Janelle Ann Balzer

301-325-9907 . jb6bb838@westpost.net

OBJECTIVE
To obtain a position that utilizes administrative skills in some capacity.
EDUCATION
Towson University, Towson, Maryland, B.S. 2001
Major: Graphic Design, Minor: Mass Communications, G.P.A.: 3.52
SUPPLEMENTAL EDUCATIONAL COURSES
Montgomery College, Takoma Park, Maryland
Credit Coursework: Anatomy & Physiology I, Elements of Statistics,
Human Growth & Development 2009
Non-credit Coursework: HTML - Advanced, June 08.
EXPERIENCE Assistant Property Manager
The Scott Group, Inc. . Rockville, MD
November 2008 - Present
. Solely managing evictions for a 74 unit town home complex including
determining monies owed, tracking
payments, notifying tenants, coordinating with movers and law
enforcement.
. Communicate with tenants regarding maintenance requests, place
calls to and follow up with contractors.
. Create and distribute annual rent increase letters, handle lease
renewals for the town home complex.
. Coordinating move-outs and move-ins, tracking the rehabbing of
units.
. Ordering tenant signage for 3 office buildings.
. Clerical duties such as answering phone, filing, updating records,
distributing mail, matching and reviewing invoices.
Customer Service / Reception
ABC Imaging Headquarters . Washington, DC
February 2008 - September 2008
. Design and write electronic company newsletter.
. Provide design and printing consultation to clients.
. Responsible for billing, processing orders, handling complaints,
quoting orders.
Graphics Specialist
ABC Imaging . Silver Spring, Maryland
November 2005 - February 2008
. Quote a majority of orders.
. Responsible for managing all graphic requests.
. Print all oversize color orders, oversize color scanning.
. Provide design layout services and consultation to clients.
. Responsible for basic maintenance of store computers.
Assistant Manager
Document Creation Center (a subsidiary of FedEx Kinko's) . College
Park, Maryland
July 2004 - October 2005
. Supervised 7 employees on a daily basis.
. Designed 134 jobs per month with added responsibilities.
. Proofed design jobs for errors with an error rating under 1%.
. Provided new employees with the necessary software training.
 Graphic Designer
Document Creation Center (a subsidiary of Kinko's) . College Park,
Maryland
July 2002 - July 2004
. Responsible for designing materials for Kinko's branches.
. Helped Kinko's branch workers with technical questions about
design software via telephone.
. Completed an average of 200 design jobs per month.
. Performed project manager duties in the office two days of the
week.
SKILLS
Illustrator CS3, Photoshop CS3, InDesign CS3, Quark Xpress, InDesign CS3,
Type 63 WPM accurately, Microsoft Word / Excel, Excellent analytical
skills