bachelor of Science in Business Administration, University of Baltimore
, Baltimore, MD
AWARDS AND RECOGNITIONS
Certificate of Appreciation for providing excellent services to clients, Industr
ial Bank, Washington, DC
COMPUTER SKILLS
ITI software and Relative applications:
Plasmon Unit * Proof File Server * Data Processing Applications * Image File Ser
ver