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ADMINISTRATIVE EXPERIENCE
J.P. Morgan Chase, Garden City, NY 2008 2010
CONSUMER COLLECTION REPRESENTATIVE/
ADMINISTRATIVE ASSISTANT
** Successfully and dynamically interacted with customers to ensure positive ou
tcome for collections agreements; evaluate client finances, negotiate agreements
, heavy phone contact and follow through to ensure all requirements
are met.
FRR Recoveries, Melville, NY 2005 2007
MEDICAL COLLECTION REPRESENTATIVE/
ADMINISTRATIVE ASSISTANT
** Presented heavy phone contact, effective customer service and support to exc
eed management expectations. ** Carefully examined medical claims from insuranc
e companies, number of denied and rejected claims and adjusted billing practices
to advance cash flow.
** Adhered to medical billing policies and cautiously followed HIPPA laws compli
ance.
** Saved time and money by reducing costs and increasing collections of delinque
nt accounts with in and outpatients. recovered expenses on health care, salary a
nd insurance on a daily basis.
J.P. Morgan Chase, Hicksville, NY
CREDIT CARD COLLECTION REPRESENTATIVE/ 1997 2004
ADMINISTRATIVE ASSISTANT
** Directly worked with a Manager and assisted five Supervisors as well as the
Collection Representative IIIl Provided accurate and prompt documents and report
s, managed schedules, meetings and calendars. Maintained records, heavy phone co
ntact and assisted on Word, PowerPoint and Excel with special projects. Consiste
ntly followed the Chase Five Vision statements and earned a sterling reputation
for achieving excellence.
Advanced through two promotions
EDUCATION
B.S., BUSINESS ADMINISTRATION/ May 2007 May 2011
FASHION MERCHANDISING
Westwood College, Denver, C0
Deans List, 2007, 2008
A.A.S., FASHION DESIGN / ART 1994 2002
Fashion Institute of Technology
New York, NY
High Bridge Couture - Concentration
CREDITED CERTIFICATES
Credited Certificate Katharine Gibbs Exec Secy/Admin Asst ** Credited Certif
icate Fashion Institute of Technology Haute Couture ** Certificate Christine
Valmy - Make-Up Artistry and Esthetician **
Certificate Xincon Technology Adobe Illustrator/Photoshop ** Completed Certif
icate Training Classes -
JP Morgan Chase - Interpersonal Relationships, Professional Development, Leader
ship, Management,
Communications and Computer Skills
PORTFOLIO
** Works in Progress