DOLYN B.

JOHNS
25206 Spring Ridge
Spring, Texas 77386

C-713.594.0692
dj7cccae@westpost.net
Objective
Experienced Telecommunications network controller is seeking a challenging posit
ion with an established company.
Profile:
With 8 years of management experience as part of a 20-year history in the design
, installation, and maintenance of a wide range of telecommunications projects,
including government contract work.
Background includes implementation and maintenance of AVAYA Definity PBX with S8
700 Media Server including routing, dial plan, trunking, eCAS, CMS, AUDIX, VDNs,
Operations and Maintenance. Proven track record as a results-oriented leader w
ho has reduced project time and implemented solutions to remove roadblocks and i
mprove productivity. Analyze and trouble shoot issues on AVAYA PBXs and network
s using various testing techniques in addition to trunk analysis, call flow and
alarm monitoring.
Areas of Expertise:
Project management Developing scope of project Maintaining tracking gu
idelines
Supervising personnel Providing technical support Scheduling work ass
ignments
Hiring personnel Staff development/training Conducting performance re
views
Insuring on-time installations Managing digital testing Performing data/root
cause analysis
EXPERIENCE:
Coventry Health Care-Houston, Texas August 2007 to present
Senior Telecom Network Controller
Supporting multiple platforms in AVAYA and NORTEL and REMEDY trouble ticket syst
em to assure telecom network reliability and prompt resolution of trouble ticket
s. Supervise and coordinate with vendors, contractors at remote sites.
Contractual Positon-RAYTHEON-Tikrit, Iraq January 2007 to June 2007
Supported the military RAID (Rapid Aerostat Initial Deployment) Program for vide
o surveillance of enemy forces, to observe the placement of IEDs. Trained and ce
rtified on FLIR (Forward Looking Infrared) Cameras, 17 meter Aerostat Blimps. Ma
intain data network which consist of video and contact closer modems, map overla
y and telemetry computers and all associated hardware and software.

Contractual Position-DHL-Houston, Texas January 2006 to June 2006

Supported 4 AVAYA PBXs, 2 CMS servers, 2- S8700 one in a Call Center, 1-S8300 ut
ilizing VOIP and 1 PROLOGIX, 2 OCTEL and 1 Intuity AUDIX voice mail systems for
2000 end users.
Contractual Positions - Iraq, New Jersey, and Texas
2003 to 2005
Telecommunications Manager
Provided leadership and technical expertise relative to installations, migration
s, operations, and maintenance of voice and data telecommunications projects for
 the United States Federal Government. Communicated with project managers and di
rectors of information services within the State Department, from enlisted to ge
nerals in the military, and project managers, engineers, and technicians on the
general contractor level.
Contractual Projects:
TAMSCO - Iraq
Worked with four technicians and other subcontractors supporting up to 1,000 end
-users within the Multi-National Force-Iraq, Presidential Palace Compound, and s
even additional enclaves. Served as the hands on AVAYA Team Leader supervising
up to 10 technical subcontractors involved in the migration from tactical RedCom
IGX to installation and maintenance of new strategic AVAYA Definity PBX with S8
700 Media Server, including a multi-connect gateway and Cisco Call Manager netwo
rk. Supervised a communications manager upgrade that was totally seamless for a
ll end-users, completing project on-time and within budget
Contract - Iraq
Worked with and directed a team installing telecommunications and SIPR/NIPR netw
orks, OSP/ISP connecting fiber optics, microwave, CAT5E, and Cisco switches to s
upport 600 end-users within the Coalition Provisional Authority. Re-cabled and
re-terminated 7,200 terminations and approximately 400,000 feet of cable through
out the entire North Wing of the Presidential Palace-completed 2 days ahead of s
chedule and received commendation from 3-star general for no disruption of servi
ce and a seamless migration.
Contract - McGuire Air Force Base, New Jersey
Managed all operations and maintenance for a $30 million telecommunications and
LAN network project at McGuire Air Force Base. Supervised 8 technicians working
on a DMS-100 switch, SL-100 remotes, SL-1 switch, Nortel OPTera 3500's, Transpo
rt Node Express CX, various Cisco switches, and routers, as well as fiber optics
, microwave, CAT5E, CAT3, copper cable, and SIPRNET/NIPRNET connectivity. Disco
vered inaccuracy in permanent records on ISP/OSP infrastructure, allowing for a
$250,000 bid and new contract-brought system up to compliance, improved ability
to meet requests for service outages, and achieved an 85% reduction in project c
ompletion time
Contract - San Antonio, Texas
Served as a team leader and secure network engineer, designing, installing, and
maintaining SecureLogix Telephony Management Systems for Department of Defense a
t military installations worldwide. Reduced costs by 10% and eliminated delays
in installation by updating site survey materials check list
SBC TELCO - Houston, Texas 1985 to 2002
Telecommunications Technician
Supervised 12 technicians providing remote WAN installation and maintenance thro
ughout the continental U.S. for AT&T, a $1.2 billion client at the point of pres
ence (PoP) in Houston, Texas. Enabled company to reduce testing staff and decre
ase circuit completion time by 40% by leading and supporting technical staff imp
lementing automated flow through testing within React 2001 environment
Lead Telecommunications Technician
Led an 8-member team involved in the installation and maintenance of Litespan 20
00 fiber optic network for the $6.5 billion ADSL roll-out for the Houston Metrop
olitan area, using single and multi-mode fibers. Conferred with research personn
el to clarify and develop designs. Coordinated manufacturing and building of pro
totype products and systems. Recognized an implementation problem with multi-sw
itch central office environment, worked with software contractor to develop solu
tion to a problem that had previously prevented project from progressing any fur
ther, and prevented delay in this $6 billion project. Removed network roadblock
s and saved the company $2 million in installation and maintenance costs. Worke
d in numerous positions within SBC resolving complex telecommunications issues.
TRAINING:
Tech Skills-Cisco Certified Network Associate (2005)
TCP/IP, BGP, RIP, OSPF, VLAN, ACLs, Subnetting
Cisco 2500, 2600 routers, 1900, 2950 Catalyst switches.
AVAYA S8700, CMS, eCAS, AUDIX, Nortel 81C, Meridian Mail
ProComm, Call Pilot
Certified Installation and Administration of ETM Platforms (2003)
Institute of Robotics - Fiber Optics (1998)
Fundamentals of Digital Transmission 1985)
Print Reading and Trouble Analysis (1985)
Fundamental Field Transmission (1985)
Common Language Word Document (1985)
UNIX Orientation (1985)
Fiber Optics, SONET, OC3, OC12, OC48, 5ESS, DS1, DS3, LAN/WAN connections and
protocols, Cisco routers, Copper Max, Network Data Link Lab and protocols, F
LM 150/600, 2400
ADM, DML-45, 3X50, Alcatel DACS, T
ellabs DACS, T-1 Carrier, D-4 Banks, SLC-96, DISCUS, Litespan, Series 5, TIR
KS, REACT 2000, REACT 2001, VISIO, Microsoft Office (Word, Excel, PowerPoint, Ou
tlook),
Tech Skills School-CCNA-Houston, Texas 2005-2006